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Customer Service Sales

Location:
Kolkata, WB, India
Posted:
August 18, 2015

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Resume:

CURRICULUMVITAE

NAME

:

V. VENUGOPALAN

Name of Father

:

Late Achu Tharakan

Age & Date of Birth

:

**-**-****

Address

:

Kolkata – 700070

M-Phone: 080********

acrain@r.postjobfree.com

Qualification

:

Diploma in Business Management from IIBMS, Mumbai

P.D.C (Commerce) – [Class – XII) from Calcut University

Others

Completed Secretarial Course consisting of the following subjects :-

Typewriting, Shorthand, Commercial Correspondence and Office Management. Takes dictation directly to laptop computer with 100% accuracy in 55-60 w.p.m speed.

Computer Knowledge

:

MS Office

Word

Excel

Power Point

Internet

Experience

:

22 Years in Secretarial, Administration/H.R. and Operations.

Key Skills

:

Secretarial:

Co-ordination, Fixing Appointments, Confidential Reports, Attending/screening Telephone calls, Preparing Presentations, Typewriting &Stenography (English), Correspondence, and day to day back office support to the Reporting Authority.

Administration:

Overseeing day to day Administration & H.R. activities and updating the same to the Chairman which includes General Administration/Facility Management, Transport/Travel Management, Organizing Meetings, Seminars, Work-shops, Training and Conferences, Press Releases, Vendor Management.

HR &Personnel activities:

Recruitment process, Short-listing of Candidates, Interview scheduling, Issuing call Letters, Preparing Appointment Letters, Handling Performance Appraisal, Attendance Management and implementation of policies.

Sales & Marketing:

Regular coordination and interaction with Distributors, Updating Collections, Review Target vs Actuals, Organising Sales Meetings, Ensure timely dispatch of goods and services and upkeep of Library.

Current Assignment

:

Working with a small Proprietorship Real Estate firm (building construction and land developing) in Kolkata

Last Employer

:

R. P. Infosystems Ltd (a R. P. Group Company)

From June 2007 October 2013

Designation

:

Executive Secretary to Chairman

Responsibilities:

•Sorting and categorizing all incoming information & communications and diverting to the appropriate department and getting it to the appropriate people in a timely fashion.

Processing all outgoing communication in the form of emails, letters or other forms of communication.

Taking dictation directly to the computer.

Scheduling appointments, meetings.

Maintaining a robust calendar of appointments. Working together with Senior Management team for fixing external and internal meetings.

Organize, operate and maintain a comprehensive hard copy and electronic filing system.

Organizing overseas and domestic travel (ticketing, visas through travel agent, vehicle arrangement, insurance).

Monitoring and coordinating relevant payment clearance, membership renewals, credit card payments, personal bank accounts, insurance premium renewal, Airline memberships & tracking mileage points, redemption et. of different airlines, settling travel bills.

Meet & greet visitors and if necessary divert them to the appropriate official.

Coordinating with Chambers of Commerce and other Trade & Business Associations across the country including nomination of delegates for seminars/workshops and conferences.

Extending General Support to other Senior officials as and when required.

Previous Employer

:

Simplex Infrastructures Limited

November 2005 –May 2007

Designation

:

Stenographer, Grade - II

Report to

:

The Assistant General Manager (IT & MIS)

Responsibilities

:

Co-ordination with Site Offices for installation and commissioning of IT infrastructures, placing purchase orders for IT supply & material as per the instruction by Head of Departments, follow-up with vendors, drafting letters etc.

Fourth Employer

:

Diamond Beverages Pvt. Ltd. (Coca Cola Bottler)

November – 2004 to October-2005

Position

:

Executive-Administration,

Secretarial Assistance to General Manager (P&A)

Job Responsibilities

:

Secretarial Assistance to General Manager (P&A) (letter drafting, filing, office maintenance, co-ordination, preparing & reporting performance analysis & recommendations, recruitment process-short listing, interview scheduling, preparing appointment letters, preparation & processing claims bills of employees, making travel arrangement, customer service etc.,

Third employer

:

Ultrapure Technology & Appliances India Ltd.,

June – 2002 to October 2004

Position

:

Personal Secretary to General Manager

Job Responsibilities

:

Secretarial Assistance, Administration (making travel arrangement, arranging corporate meetings and conferences, HR &Personnel activities), letter drafting, filing, customer service, co-ordination, collecting and analyzing reports (sales & revenue), Target Setting for sales personnel, follow up with franchisees/distributors, follow up with Head Office, checking & approving franchisee (claim) debit notes, vendor negotiations etc.

Second Employer

:

Khazana Agricultural Equipments Ltd.

October 1997 to May – 2002

Position

:

Personal Secretary to The Managing Director

Responsibilities

:

Taking notes/dictation, office correspondence, filing making travel arrangements, arranging corporate meetings and conferences, co-ordination with other companies within the group, vendor negotiation etc.,

First Employer

:

Conforms Pvt. Ltd., (Peerless Group)

June-1992 to September – 1997

Position

:

Steno-Typist

Responsibilities

:

Taking notes/dictation, office correspondence, filing making travel arrangements, co-ordination with sales department-Head Office-Factory, follow up with factory for production and Despatch, follow up with sales persons for order and revenue collection, customer care and minor outdoor duties.

Other information

Current Location

:

Kolkata

Relocation

:

Yes

Driving Licence

:

Yes (two wheeler & four wheeler)

Passport

:

Kolkata, India, G 3151711 expiry 06-08-2017

Languages Known

:

English, Hindi, Bengali & Malayalam-mother tongue

[Signature]



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