Reception, clerical, administration, office assistance

Professional Summary

Skills

Work History

KELLY MORSONY

*** **** **, *****, ** 11751 (H) 631-***-**** (C) 516-***-**** *********@*****.*** Highly organized and detail-oriented [Job Title] with more than [Number] years experience supplying thorough, organized administrative support to [Number] senior executives. Organized [Job Title] versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. [Job Title] who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. [Job Title] who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused [Job Title] committed to approaching administrative tasks with tenacity and attention to detail. Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Professional phone etiquette

Excellent communication skills

Database management

Articulate and well-spoken

Customer service-oriented

Flexible

Accurate and detailed

Excellent planner and coordinator

Administrative support specialist

Critical thinker

Project planning

Report analysis

Excellent listening skills

Works well under pressure

Pleasant demeanor

Appointment setting

Accounting familiarity

Team building

Payroll

Invoice processing

Advanced clerical knowledge

Multi-line phone proficiency

Conference planning

Certified Computer Office Assistant

Filing and data archiving

Employee training and development

Customer satisfaction

Critical and creative thinking

Highly organized

Effective negotiator

office manager 01/2002 to 02/2008

Splendor Landscape Design & Masonry – Commack, 11725, NY Answered and quickly redirected up to [Number] calls per [Time period]. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas. Drafted biweekly time sheets for [Number] executives and employees. Assisted with event planning, including associated travel and logistical arrangements. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Obtained signatures for financial documents and internal and external invoices. Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution. Served as corporate liaison between the finance, IT and marketing departments. Processed client rebate reconciliation, reporting and check requests. Assisted with receptionist duties, file organization and research and development. Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization. Reviewed and updated client correspondence files and scheduling database. Added new material to file records and created new records. Organized forms, made photocopies, filed records and prepared correspondence and reports. Organized forms, made photocopies, filed records and prepared correspondence and reports. Produced monthly reports using advanced Excel spreadsheet functions. Obtained scanned records and uploaded them into the database. Entered numerical data into databases in a timely and accurate manner. receptionist, data entry clerk, office assistant 02/2001 to 02/2009 White Room Publishing/ Long Island Home & Garden Expo – Port Jefferson Station, NY Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Assisted with receptionist duties, file organization and research and development. Successfully developed [project] which resulted in [positive outcome]. Improved [process or product] by [action].

Planned and executed [project].

Partnered with national and local community service organizations to promote member and community involvement. Purchasing assistant 09/2008 to 12/2011

Topaz – Holtsville, NY

Improved [process or product] by [action].

Oversaw sales forecasting, goal setting and performance reporting for all accounts. Developed competitive comparison tables of [Product or Service name] pricing, fees, ratings, category and product performance to use for account sales calls.

Monitored market activity and quoted pricing to maintain healthy profit margins. Negotiated prices, terms of sale and service agreements. Created sales contacts with on- and off-premise accounts. Organized joint sales calls with current customers and outside vendors. Maintained a central database of key contacts, risk ratings, financial impact and key issues. Built client relationships by acting as the liaison between the customer service and sales teams. Analyzed and reported on [Time period] customer activity, business trends, and areas of concern. Created proposals for new and repeat customer business transactions. Contacted regular and prospective customers to explain product features and solicit orders. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Proposed and achieved cost savings by reducing product return rates. Analyzed budgets, financial reports and projections for accurate reporting of financial standing. Assumed ownership of accounting, forecasting and strategic supply planning. Managed high volumes of financial activity in a fast-paced, risk-based corporate environment. Met all customer call guidelines including service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Facilitated inter-departmental communication to effectively provide customer support. Provided accurate, specific and timely performance feedback for CSRs. Resolved associate, tool and service delivery issues revealed by statistical reports. Maintained accurate records of past due customer account activity. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Education

Maintained up-to-date knowledge of product and service changes. Composed effective accounting reports summarizing accounts payable data. Monitored payments due from clients and promptly contacted clients with past due payments. Researched and resolved accounts payable discrepancies. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Reconciled vendor statements and handled payment complaints or discrepancies. Reconciled vendor statements and handled payment complaints or discrepancies. Reviewed all expense reports for accuracy and proper expense disclosure. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. High School Diploma: 2002

Rocky Point High School - Rocky Point, NY

Coursework in Business Administration, Communications and Accounting Microsoft PowerPoint certification training

Course on Accounts Payable Management

Online QuickBooks coursework

Business Communications coursework

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