Manager Customer Service
Resume:
John R. Crabtree
**** ****** *** **. *******, CA. 95355
209-***-**** / acra10@r.postjobfree.com
SUMMARY OF EXPERIENCE
Well organized, self-assured professional, with 23 years’ experience, in various management capacities and prior to management, I was a professional class A driver for 13yrs. In both positions my focus has always been about complete customer satisfaction while maintaining a safe & productive workplace. I believe that the internal-customers are as important as the external customers we service. My communication and investigation skills are strong and my leadership qualities and the ability to develop the work force as well as any management supervision are well rounded. I am very good at reducing costs both with vendors and through addressing loss prevention areas.
AREAS OF EXPERTISE
As a Transportation Manager the past 9 years; I am very knowledgeable with FMCSR, DOT and CSA requirements, while creating and maintaining all drivers DQ files & all equipment maintenance records. During this time I successfully past 3 on site DOT audits. I am currently TSA (TWIC) cleared for Ports and Airports. I have a strong working knowledge of Xata & People Net, two of the most common (TMS) systems used. My logistical system (ELS) background is with Road Net & Territory Planner. As a transportation manager I have submitted and achieved the P&L for my department.
WORK HISORY
Compliance Inc. San Francisco, CA. Transportation/ Terminal Manager = Jan. 2015 / Present .
Training all the drivers on DOT, FMCSR and CSA regulations & requirements as well as how to enter and maintain a driver’s DQ files, daily logs both paper & paperless OBC system. DVIR inspections, proper reporting of maintenance issues i.e. red tagging equipment.
Analyzed all routing and made needed changes, reducing equipment to bring in line with Budget.
Put together and maintained budget for my department using business forecast for upcoming year
Re-organized yard for better flow when filling orders, making it safer for driver to maneuver in yard.
Set-up new receiving schedule according to material orders to work off top of tanks avoiding shortages.
Darling International Inc. – Turlock/Fresno, CA. Transportation Manager = Oct. 2007 / Dec. 2014
Created & maintained DQ Files for 46 drivers, as well as making sure vehicle registrations & DVIR books were in order to become DOT Compliant. This attributed to passing marks on 3 DOT audits in 7 years.
Trained all the drivers on DOT, FMCSR and CSA regulations & requirements as well as how to enter and maintain a driver’s daily logs both paper & paperless OBC system. DVIR inspections, proper reporting of maintenance issues i.e. red tagging equipment.
Analyzed all routing and made needed changes, reducing equipment to bring in line with Budget.
Put together and maintained budget for my department using business forecast for upcoming year.
Daily Expectations were written and given to each driver that created a structured work environment.
Safety performance for the department was excellent with only one a loss time injury in 7 years.
Martin Brower Distribution – Stockton, CA. Manager of Warehouse / Transportation = April 2003 / Aug 2007
As the transportation manager with 100 drivers. I set up a ‘1 on 1’ training and mentoring program that increased safety awareness, productivity and reduced overtime & grievance issues.
Helped design, train and implement an unassisted delivery program with both McDonald’s owners & drivers.
Responsible for an 184,000 Sq. ft. warehouse operation’s .Servicing McDonalds restaurants.
Assisted in the development & implemented engineered labor standards through LMS (Syntelic) elevating warehouse accuracy to 92% from 62% through communication, raising awareness and training.
Reduced facility spending by more than $30,000.00, by reviewing vendor’s contracts and renegotiating or exploring other vendors.
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John R. Crabtree
2536 Willow Oak Ct. Modesto, CA. 95355
209-***-**** / acra10@r.postjobfree.com
Cost Plus World Market-Stockton Operations Manager = Oct 2001 / April 2003
Oversee Distribution Warehouse with 92 associates servicing 170 Cost Plus stores across the US
Working with a new budget to achieve financial goals set by the Company for 2002.
Helped reorganize the outbound process to accomplish a same day loading program.
Develop 6 Supervisors achieve maximum efficiency by creating expectations in their areas.
Working with the Loss Prevention Manager to increase safety, security and reduce shrink.
Implemented a 2nd shift at a new distribution center in West Virginia. Accomplished implementation in 4 weeks. 2 weeks ahead of schedule.
Smart & Final-Stockton (Ops Supervisor = May 1992 / June 1999) & (Operations Manager = Sept 1999 / Oct 2001)
Managing 68 warehouse, clerical and maintenance associates insuring a safe productive work environment working with and coordinating the effort of 4 supervisors to work as a team with common goals which all procedures and policies were followed by all hourly and management.
Insure that all time loads are closed and ready without delay or product shorts to customer base.
Focused on Safety, selection accuracy, damage reduction through communication and letting each associate is recognized for their individual accomplishments and efforts.
Worked with temporary staffing agency to develop new hire program to insure proper staffing with trained personnel and reduce employee turnover.
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