Mortgage Loan Servicing
Resume:
Amany H. Sidrak
Simi Valley, Ca. 93063
805-***-**** (C)
*****.******@*****.***
OBJECTIVE: The opportunity to obtain a position in an integral market with the purpose of working in an expanding environment, where I can utilize my extensive knowledge and analytical skills as a whole.
SKILLS:
Highly organized, dynamic, efficient, flexible, and a versatile team player willing to work hard to excel in any environment.
Impressive work ethic reflected by reliability, accountability, and a consciousness of job-specific duties and responsibilities.
Manage all tasks with a positive demeanor, exemplifying the capacity to lead projects and achieve desired results.
The ability to form good relationships with peers, management, and members of other business units.
Excellent organizational, analytical, and interpretational skills coupled with the proficiency to make sound judgments based on information received.
EDUCATION:
University of Phoenix
Bachelor of Science, Business Management November 2004
PROFESSIONAL EXPERIENCE:
Bank of America
Sr Operations Control Analyst – Enterprise Customer Care Resolutions
** Bank of America internal re-deployment to Customer Experience 02/2014 – 07/2015
Intricate detailed analytical review of all Customer Experience lines of business to include Fulfillment Loans, Loss Mitigation, MAS loans and all bank servicing and products for compliance and regulatory practices.
Processed monthly, quarterly and annual audit reports for state wide HUD regulated processes to include financial analysis
Perform regulatory compliance and quality assurance audits for Customer Experience within policy and procedure terms.
Monitoring compliance and escalation of risk related issues to avoid further risk to the Bank
Manages the development and implementation of policies and administrative procedures within regulatory practice
Review production and quality reporting for finance associates, evaluate and review work product and procedures and assign individual projects to meet department goals and production needs.
Implements lead reporting strategies and presentation to staff and management to identify and resolve problems
Sr Operations Quality Control Analyst
** Bank of America internal re-deployment to Short Sale QA ** 01/2013 – 02/2014
Perform regular quality assurance audits for Short Sale QA
Customer account opening and closing, reconciliation, planning and forecasting for the finance department.
Accounting preparation, compilation and reconciliation reporting and distribution.
Processed monthly, quarterly and annual audit reports for state wide HUD regulated processes to include financial analysis
Perform regulatory compliance and quality assurance audits for Customer Experience within policy and procedure terms.
Intricate QA review of all Short Sale processes to include HAFA, Coop, and FNMA Coop loans
Compliance review and tracking, monitoring, and escalation of risk related issues to vendors and management team.
Daily audit, compliance and operational risk reporting as well as individual scorecard reporting of each loan reviewed
Sr Business Control Specialist
** Bank of America internal re-deployment to Vendor Management Property Preservation ** 01/2012 – 01/2013
Gather and Compile data for distribution and reporting of the Property Preservation vendor Scorecards
Comprehensive monthly review of up to 6 different Vendor Property Preservation performances, each averaging a portfolio of more than 75 loans/properties.
Communication with Vendors and Vendor Management network on performance related issues and expectations.
Special projects working with Vendor Relations and all lines of business
Vendor Relationship Manager I 12/2010- 01/2012
Performed regular quality assurance audits for title and closing processes
Communication with Vendors and Vendor Management network on performance related issues and expectations.
Special projects working with Vendor Relations and Line of Business
Reviewed all Vendor process within title and closing to assure all processes completed correctly
Quality assurance reviews for up to four title and closing Vendors
Quality assurance on financial compliance processes for all Vendors
Generated and audited monthly scorecards on all Vendors holding them accountable on all findings
Worked hand in hand with management and colleagues for team building strategies
Managed Vendor communications and maintenance to assure proper procedures were followed
Bank of America Simi Valley, CA 08/2009 – 12/2010
MLO Service Team Manager
Manage and mentor my direct reports (12 in total)
Review all supplemental seeking and reimbursements
Review monthly reports to include aging, production, and quality control of all Bookloss findings
Review the reconciled financial transactions prepared by my direct reports to ensure maximum recovery for Bank of America.
Handle all escalated management issues
Process curtailment reports and reviews monthly
Prepare and analyze monthly scorecard data for each direct report
Specialized in review of loss at $10K plus for maximum recovery for Bank of America
Key participant in the annual HUD audit team to assure the successful reconciliation of all FHA loans.
Additional management functions to include leadership meetings, handle sensitive 3rd party matters and daily management of direct reports.
Countrywide Home Loans 09/2003 – 08/2009
Bookloss Operations Analyst Senior
Reconcile all financial transactions to balance FHA loans.
Reconcile financial transactions to ensure maximum recovery for Countrywide.
Reconcile and Audit FHA Third Party/Redemption files and reporting losses.
Reconcile and Audit Master Servicing files to ensure proper claim ability and approving payments to loan servicer on Countrywide’s invested loans.
Identify and analyze areas of financial risk and exposure. Offer recommendations for action or procedural changes.
Generate an average of $200,000 in monthly supplement claims from government agencies, investors, attorneys, and previous lenders guaranteeing maximum monetary recovery.
Auditing and analyzing FHA files to ensure compliance with Federal/State, internal and investor regulations and guidelines.
Created new spreadsheets and made changes to existing spreadsheet to improve the process and reduce time consumption.
Collaborated with Investor Accounting and other business unites to ensure precise financial reconciliation, leading to investor conducted audits with zero-dollar findings.
Active participant in the HUD audit team to assure the successful reconciliation of all FHA loans.
Farmers Insurance 07/2001 – 09/2003
Medical -Payment Claims Adjuster
Initial intake of auto and homeowners medical payment claims.
Handled an average case load of 450-500 financial claims per month.
Verify policy coverage and claims benefits for insured and/or claimant.
Obtained initial loss report and verified details of loss through phone interviews with insured and legal counsel.
Investigate policy benefits and eligibility for medical payment of claim.
Preparation of all documentation for I.M.E. (Independent Medical Evaluations), which would include medical record review, for the prevention of provider over billing and over treating of insured.
Responsible for completing proper investigations on complex losses.
Recommends limits of claims monetary authority for supervisory and field personnel within the limit of prescribed policy.
Dealt directly with legal counsel in claim settlement negotiations.
Assisted Team leaders and Supervisors in training new Claims Adjusters and Representatives.
COMPUTER SKILLS:
AS400, MS Excel, MS Outlook, Equator Workstation, Lotus Notes, CRN, WP 5.1, Form filler 3.1, MBA software programs, Windows 2000, Office XP, Orion Medical Billing Software
PROFESSIONL REFERENCES
BANK OF AMERICA
Keri Michalski Maggie Eskelin Joe K. Claborn
AVP; OPERATIONS TEAM MANAGER OPERATIONS TEAM MANAGER SR BUSINESS CONT. M)GR
BUSINESS CONTROLS BUS CONTROLS QA - P/P BUSINESS CONTROLS
480-***-**** 818-***-**** 214-***-****
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