Medical Quality Assurance

Rowland C Sunday

**** ****** *** **.#***. Huntsville, AL 35816

Ph: 908-***-****

Email: *************@***.***

Professional Profile:

Tech savvy, 5 year of training and supporting EMR project nationwide. Credentialed in: Epicare Inpatient (ClinDoc, CPOE), Optime, Anesthesia, Cadence, Radiant, Stork and Ambulatory.

All-Script CPOE, All-scripts PPMS, All-scripts Professionals EHR 9.2

Proficient in Microsoft Word, Excel, PowerPoint, Sharepoint, Dragon and M-Modal Fluency Direct (speech automation systems).

PROJECTS EXPERIENCE SUMMARY:

Epic Consultant August 2015

Deaconess Women’s Hospital. Evansville, IN.

Actively participated in Deaconess Epic Activation project as a ClinDoc, CPOE and Stork ATE support.

Worked with the OB/ED unit through deeply customized inpatient system, incorporating Stork and ASAP in one standard inpatient workflow. Making this the first organization to do that.

Epic Consultant November 2014 – May 2015

Huntsville Hospital Huntsville, AL.

Participated in Inpatient, Optime and Anesthesia epic go-live

Participated in elbow support on multiple floors Main OR, PREOP, PACU and L&D

Supported same day surgery (SADU)

Provided support for physicians, residents, nurses, midwives, PAs, on clinical documentation, placing order, evaluating women at triage, documenting labor and delivery events and summaries

Trained and Supported anesthesiologist on Pre-Admission Testing

Trained and supported anesthesiologist on Pre-Procedure Documentation

Trained end users on In basket Pools and classes

Trained Physicians and Nurses on how to make their Smart Phrases

Supported MA’S on how to Order via Orders Only

Trained end users on Post-Procedure Documentation

Trained Pre-Op nurses on verifying patient and procedure

Trained and Supported PACU nurses on Post-Op assessment documentation

Trained and Supported PACU nurses on Patient recovery documentation

Epic Consultant July 2014 – September 2014

Harrison Medical Center Bremerton WA

Participated in Inpatient (ClinDoc) and CPOE Go-live

Trained the physician on how to effectively use of SmartSet

Educated physicians and nurses on efficient use SmartPhrases and Smart list

Educated nurses on how to document vitals and IV`s in Doc flowsheet

Assisted nurses on how to navigate in hyperspace.

Assisted nurses on how to order medication and document in the MAR

Educated nurses on how to document admission and discharge patients

Epic Consultant April 2014

UNC Hospital Raleigh NC

Participated in Inpatient (ClinDoc) and CPOE Go-live

Trained the physician on how to effectively use of SmartSet

Educated physicians and nurses on efficient use SmartPhrases and Smart list

Educated nurses on how to document vitals and IV`s in Doc flowsheet

Assisted nurses on how to navigate in hyperspace.

Assisted nurses on how to order medication and document in the MAR

Educated nurses on how to document admission and discharge patients

Worked closely with the implementation and the application teams during the go-live process

Cerner Patient Access Support

Beebes Medical Center Lewes, DE March 2014

End user support for Cerner Millennium include Pt lists, Results and CPOE

Provided one on one support to staff to adapt to EMR implementation.

Analyzed and researched end user software, hardware, and security issues.

Reported and recorded issues to ensure proper resolution and follow up with command center

Assisted with eMar, Medication reconciliation, Depart process, e-Prescribing, Alerts

Evaluated word processes and provided recommendation for resolution and improvement

All-Script EHR Support Analyst January - February 2014

Mercy East Village Urgent Care Catholic Health Initiative, Des Moines, IA

Trained clinical staff, front desk staff, and other ancillary staff on the All-scripts AEHR and Physician

Practice Management (PPMS)

Supported Go-live implementations of All-scripts

Trained front desk staff on how to register and schedule patient appointments

Trained staff on how to create batches and close batches

Assisted staff on charge entry and balancing charges

Triage all necessary issues to the command center

Epic Credentialed Trainer September 2013 - January 2014

Shands Healthcare, University of Florida Gainesville, FL

Conducted classroom trainings on different CPOE and Clindoc lesson plan

Trained classroom size of 25 to 40 students and class length of 1 to 4 hours

Actively participate in quality assurance and suggest updates to areas of curriculum to fit the needs of end-

users, as well as identify and report system errors for resolution

Participated in Inpatient (ClinDoc) and CPOE Go-live

Worked closely with the implementation and the application teams during the go-live process

Organized and analyzed necessary materials for classes

Trained the providers on the use of Hyperspace.

Documented end user’s complaint and triage tickets.

Educated the providers on the best use of Preference List

Trained the physician on how to effectively use of SmartSet

Educated physicians and nurses on efficient use SmartPhrases and Smart list

Supported end user on how to use case entry from the preference card to speed up the workflow

Supported the end user on how to record vital sign

Supported the end user on how to use a few keystrokes

Support the end user on documenting phone calls

Epic Credentialed Trainer June 2013-August 2013

Franciscan Health System Tacoma, WA

Actively participate in quality assurance and suggest updates to areas of curriculum to fit the needs of end- users, as well as identify and report system errors for resolution

Aid with the identification of potential training gaps/issues and worked with training team members to achieve

resolutions.

Trained classroom size of 1 to 30 students and class length of 1 to 4 hours

Participated in inpatient, outpatient (ambulatory), stork, optime and anesthesia epic go-live

Participated in elbow support on multiple floors Main OR, PREOP, PACU and L&D

Supported same day surgery (SADU)

Provided support for physicians, residents, nurses, midwives, PAs, on clinical documentation, placing order, evaluating women at triage, documenting labor and delivery events and summaries

Trained and Supported anesthesiologist on Pre-Admission Testing

Trained and supported anesthesiologist on Pre-Procedure Documentation

Trained end users on In basket Pools and classes

Trained Physicians and Nurses on how to make their Smart Phrases

Supported MA’S on how to Order via Orders Only

Trained end users on Post-Procedure Documentation

Trained Pre-Op nurses on verifying patient and procedure

Trained and Supported PACU nurses on Post-Op assessment documentation

Trained and Supported PACU nurses on Patient recovery documentation

Cerner GL Support Analyst

University of Louisville hospital Louisville, KY July 2013

Assisted with eMar, Medication reconciliation, Depart process, e-Prescribing, Alerts

Evaluated word processes and provided recommendation for resolution and improvement

Assisted the Clinicians to Admit, Transfer and Discharge Patients

Assisted Physicians on how to place PowerPlan Orders

Go-Live Support, At-the-Elbow support for Nurses and Physicians

Trained Physicians on using CPOE, Medication Reconciliation, and Saving of Favorites

All-Script Analyst/ Trainer May 2013- June2013

Long Island Jewish Medical Center New Hyde Park, NY

Analyzed educational needs to determine necessary format and materials for classes

Trained clinical staff, front desk staff, and other ancillary staff on the All-scripts AEHR an Physician

Practice Management (PPMS)

Participation in the development of prototype design, build, testing and project implementation design

Perform analysis of Meaningful Use compliance criteria, roadmap authorship, plan development.

Organized and analyzed necessary materials for classes

Reviewed, edited and created eLearning materials/ ILT courseware for RNs, PCAs and MDs

Troubleshoot technical user problem and delegate issues, identification and resolution of problems for All-scripts EMR

Utilize skill port and iLearn LMS to record attendance and grades.

Design and facilitates appropriate curriculum to address the educational and training needs of AEHR

and PPMS end users

All-Script EHR Support Analyst March 2013

Saint Francis Healthcare Partners Hartford, CT

Trained clinical staff, front desk staff, and other ancillary staff on the All-scripts AEHR an Physician

Practice Management (PPMS)

Supported Go-live implementations of All-scripts

Assisted the nurses and MDs to understand and navigate the system

Triage all necessary issues to the command center

Epic Credential Trainer January 2013 – February 2013

Reading Hospital Medical Group (Ambulatory/Inpatient)

Provided training to physicians one on one and small classroom setting

Customized Curriculum and other learning materials

Participated in Inpatient ( Clindoc/CPOE) Go-live

Educate and assist the Clinicians on how to document encounters, manage their In-basket

orders and preference list

Customized Curriculum and other learning materials

Provided support for command center concerning end user access issues

Provided private learning sessions for identified users

Provide support to Physicians, Residents, Nurses and Fellows

Assist the clinicians to set up and utilize smart tools – smarttext, smart phrase.

Epic Credentialed Trainer August 2012 – December 2013

NYU Medical Center New York, NY

Aid with the identification of potential training gaps/issues and worked with training team members to achieve

resolutions.

Actively participate in quality assurance and suggest updates to areas of curriculum to fit the needs of end-

users, as well as identify and report system errors for resolution

Participated in Ambulatory and Cadence Go –Live

Assisted users using Epics Cadence module to schedule patient for appointments

Assisted end users to add patients to the wait list and schedule wait list appointments

Provided one on one help to end users

Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their of Smartsets.

I have handled urgent issues, corrected errors, and prevented future problems by utilizing a calm and collected attitude to best aid of the MD, LPN and the Nurses.

Epic Go Live Consultant June 2012- July 2012

Vidant Medical Center Greenville, NC

Participated in the Ambulatory go live

Assisted clinicians on hyperspace

Assisted in making changes in the tip sheets for end users

Provided elbow support to physicians and nurses on the floor

Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartsets.

Escalated issues to the Command center as needed

Complete other various requests from Front End Team members as necessary.

Assisted clinicians to setup, utilize smart tools and transfer a patient from one unit to the other, transfer a patient from same unit and update patient data and location

Assisted end users on admitting incoming patient and admitting patient that was sent from outside hospital.

Assisted on how to check in and register single appointment and recurring appointments.

Epic Go Live Support March 2012 – May 2012

Cleveland Clinic Hospital Weston, FL

Assisted the technicians with how to start and end an exam a

Assisted users with adding an order to the worklist

Assisted with how to view a radiologist’s protocol for an exam

Assisting Radiology providers during performance and interpreting of imaging studies like X-rays, MRIs and CT scans in an in-patient work environment..

Provided training and elbow support to physicians and nurses during rotations and clinical

documentations in Cardiology and Radiology departments.

Assisting Rad techs and Rad residents navigate through the work flow process of using imaging tools, CT scans and MRIs.

Performed analysis and troubleshooting of system malfunction.

Provided go-live support go-live

Epic Credential Trainer November 2011 – February 2012

University Healthcare Systems Georgia

Providing engaging classroom instruction that adhered to current workflows of RN’s,

Aid with the identification of potential training gaps/issues and worked with training team members to achieve

resolutions.

Trained classroom size of 1 to 25 students and class length of 1 to 4 hours

Participated in Inpatient (CPOE) and Cadence Go

Assisted users using Epics Cadence module to schedule patient for appointments

Assisted end users to add patients to the wait list and schedule wait list appointments

Trained end users on how to view providers schedule and manage exceptions to a provider`s schedule.

Formulated notes and tip sheets for end users

Informed the physicians on how to document, manage In-basket, preference list and smartsets

Assisted the clinicians to set up and utilize smart tools – smarttext, smart phrase.

Provided elbow support to physicians and nurses

Supported clinicians on hyperspace.

Epic Ambulatory Analyst February 2011 – November 2011

St Luke`s Medical Center Milwaukee, WI

Configured EMP and SER records

Build Smartlist, SmartPhrase, SmartText and prefencelist

Actively participate in quality assurance and suggest updates to areas of curriculum to fit the needs of end-

users, as well as identify and report system errors for resolution

Used management console to troubleshoot Ambulatory issues

Provided Operational security support for Epic application and helped in the development and testing of

different security classes

Educated physicians and nurses on efficient use SmartPhrases and Smart list

Supported end user on how to use case entry from the preference card to speed up the workflow

Supported the end user on how to record vital sign

Supported the end user on how to use a few keystrokes

Support the end user on documenting phone calls

Supported end user on how to register and schedule patient

Epic Ambulatory Support Analyst April 2010 – December 2010

Cincinnati`s Children Hospital Cincinnati OH

Proficient at text side build of profile, roles and security

Pre go live workflow and data analysis

Assisted clinicians on hyperspace

Created tip sheets for end users

Provided elbow support to physicians and nurses on the floor

Provided one on one help to end users

Educated and assisted physicians on how to document encounters and manage their In-basket.

Escalated issues to the Command center as needed

Assisted clinicians to setup and utilize smart tools

Education:

Bachelor’s Degree in Economics (2007)

Obafemi Awolowo University, Ile Ife Nigeria.

MBA Management Information System (2014)

Kentsbridge University San Francisco, CA.

Topmass Learning system: Certificate of completion PHP Programming.

Reference shall be provided upon Experience.

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