Customer Service Manager

JENNIFER ROSE MALIG LEI

BLK * LOT ** GRAND CANNON ST. GRANDE VALLE

SUBDIVISION BRGY. SAN ISIDRO CAINTA RIZAL

EMAIL ADDRESS: ***.********@*****.***

HP# +63-094******** TEL# 6451655

OBJECTIVES: To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities.

WORK EXPERIENCE:

BEAUTY CONSULTANT ( GIVENCHY)

Fifty One East ( Modern Home)

PO Box 615, DOHA QATAR

Drive sales with a focus on customer satisfaction while increasing customer count.

Promote maximum sales of merchandise by understanding customer needs,

overcoming objections, and encouraging add on or cross selling techniques

Implement professional methods of Stock management (FIFO).

Plan to promote slow moving products, control stock replenishments to optimum

levels and reduce stock loss prevention figures.

Ensures all standards of uniform and personal hygiene are maintained as per company

standards at all times.

Constantly reviews store environment and key business indicators to identify problems

concerns and opportunities for improvement .

Create and maintain direct contact with certain selected customers, be aware of their needs

to meet expectations and guarantee customer satisfaction of the company's products and services.

CUSTOMER SERVICE SHOP SUPERVISOR:

Nuance Watson (Singapore) Pte. Ltd

Perfumes and Cosmetics

Terminal 3 Changi Airport

5 September 2011 - 30 September 2014

Provides exceptional customer service in a respectful manner by managing

teams, processes and policies while ensuring a safe and timely operations.

Create a work culture that rewards team work and cooperation.

Responsible in over all store operations.

Ensure all the airport guidelines are properly coordinated such as Lags and Steb bag policies.

Coach, counsel, recruit,train, and discipline employees.

Maintain inventory and ensure the availability of bestselling stocks and monitoring of slow moving stocks.

Monitoring of indoor and outdoor competitors events.

Organize and well planed roster for the staff.

Preside over staff meetings.

Responsible in overall store operations.

Meeting with managers to discuss all the needs and improvements of the shop floor .

Monitoring of monthly target.

Evaluates staff performance such as, staff and cashiers.

Ensures consistent and timely image implementation in the stores.

Maintain the appearance of the store visual and execution of merchandising.

Authorizing payments and return of merchandise.

Ensure all the prices are well fix and properly display.

SHOP SUPERVISOR:

The Body Shop Philippines

JVS Worldwide Inc.

Ortigas bldg Pasig City

09 Nov 1999 - 15 August 2011

Manage retail staff including cashiers and people working in the floor.

Meet financial objectives by preparing an annual budget, analysing variances and set all the action plans.

Attend competitors event to update the new products and services.

Coach, counsel, train and discipline the staff.

Supervise and oversee all the store operational performance.

Ensure that merchandise are well replenished and clean.

Pricing are well fixed and properly display.

Stocks management are well monitor ( Fast moving and slow moving).

Maintain store cleanliness and safety measures at all times.

Organized and well planned daily manpower line up.

Ensure good quality of customer service are being met at all times.

All promotions and merchandised are being followed according to the company standards.

Gathering a meeting with all the staff every week to update and inform them about the status of store performances.

Handling customer inquiries, feedbacks and issues.

Annual and midyear performance appraisal for each individual staff

SKILLS:

Customer Service Professional Personal

Relationship building Planning & preparation Hard Working

Complaint Procedures Highly organised Motivated

Customer Satisfaction Multi- tasking Pro Active

Identifying the needs Time management Articulate

Managing objections Process Development Working Relationship

SEMINARS AND TRAININGS ATTENDED:

GIVENCHY FLASH MAKE UP TRAINING

19 MAY 2015

FIFTY ONE EAST HEAD OFFICE

GIVENCHY NOVELTY PRODUCT TRAINING

20 MAY 2015

FIFTY ONE EAST HEAD OFFICE

BRIDGING CULTURAL DIFFERENCES

2012 NOVEMBER

CHANGI AIRPORT SINGAPORE

QUALITY SERVICE MANAGEMENT

2011 SEPTEMBER

CHANGI AIRPORT SINGAPORE

BUSINESS PLANNING

2010 JANUARY

THE BODY SHOP PHILIPPINES

FRAUDULENT CARD MANAGEMENT

2010 MARCH

THE BODY SHOP PHILIPPINES

PERFORMANCE APPRAISAL SEMINAR

2009

THE BODY SHOP PHILIPPINES

EDUCATIONAL ATTAINMENT:

DENTAL LABORATORY TECHNICIAN

DE OCAMPO MEMORIAL COLLEGE

1995 - 1996 MARCH

COLLEGE GRADUATE

ROOSEVELT MEMORIAL HIGH SCHOOL

1994 - 1995

SECONDARY

AGUINALDO ELEMENTARY SCHOOL

1990 - 1991

PRIMARY

PERSONAL DETAILS:

BIRTHDATE MAY 18, 1979

GENDER FEMALE

STATUS MARRIED

HEIGHT 5'0" FEET

RELIGION ROMAN CATHOLIC

CITIZENSHIP FILIPINO

CHARACTER REFERENCES

KAREN OLIVA

RETAIL OPERATIONS MANAGER

COLLEZION APPAREL BRAND

HP#093********

AYESHA BIBI D/O MOHAMMED MOONSHEE

CUSTOMER SERVICE SENIOR SHOP SUPERVISOR

CHANGI AIRPORT TERMINAL 3

+65 97472106

WIN MON YI

OPERATIONS MANAGER

NUANCE WATSON PTE LTD

+65 98305592

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

JENNIFER ROSE M. LEI

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