Administrative/Clerical/Customer Service
Resume:
Amy Edwards
Tulsa, Oklahoma, ****7
***********@*****.***
Work Experience
Starbucks Corporation TulsaOK
Shift Supervisor Dec 2012 – present
 Listen to and resolve customer complaints regarding services, products, or personnel.
 Monitor sales staff performance to ensure that goals are met.
 Train personnel.
 Confer with management to develop methods and procedures to increase sales and promote business.
 Direct and supervise employees.
 Attend staff meetings to exchange product information.
 Prepare sales and inventory reports for management.
 Examine merchandise to ensure correct pricing and display.
 Coordinate sales promotion activities such as preparing merchandise displays.
 Ensure all aspects of great customer service.
Savastano's BixbyOK
Manager Oct 2009 – Nov 2012
 Train workers in food preparation, and in service, sanitation, and safety procedures.
 Compile and balance cash receipts at the end of the day or shift.
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 Supervise and participate in kitchen and dining area cleaning activities.
 Resolve customer complaints regarding food service.
 Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
 Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
 Inspect work areas to ensure efficient service and conformance to standards.
 Perform food preparation and serving duties.
 Greet and seat guests, and present menus and wine lists.
 Present bills and accept payments.
 Perform various financial activities such as cash handling and deposit preparation.
Daily Family YMCA BixbyOK
School-Age Director Apr 2002 – Oct 2009
 Monitor students, and provide students and teachers with assistance in resolving any problems.
 Confer with parents and staff to discuss activities and policies, and students' behavioral problems.
 Plan, direct, and monitor instructional methods and content of student activity programs.
 Direct and coordinate before and after school activities as well as full day summer camp program such as field trips and lesson plans for approximately 150 students.
 Prepare and maintain attendance, activity, planning, personnel reports and records for officials and agencies.
 Recruit, hire, train, schedule, and evaluate employees.
 Review and interpret government codes, and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
 Prepare and submit budget requests or grant proposals to solicit program funding.
Physicians Mutual Insurance Company TulsaOK
Receptionist/Secretary May 1991 – Feb 1995
 Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
 Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
 Transmit information or documents to customers, using computer, mail, or facsimile machine.
 Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
 File and maintain records.
 Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
 Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
 Keep a current record of staff members' whereabouts and availability.
Howmet Corporation ClaremoreOK
Administrative Sales Assistant Feb 1989 – Apr 1991
 Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
 Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
 Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
 Open, read, route, and distribute incoming mail or other materials and answer routine letters.
 Compose, type, and distribute meeting notes, routine correspondence, and reports.
 Maintain scheduling and event calendars.
 Schedule and confirm appointments for clients, customers, or supervisors.
 Mail newsletters, promotional material, or other information.
 Provide services to customers, such as order placement or account information.
 Coordinate conferences and meetings.
 Maintain all shipping and receiving of orders.
Education
Neosho High School Neosho, MO
High School Diploma, May 1983
Crowder College Vo-Tech Neosho, MO
Aug 1981-May 1983
Rogers State University Claremore, OK
Completed coursework towards English/Creative Writing
Additional Skills
 Exceptional people skills.
 Loyal and hard working.
 Former ballerina and ballet instructor.
2821 E 90th St Tulsa, Oklahoma, 74137 918-***-**** ***********@*****.***
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