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Customer Service Manager

Location:
San Francisco, CA
Posted:
August 17, 2015

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Resume:

Natalie C.S. Frame

Oshawa, ON Mobile 416-***-**** *******.*****@*******.***

Investor Relations, Communications and Administration

Experienced Investor Relations, Marketing and Communications Manager, Office and Executive Admin

Intermediate to advanced Level in MS Office Suite

Independent and self-motivated

Dual Australian Canadian Citizen

Professional Experience

NATALIE FRAME – Toronto, ON

Contract IR, Business Development and Administration Principal

January 2011 – Present

Services offered, (but not limited to):

High Level Administration

Compliance

Institutional and Retail correspondence

Corporate Messaging

Roadshow and Marketing

Business Development

Budget and Plan Preparation

Board and Senior Management reporting

MOLY MINES LIMITED –Toronto, ON

A dual listed (TSX/ASX) mining company headquartered in Perth WA. Investor Relations Manager, Canada

November 2006 to December 2012

Select Responsibilities:

Managed North American office and communications

Prepared and managed annual budget and IR plan

Point person for all communications, analysts and institutions within North America and Europe

Created, edited, disseminated press releases as required

Responsible for the completion of all disclosure and documentation as required by the OSC and TSX

Assisted with the completion and distribution of NI-43 101 reports, Annual Reports, Annual Information Form, ASX Quarterly Reports, MD&A and public presentation material

Prepared and coordinated international roadshows

Prepared, coordinated and appeared at relevant conferences and events internationally

Planned, coordinated and hosted analyst tours

Selected, organized and prepared copy for advertising

Provided regular input and updates on Company website

Provided daily market reports including peer comparisons and reported on relevant news and events

Reported and presented to senior management and Board of Directors as required

Reviewed and reported on shareholder base

Created and maintained relevant databases

Negotiated and maintained contracts as necessary FNX MINING – Toronto, ON

A publically listed (TSX) mining company headquartered in Toronto, ON Executive Assistant /Office Manager/Investor Relations Coordinator January 2003 – November 2006

Select Responsibilities:

In the absence of an acting VP of Investor Relations, performed all relevant reporting, disclosure, editing, presentation preparation, conference preparation and listing maintenance for a period of 12 months.

Assisted with press release dissemination, editing and maintenance of relevant databases

Edited and provided input on Company presentations, Board presentations, Annual reports and other public company documentation

Executive Assistant to all C-level executives and Board members as required

Performed all office manager duties

Coordinated company events

Provided adhoc IT services, eventually implementing and managing IT services CASTEK SOFTWARE FACTORY – Toronto, ON

Custom Insurance Software

PMO Administrator

July 1999 - December 2002

Select Responsibilities:

Point person for all active projects and administration

Maintain server filing and information portals

Manage time capture system for all staff

Support VP Project Management

Provide adhoc support to C-level executives as required

Minutes taking and meeting preparation

Coordinate travel and long term offsite requirements

Adhoc administration as required

WHITBY BED AND BATH/QUEENS QUAY BED AND BATH – Whitby/Toronto, ON Retail Store

Area Manager

January 1997 – July 1999

Select Responsibilities:

Managed 2 locations

Reconciled daily, weekly, monthly sales

Basic human resources activities

Stock ordering

Merchandising

Sales

Custom ordering

All facets of customer service

VALUE VILLAGE –Toronto, ON

Retail Store

Operations Supervisor

January 1993 – August 1995

Select Responsibilities:

Reconciled daily, weekly, monthly sales

Basic human resources activities

Merchandising

Sales

All facets of customer service

Education/Courses

TMX Learning Academy: Microsoft Office Suite

Simplifying timely disclosure/2012 Powerpoint - Advanced TSX Connect/2006 Word – Advanced

TSX New Issuer Excel – Intermediate

Access – Intermediate

Canadian Institute of Investor Relations:

Investor Relations Basics/ 2007 RH King Academy:

OSSD /1993

References on Request



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