Customer Service Manager
Resume:
New York, NY *****
Phone 917-***-****
E-mail *********@*****.***
Jose Alvelo
Objective
To obtain a position within a company where my education and experience can be used in the attainment of company goals.
Work experience
G&G Duct Cleaning- Long Island City, NY- November 2015-March 2015
Service Manager/Dispatch
Handled incoming calls regarding services provided and handled customer complaints. Typed Fire Department certification stickers and work orders. Managed in HVAC,Fire Codes and Exhaust systems.
Supervised work crews on job sites as required. Handled both incoming and outgoing materials.
Scheduled work to be done directly with customers and set up work crews as per schedules. Dispatched work crews as needed in all areas within NYC.
Worked with payroll and invoicing. Made sure all invoicing was correct and work crew time sheets were filled correctly.
Genuine Auto Parts (NAPA)- Middle Village,NY-August 2013-July 2014
Assistant Store Manager
Assisted in all aspects of store management including payroll, scheduling, purchases, accounting and general corporate paperwork.
Used KRONOS software for payroll. Visited customers to maintain relationships.
Helped establish and meet quotas.
Ran reports and handled cash and cash journals.
Successfully implemented driver and counterman schedules to optimize customer service.
Handled in-store safety and security measures and checks.
Sold auto parts to retail and wholesale customers. Assisted with stocking and general store issues.
Answered phone inquiries and filled orders as needed.
Used TAMS computer software to log sales, Invoice, search for parts, and maintain stock.
Tishman- Speyer (Top of the Rock) New York,NY-May,2013-August,2013
Porter
Maintained a clean area in the observation deck.
Used Bio-Degradable detergents.
Used auto scrubber, floor polishers and other maintenance equipment to perform cleaning duties.
Grainger Caribe- Ponce, PR- August,2012 to September 2012
Warehouse Attendant
Picked, packaged and shipped merchandise to company customers according to orders in the SAP system.
Tracked shipments and filed invoices and full orders.
Entered all inventory received in the SAP system.
Shelved and stocked received merchandise. Maintained inventory and ordered necessary merchandise according to quotas set by the company.
Palletized large shipments and prepared daily outgoing orders for company re stocks for other warehouses.
Pfizer Pharmaceuticals- Guayama, PR- October,2000 to October 2011
Manufacturing Operator II
Worked in different facets of pharmaceutical manufacturing including weighing, blending, compression and reconciliation.
Documented, signed off on, and calculated yields of tablet batches.
Inspected batches for defects, prepared batches for shipment, and worked with warehouse personnel in movement and storage of batches as well as ordering supplies and components. Served as Team Lead in my shifts and was able to work with my teams in the production and launch of a new product and produced said product ahead of schedule.
General Clerk Stockroom
Maintained, tracked and inventoried incoming and outgoing materials from the stockroom. Supplied materials and chemicals accordingly to internal customers such as engineering department and so forth. Worked directly with vendors, accounts payable and purchasing.
Worked with SAP, Word, Excel, and PowerPoint computer applications, as well as interacted both personally and by phone with vendors, suppliers, and internal customers.
Made purchases and maintained inventories.
Worked with forklifts, cherry pickers, and sky track vehicles.
Security Officer
Responsible for the security and well being of company property, employees, and visitors. Answered phones and other reception duties such as greeting visitors, answering multi line switchboard and filing confidential documents.
Logged and tracked incoming and outgoing visitors and vehicles, escorted visitors to and from the plant as driver and security escort.
Worked rotating shifts and served as group leader (supervisory) within my shifts.
Abanico Auto Parts-Naranjito, PR-June 1993 to October 2000
Assistant Manager
Worked in all aspects of customer service. Sold auto parts and assisted customers with services and purchases. Assisted manager with all daily duties of the store including payroll, scheduling and other managerial duties. Maintained stock and sales quotas. Supervised warehouse personnel. Helped reduce costs by meeting with suppliers and allowing them to bid for supplying the warehouse with merchandise.
Education
American Intercontinental University Hoffman estates, IL,US
Associate of Arts Business Administration
Degree acquired November, 2004 Graduated with honors in Business Administration with a minor in Marketing and E-Commerce. GPA of 3.84.
Skills
Fully bilingual, can read write and speak fluently in both English and Spanish. Excellent interpersonal and leadership skills. Well above average computer skills in all MS Office programs, KRONOS, SAP and Internet Explorer. Physically able to work. Ready and willing to work different shifts. Licensed in the use of hazardous materials and different heavy vehicles. Excellent phone skills and able to work with little supervision. Very driven and dependable individual who can do what is necessary to go above and beyond regular duties. Worked directly with management and aided in all aspects of office support with management, including all clerical work.
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