Customer Service Office

PROFILE

Motivated, personable professional with 10 years of Administrative and Executive Support, compliance and auditing, Support experience working in corporate and healthcare office environments. A successful track record of organizing, analyzing and completing assignments in a timely manner Talent for quickly grasping new information and improvise to meet company goals. Accustomed to handling sensitive, confidential record

Flexible and versatile, able to maintain a sense of humor under pressure

Expertise in payroll and auditing process, Solid knowledge of NCQA, CMS, TJC and HIPPA standards and Proven ability to work independently and efficiently with superior results

AREAS OF EXPERTISE

Financial Management

Inventory

Report Writing

Customer Service

Data Analysis

Background Investigations

Performance Evaluations

JAWS

C-CURE

Access Commander

EQIP

Visitor Control

Picture Perfect

MS WORD, ACCESS, EXCEL

POWERPOINT

Word Perfect

Fingerprinting

Ms Project

Visio

Typing (55+ wpm)

Document imaging

JPAS; Administrative

Costpoint.

Deltek, PeopleSoft,

GovTrip

SharePoint

ADP,

PEOPLESOFT

CERTIFACTS

MIDAS

AOIA

NPDB

AMA

ACCME

MBP

OIG

GSA

Staffing and Recruitment

Contract Review

FPPE/OPPE

Scheduling

WORK EXPERIENCE

EMPLOYMENT HISTORY

(2011- Present) CCS CORP Maryland

Sr Administrative Assistant

Serve as the Senior Administrative Assistant to the Director of Health Information Technology

Responsible for coordinating the operations of the front office for the entire IMS staff.

Monitored the PBX switchboard for over 200 employees.

Track incoming/outgoing correspondences for assigned projects, maintained a log documenting receipt and referrals, follow up and document outcomes as appropriate. Served as team support for

Government Contracts such as Food and Drug Administration, National Institute of Health, Center for Disease and Control and many other government contracts and vendors.

Answer, screen, and redirect over 100 incoming telephone calls responded to internal and external inquiries, and provided routine information within my scope.

Conducted front office operations in a positive and professional manner.

Function as administrative liaison to departmental staff, other departments, external vendors and consultants; working alongside the Front Office Manager.

Maintain and safeguarded a variety of highly-sensitive/confidential information.

Make minimal travel arrangements, prepared timesheets for over 200+ employees.

Schedule, organize and coordinate informational meetings and facilities, including

travel, and transportation arrangements.

Prepared materials, notes, handouts, etc.

Arrange presentations and conferences, coordinated equipment needs and refreshments, provide, compile and distribute related program materials.

Purchase, supplies and services for our office

Use the purchase cards for transactions and reconciled transactions on a monthly basis with monthly statement.

File and retrieved paper and electronic records for research purposes.

Requisition office supplies, general maintenance, and computer equipment.

Sort, reviewed, routed, and disseminated interoffice and external mail, forwarded

correspondence and other material to department staff.

Serve as a primary contact for team, and project managers to ensure deadlines.

Copy and, edit standardized documents, memorandums, and letters for management approval by using Microsoft Office Programs

Conduct inventory of office supplies to ensure supplies are readily available.

Support senior -level managers/front-office manager and acted as a liaison between management and executive support staff to facilitate work and accomplish objectives in a collaborative effort.

Process time sensitive packages inbound and outbound containing biomedical

research materials, data, specimens, and training documents so that it arrived in a

timely manner usually within 24-36 hours while also reducing cost by 25%.

Monitor and updated personnel file as needed to maintain current status report.

Manage, and distributed information within an office maintaining office continuity.

Initiate, processed, and tracked all maintenance requests for the entire office.

Reconcile invoices, expense reports, purchase orders, and petty cash daily.

Review, evaluate and implemented action in our Paychex payroll system.

Maintain conference room calendars; scheduled meetings for staff, contractors and clients via Microsoft Outlook.

Process work orders for copiers, printers, and fax machines.

Retrieve and deliver all mail and packages in a timely manner using multiple

automated tracking systems by way of United Parcel Service (UPS) and Fedex.

(2008- 2011) EFC INC Waldorf, MD

Executive Secretary

Provided administrative support to the VP and Sales and Marketing Department

Assisted with all areas of VIP Tours (Domestic and Internationally)

Maintained and updated all training manuals and documents

Managed and coordinated shipments (Domestic and Internationally)

Performed multifunctional role, assisting in assigned projects management

Daily projects assigned by CEO, CFO, President and Vice President

Prepared and designed marketing promotional power point presentations

Created spreadsheets and presentations for corporate executives

Executed and oversee marketing mailings for Sales team

Assisted with editing and illustration design projects for the President

Arranged all training sessions and materials for Sales and Marketing Department

Acted as a liaison between Sales team and VP of Sales and Marketing

Arranged travel including flights, hotels, car transportation, meal reservations, created detailed itineraries, managed calendars and coordinated meetings

Provided support to the sales team, ensuring all sales contract information from the new and existing customers are input into a data base

.

2003- 2008) EFC Waldorf, MD

Payroll Clerk

Entered necessary changes to all pre-check reports prior to processing paychecks

Audit other specialist payroll along with payroll reports

Researched and resolved payroll discrepancies to ensure an accurate payroll

Processed and audit new hire, rehire or job change paperwork and set up PTO balances, retro and over pays

Processed timesheets, time reporting reports, child supports and tax levies

Prepared paychecks for distribution to local and offsite locations.

Researched, calculate, request and distribute manual checks when necessary.

Filed payroll time sheets, audits sheets and garnishments.

EDUCATION

Associates of Arts in Business Management

Phoenix University

2012-2014

Bachelors of Arts in Business Management

University of Maryland College park

2014-Present

TECHNICAL SKILLS

Knowledge and experience to effectively interact with staff at all levels of government.

Knowledge of Human Resources laws, regulations, policies, and procedures sufficient to analyze a variety of situations

Knowledge and ability to utilize e-OPF, EPF, NFC payroll and personnel systems to process and perform the full range of Human Resources operations/actions and to prepare complex documents containing tables and graphs.

Ability to establish effective working relationships with management and to gain confidence and cooperation of supervisors and managers for the management advisory service provided.

Experience working with multiple form types, including dynamic PDF form

Experience importing and converting MS Word and Excel documents to dynamic

PDFs

Ability to make arrangements for travel, conferences and meetings.

Ability to plan, organizes, and adjusts fluctuating assignments and workload.

Accurate keyboard skills and experience with various office equipment/machines,

Strong knowledge of Microsoft Word, Excel and Outlook

Works well under limited supervision and in a fast-paced environment.

Exhibits accuracy when working with details; is proactive and results-oriented.

Excellent written and oral communication skills.

Excellent organizational and time management skills.

Possess Professional appearance and attitude.

Ability to deal with multiple tasks effectively and establish priorities

Ability to be a highly motivated, confident self-starter

Ability to work with minimum supervision, remain highly organized, and pay strict attention to detail

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