Customer Service Human Resource

SHANICE MARTIN

*** ******* **. ****** ******, GA 31093 C:478/273-9886, W:478/302-2849,

***************@*******.***

WWW.LINKEDIN.COM/IN/SHANICEMARTIN92

A subject matter expert exemplifying 5 years of Human Resource experience. Cross trained within multiple Human Resource functionalities to include Payroll, Time & Attendances, Performance/Succession, Workforce Administration and Benefits. Ability to lead Human Resources practices and objectives providing an employee-oriented, high performance environment that empowers ongoing development of a superior workforce.

SKILLS

Computer Applications Office Administration Personnel Management Outlook Emilpo CILTREX

TOPMIS II PERNET WebEDAS

ETOPMIS IPERMS PERNET

ATRRS S1 NET HRIS

QUALIFICATIONS

Security Clearance (secret) Team Player

Leadership Adaptable

Researching Skills Multitask

Organized

EXPERIENCE

6/2/2013 - PRESENT

United States Army

Fort Bliss, TX

HUMAN RESOURCE ANALYST

Develop and implement policies and procedures for absence of leave and finance, which increases processing over 70 percent by maintaining human resource documents and delivering on time.

Prepare and maintain employment records for over 5,000 personnel such as termination, leave of absence, finance, transfers, awards, and promotions using human resources management system software.

Exercises procession in entering personnel actions, reviewing pay authorization that serves as a basis for pay and leave commutation.

Conduct employee training in finance, leave of absence, in/out processing and retirements.

Analyze performance reviews and correcting grammar making the performance review sound more professional.

Oversees the processing over 10 new employees a day, including, in and out-processing.

6/1/2012 - 6/1/2013

United States Army

Yongsan (Seoul), KP

HUMAN RESOURCE GENERALIST/POSTAL CLERK

Administered retirements for over 15 employees a week.

Supervised and evaluated strength management for 9 companies and provides the information to the senior administrators.

Evaluated, revised and presented awards for processing before presented to employees.

Performed customer service to customers as well as providing help and guidance as needed.

Responsible for receiving and securing over 1,000 letters, boxes and sensitive items.

11/16/2011 - 5/31/2012

United States Army

Fort Jackson, SC

HUMAN RESOURCE SPECIALIST

Performed personnel duties including computer applications and office administration management.

Managed human resources systems and functions as well as benefits and database management

Employed communication skills necessary to support human resources systems.

1/15/2010 - 11/15/2011

Sears

Warner Robins, GA

CUSTOMER SERVICE CASHIER/HUMAN RESOURCE ASSISTANT

Counted money at the beginning and end of each shift and handled customer funds, as well as processing transactions.

Trained other staff members to work as a cashier and perform the duties as a customer service representative.

Resolved customer complaints in a proactive manner using respect and critical thinking skills.

Assisted with employee relations.

Assisted in maintaining employee files and the HR filing system.

EDUCATION

10/21/2014 - PRESENT

University of Phoenix GPA 3.8

Phoenix, Arizona

BACHELORS OF SCIENCE

IN BUSINESS

04/01/2015 – PRESENT

University of Syracuse

Syracuse, New York

PHR CERTIFICATION

MILITARY EDUCATION

11/16/2011 – 05/31/2012

United States Army

Fort Jackson, South Carolina

HUMAN RESOURCE SPECIALIST

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