Customer Service Data Entry

Shari Dickerson

**** ***** ****** ******, **********, IL. 60455 708-***-**** ********@*******.***

Objective Dedicated individual seeking challenging position that utilizes my many skills and experience in the business world; as well as my “strong” people, communication, organizational, detailed oriented, multi-tasking and computer skills.

Experience

Customer Service Representative

November 2014-Current Xerox, Bolingbrook, IL (3rd party CSR Verizon Wireless)

Explaining billing, issuing credits, activating devices, disconnecting lines, prorating features, Teir1 troubleshooting, data usages, call center transferring, upgrading devices, mandatory overtime, connect/discover, surveys, de-escalating situations, on-going training, explaining edge programs, compass, acss, notating accounts, verifying customers, address changes, adding passwords, sending customers texts and emails.

Cashier

September 2014- December 2014 Kmart, Bridgeview, IL (part-time seasonal) Scanning items; keying in codes, stocking, online order pick ups, cash handling.

Shift Coordinator

August 2006-February 2008 PEL VIP/K& K Inc., Oak Lawn, IL (also responsible for FL).

§Reception, filling staffing needs, organizing orientations, scheduling book up-keep, entering schedules for employees, payroll data entry, entering computer changes in HORACE, reminder of shift calls, confirming shifts, notification of cancellations, print up new employee info sheets, enabling shifts, scheduling of Respiratory therapists, Shift Nurses, Long Term Care RT’s, and CNA’s .

§Lunch Pick-ups, Passing out paychecks to employees, emailing facilities and employees, Faxing, cleaning and office tasks, taking on-call from home, taking messages, transferring of phone lines, opening and closing of office, participating in meetings and group projects.

§Writing up orders for K & K Inc., Organizing of clothing for orders and to give to new employees, labeling and organizing of Taffy Apples for Respiratory Week deliveries, making bank deposits, giving rides to employees (temps), taking client/temp complaints, updating employee calendars, training new office employees, training employees (including my supervisor) on new computer system (TSS), TSS Data Entry, Data entry processing, paging employees over the intercom system, sorting mail to staff mailboxes daily, straightening-up of bosses paperwork so he could locate it.

§Human Resources Responsibilities: file maintenance, taking of applications (for temp employees), mailers, filing, entering Human Resources into TSS, telling employees what paperwork they need to be current or reactivate, HIPPA/JACCO trained.

General Office Personnel

2004-2005 Four Seasons Heating & Air Conditioning Inc., Bridgeview, IL

§Responsible for: serving customers by taking service call information; taking customer personal information for processing credit card charges and for submitting to financing: data entry of service invoices; typing, setting up sales estimate calls; filling in as receptionist; handling customer complaints; contacting customers for follow-up calls on their recent service; faxing copies to customers; filling out finance paperwork; setting up new installs; providing map quests for install teams; determining the nature of a customer’s call in order to direct to the correct department; determining whether or not the customer needs immediate emergency assistance; handling a multi-line phone system; switching phones over to automatic; paging employees over the intercom system; consulting with technicians and supervisors; Reorganizing the filing system in the service department; training new hires; training existing employees on new filing system, data entry, and how to do follow-up calls; mandatory overtime; copying including reduction procedures; taking lunch orders; explaining pricing system to customers; calming down irate customers; taking messages for supervisors; retrieving messages on different extensions; Windows Office XP; Access and Wintac Programs; paperwork for service orders; cancellations; closing out dates for non-emergency service calls; taking counts for service dates; and file retrieval.

Waitress/Counter Help

2003-2001 Tastee Donuts Inc., Cicero, IL.

Responsible for serving customers; training new hires; cash handling; catering orders placement, filling, and delivery; preparing food; lottery; and filling out paperwork.

Assistant Manager/Manager Trainee/Acting Manager

1999-2000Clark Retail Inc., Countryside, IL.

Responsible for: hiring new employees; firing of employees; computer entry to corporate; payroll; scheduling; ordering of products; car wash running and maintenance; working & programming register; write-ups; signage; monthly special promotions; covering shifts; mark-ups; mark-downs; counting deposits; retailing; lottery; banking; safes; cleaning; organizing meetings; decorating; paperwork; data-entry; training; handling suppliers; and organizing and holding of company regional management Christmas party.

Education Moraine Valley Community College, Palos Hills, IL.

2001-2006

§Junior Level with 75 credit hours and 3.487 G.P.A.

§Major: Elementary Education Minor: Psychology

General Education Courses; Law Environment in Business, Seven Psychology Courses, Four Humanities Courses, Online Courses, Typing Class and President’s Honor Roll.

Argo Community High School, Summit, IL.

1992-1994

Basic Education; Math tutor; Teacher’s Aide; Voter Registration; Jeff Morse Award for Academic Excellence; Lyon’s Candy Day; “Snowball” program staff; Voting day-Party counter; and Jr.High Dance chaperone.

Joliet Central High School, Joliet, IL.

1990-1992

Basic Education; Beauty Pageant contestant; and Work program.

Interests Former PTA President, Current Co-Vice President, Head of Eight PTA Committees; Wrote the PTA Newsletter for many years; PTA Executive Board Member for Nine years; Former Girl Scout Leader; Room Parent for lots of years; Solicit donations from business for the PTA; Field Trip Chaperone; volunteer at Kid’s Safe City; Helped with School District 5K run; Volunteer at church family fest; Helps support and do fundraising for child’s sports teams in the community.

Special Skills Multi-tasking, computers, detail oriented, high math aptitude, management experience, customer service experience, researching via the internet, data-entry, training others to do things, making reports (including to the Mayor from the PTA), charity work, fund-raising skills, public speaking, general office skill set, and organizational motivated.

References References are available on request.

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