Business Analyst

Viral H. Patel

917-***-**** *************@*****.**.**

Career Objective:

A self motivated individual, who has excellent organizational and interpersonal skills with a good eye for detail is seeking to leverage technical, analytical and communication skills in analyst position.

Professional Experience:

Energy Australia Pty Ltd, Melbourne, Australia. (Jan 2012- Jan 2014)

Job Title: Business Analyst

Engaged with stakeholders to gather data requirements, review them & process them according to project needs.

Supported & advised in delivering the identified Data Migration (SAP to Oracle CC&B) solution outcomes & deliverables.

Deliverables required the following process: Review, Analysis, Business review & engagement.

Required to support engagement & liaison between Architects, Solution Vendors & business-end users to ensure clarity of goals and quality as well as adherence to project timeline.

Conducted and co-ordinated tests to ensure that intelligence is consistent with defined needs.

Supported resolution for Data aspect of the project ensuring a balanced project & business outcomes.

Supported timely business decisions through technical & clear non-technical communication (verbal and written) and proactive engagement.

Reviewed use cases including whole analysis model to ensure business requirements are adequately reflected in technical planning documents.

Analyzed technology trends to identify markets for future product development and to improve sales of existing products.

Communicated with customers, competitors, suppliers, professional organizations to stay abreast of industry and business trends.

Documented specifications and reports for business intelligence, IT reports by gathering and analyzing data on daily, weekly and monthly basis.

Energy Australia Pty Ltd, Melbourne Australia. (Jan 2011 – Dec 2011)

Job Title: Business Liaison Associate

Created and maintained business relationship with business clients.

Acquired new customers by handling customers’ objection and rapport building.

Provided help to maintain system protocols by writing and suggesting procedures.

Forecasted energy usages based on customers’ demand and liaised with distributor to supply them on timely manner.

Booked connection and disconnection service orders through Oracle CC&B systems.

Provided recommendation after identifying problems and suggested improvement procedures.

Provided coaching and mentoring to new consultants.

Attended & Registered meeting minutes and distributed to relevant management.

Determined operational objectives by studying business functions, gathering information, evaluating output requirements.

Dealt with complex enquiries such as “no power – no gas” in effective and timely manner.

Supported other teams within the same business unit such as domestic customer department, retention department, cancellations team etc.

AGL Energy Pty Ltd, Melbourne, Australia. (Aug 2009 – Dec 2010)

Job Title: Sales Business Analyst

Created sales reports detailing various market conditions for management staff and used the data from reports to create sales forecasts.

Conducted research on marketing trends and issues.

Analyzed and evaluated competitors’ marketing trends, offers & techniques.

Analyzed sales performance in light of forecasted sales, strategies, sales goals to identify areas of strength & weakness that organization can address to improve performance.

Supported marketing strategy team with recommendations for changes in sales techniques and promotional offers as well as efforts to improve sales performance.

Worked with forecasting team by providing required information and guidance for short as well as long term forecast & communicated sales reporting & sales forecasting to senior management.

Ensured compliance of corporate practices and standards are met in terms of sales techniques, offer strategies & marketing campaigns.

Analyzed clients’ requirements and assisted to prepare service contracts and facilitated sales.

Maintained library of model documents, templates, and other reusable knowledge assets.

CPM Asia Pacific, Melbourne, Australia. (Jan 2008 – Jul 2009)

Job Title: Inbound Sales Associate

Handled inbound calls regarding utilities’ potential new sales, service, connection and disconnection.

Identified opportunities by gathering requirements for new sales, up sales and cross sales.

Analyzed clients’ requirements and assisted to prepare service contracts and facilitated sales.

Established and maintain a high level of customer satisfaction in all sales transactions.

Consistently met or exceeded weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.

Achievements:

Received an award for “Most Active Team Member” for consecutive two years (2012 – 2013) while working for Energy Australia Pty Ltd.

“A member of best team awarded” for 2011 while working at Energy Australia Pty Ltd.

“Retained highest percentage of clients” with good reputation and rapport while working for Energy Australia Pty Ltd.

Academic Experience:

Projects & Presentations

Cloud & Grid Computing Architecture.

IT Outsourcing.

Website Development using php & mySQL server with business proposal.

Logical & Physical Design of Database with mySQL server after gathering requirements using interview techniques.

Analysis Model Design, Object Design, System Design of Online Banking System.

Financial status analysis of PepsiCo using published financial data & statements.

Federation University Australia, Melbourne, Australia (Mar 2008 – Nov 2009)

Job Title: Academic Mentor

Helped students in coursework for e-commerce, information security, software engineering, DBMS.

Assisted students to understand assignment and lab projects.

Assisted faculties to conduct class test and lab test.

Federation University Australia, Melbourne, Australia (Jul 2008 – Nov 2008)

Job Title: Project Manager for academic coursework

Managed a team of 9 fellow students for academic project.

Created business proposal for website development for several clients.

Created website for external client to get real life project management experience.

Technical Expertise:

Proficiency SQL server, mySQL.

Advanced knowledge of MS Office (excel, word, power point, access, visio, project etc).

Knowledge of html, CSS, C#, PHP & basic development methods.

Knowledge of Six Sigma Methodology for process improvements.

Familiarity with Agile Methodology, Waterfall Model, Rational Unified Process & Tools, Rapid Application Development (RAD) & Joint Application Development (JAD) for SDLC.

Advanced knowledge of Analysis model including functional model, dynamic model, object model with use case, entity-relationship, sequence, state, class, object and workflow diagrams.

Familiar with creating mockups and wireframes.

Knowledge of Requirement Traceability Matrix.

Areas of Expertise:

Business Analysis

System Development Life Cycle

Project Management

Data Analysis

Requirements Gathering

Requirements Analysis

E-commerce Applications

Technical Documentation

Financial Statement Analysis

Customer Relationship Management

Competitive Research & Analysis

Market Research

Change Management

Cost & Benefit Analysis

Strategic Planning

Education:

Master Of Science In Management Information Systems (Jan 2014 – May 2015)

Fairleigh Dickinson University, New Jersey, USA

Masters in Information Technology with Management Studies (Mar 2010 – Feb 2011)

Federation University Australia, Melbourne, Australia

Bachelors in Information Technology (Jul 2007 – Jan 2010)

Federation University Australia, Melbourne, Australia

References:

Written or verbal references will be available upon request.

Contact this candidate