Customer Service Manager

Rudy Fulmore

*** ******* **.

Columbia, SC *****

Hm. 803-***-****

Cell 803-***-****

*********@*****.***

Summary Of Qualifications

18+ years in leading and training employees to meet business, as well as,

customer service needs. Accomplish sales goals. Excellent communications

and people skills. Detailed oriented. Enthusiastic, energetic,

goal-oriented worker who works well on teams, as well as, individual

projects. Computer literate. Enjoys challenging task. Quick learner.

Skills and Experiences include:

Management

-Supervised 20-25 employees

-Operations, Sales, Parts, Accounts Management

-Manage accounts Business and Consumer

-Unit management of accounts in excess of 20 million dollars

Computer Software

Microsoft Word, Excel, Power Point, Windows Vista, Access

Parts Manager

-Responsible for ensuring effective operations of parts area in order to

exceed expected goals

-Responsible for strict adherence to inventory control programs and

in-stock standards for parts, tires, wheels

-Coordinate the sourcing and outside purchases for service and

commercial parts, as well as special orders for customers

-Organize and drive superior customer service of the parts area ensuring

adequate staffing levels and responding promptly to all customer

inquiries

-Responsible for inspiring and developing a team to exceed company sales,

operational and service goals

-Responsible to know and drive sales goals for all parts and sales related items

-Measure and train to “Do It Right Related Selling” and” Selling Excellence”

standards by evaluating key performance indicators and category performances

-Responsiblility as a key carrier, which encompassed

supervision of the retail, service, and commercial lines of bussiness

-open/close responsibilities and general store operations

Work History

-Operations Manager, Ed Robinson Cleaners and Restorations, 10/2012-Present

-Parts Manager, Pep Boys Auto 04/2006-10/2012

-Office Supply Associate, (P/T) Staples Inc. 09/2006-06/2012

-Supervisor/Backroom Coordinator, TJ Maxx 04/2004-09/2006

-Assistant Manager, Rentway 01/2000-04/2004

Education

B.A. Media Arts, University of South Carolina Columbi SC 12/90

References

Available upon request

Contact this candidate