Customer Service Manager
Resume:
Roy Lunsford
Largo, FL
***********@*****.***
Education
Master’s Degree in Business Administration
2013
B.S. in Business Administration Management
2011
Career History
Supervisor, Lowe’s Home Improvement.
Provides direction and support to 24 associates in the front end and helps to ensure customer service needs are met at all times by resolving any escalated customer service needs. Coach and train associates in loss prevention techniques, cross selling Lowe’s products, and offering credit cards/mylowes promotions during each customer visit.
2013-Current
Customer Service Manager, Winn Dixie
Managed 15 associates in the regards of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards. Support training and developing of team members in accordance with company policy and procedures.. Ensure the store’s front end opens or closes properly with the shift’s monetary transactions reconciled according to company policies and procedures with discrepancies explained. Address customer issues/complaints immediately and resolve to full satisfaction of customer.
2011-2013
Medical Claims Auditor, Coventry Health Care
Processed claims according to state rules and regulations for workers compensation. Reviewed claims to determine risk to state and human resource organizations by injury and amount of procedures provided to injured worker. Audited claims for high-risk fraud analysis and purposeful overcharges to state and human resource departments by proactively reviewing medical charts and documentation.
2007-2009
Other
Assistant Manager, AlliedBarton Transportation 2003-2007
Assistant Store Manager, Tuesday Morning 2002-2003
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