Sales Real Estate

Roxanne Rogers

**** **** ******* ******

Chandler, Arizona 85226

602-***-**** *******.********@*****.***

Professional Summary

Detail oriented Financial Professional with over 20 years of experience in credit and risk management. Expertise includes reviewing financial documents and fraud detection. Maintains accuracy with all regulatory compliance. Mindful of production requirements and meets and exceeds productivity goals. Call center experience with work load of 135 files per month and call volume of 80 to 120 calls per day.

HPS 2 – Default Servicing – Co-Loss Department

May 2014 to present

Wells Fargo – Tempe, Arizona –

Primary Responsibilities: Acting as the SPOC (Single Point of Contact) taking inbound calls 80 to 100 calls per day, and assisting customer in educating them in the many options within in the default servicing line of business, working with both the 1st and 2nd mortgages. Making outbound calls developing a connection with the borrower to assist them in learning about the options available, performing a financial assessment and providing all of the investor required documents, walking borrowers through filling out the documents accurately and having documents returned back to the servicer for processing and submission to the underwriting for decisioning. Once the file is decision, the file will come back to me to call upon the borrower to deliver the decision and explain the details of the retention and or liquidation options available. Finally setting up a strategy and plan for the trial payments or the steps for liquidation necessary to complete that process and once completed ensure the final documents are ordered and sent out for signature and acceptance.

Consumer Loan Underwriter 2 – Default Servicing

January 2014 to May 2014

Wells Fargo STAR Program – Tempe Arizona

Primary Responsibilities: Review loans in ERLMF that are in the next task queue to be reviewed for a loan modification. Verify the documents submitted in the initial submission to ensure all investor requirements have been met, Validate the hardship and the documents submitted support the hardship. Document the decision and logic as to how the decision was rendered and send the file to SLR (Second Level Review) for review. Once decision has been confirmed, send back to HPS to present to borrowers. Assisted manager with gathering consolidating and reporting findings from the team members that are trending with the HPS department and using statics as coach back opportunities to refine processing.

Global Financial Crimes Consultant – GFCC – Mortgage Fraud Investigations (Contractor)

September 2013 to December 2013

Bank of America – Contractor - Phoenix, Arizona

Primary responsibilities: Review cases that have been flagged for suspicious activity; validate the findings: research internal bank records, public information as well as BOSS and various databases: Interact, PRISM and LexisNexis gathering essential information to make a case regarding suspects: Research related cases involving suspects and submit suspicious activity report to law enforcement for further investigation. Participate in bi-weekly calls regarding trending and feedback from submitted SARs (Suspicious Activity Reports). Currently reviewing residential loans from 2005 through 2008 involving inflated value on appraisal, falsified assets, income and employment claims.

Quality Review Specialist (QIS) – Consumer Loan Underwriter 2

February 2013 to September 2013

Wells Fargo – Tempe. Arizona –

Primary Responsibilities: Review Conventional, FHA and VA loans that have been entered into the CORE or electronic system for compliance as well as accuracy and meeting the underwriting guidelines of the programs within the Wells overlay criteria. Issued “findings” or errors made by the Underwriter, either by performing a “coach-back” or by issuing an “Official Finding” and sending it out to the Underwriter as well as Management so that is can be addressed and corrected. Participated in Weekly calls with companywide QR’s and their Teams to discuss the “findings” and to discuss trends that we are seeing within the reviewing processes. We also would discuss changes in federal guidelines and company policies to keep the team up to date so that all were in compliance

SSOT Short Sale Oversight Team member -Specialty Servicing Advocate and Vendor Management for Proactive Short Sales

May 2012 to February 2013

Bank of America – Chandler, Arizona

Primary Responsibilities: Oversee the Vendor with processing Short Sales - HAFA and Cooperative files. Working with Vendors, contracted by the bank to perform the solicitation through negotiations of the Short Sale process, ensuring the underwriting of the file met investor & bank guidelines and the process was completed within the Service Level Agreement. Responsible for running reports and using these reporting statistics to assist with coaching opportunities to keeping the files moving forward. Worked with Line of Business and Investors to design and develop a tracking system for a pilot program and track Strike specific files chosen by servicer to participate in Short Sale program. Worked with the escalations team to assist in trouble shooting and resolving areas of concern and address and resolve file issues. High level review of aging inventory reporting and review. Discussed best practices and compliance with vendor teams and assisted with monthly meetings to have open discussions of areas of concern and best practices. Working on a high volume of calls within the division. Each person averaging 75 to 120 calls as well as escalations and resolutions follow through.

Education

Northland Pioneer College 2003 -2006

Show Low, AZ, USA - Real Estate

Sales Associate, Associate Broker, Real Estate Broker

Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling Relevant coursework: Fundamentals of Communication, Strategic Sales, Retail Marketing

Certifications

Current License Real Estate Broker

BR548862000 – Inactive and held with the State of Arizona

GRI – Graduate Real Estate Institute

At Home with Diversity

Institute ePRO Certified

Computer Skills

Word – Power Point – Excel – CORE – BOSS – LexisNexis – Ioriginate – Equator – Accurint ERLMF- LPS - MSP- ECar – Fidelity -

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