Customer Service Sales

FRED C. NEWHALL

** ******** *****, ******, ** ***67

(Cell) 508-***-****(Home) 508-***-**** *********@*******.***

http://www.linkedin.com/pub/fred-newhall/25/815/b7b/

Professional experienced and successful in communicating and developing opportunities in a broad range of vertical markets. Specializing in sales, appointment setting, customer service, business development, and implementing market research.

EMPLOYMENT

INDEPENDENT CONTRACTOR, Sharon, MA (Home Office)

2013-present

Contractor

Offering 17 years of B2B sales, 4 years directed Appointment Setting and Customer Service primarily in the Legal Services; Insurance, Information Technology and Business Consulting sectors.

• Providing market research in the Chromatography industry; establishing trends in specific markets, appointment setting duties for an IT Managed Services company in New York; Insurance brokerage in Massachusetts, and an SEO provider in Maryland. Fluent in Salesforce; ZOHO; and Sales Genie while using online tools to prospect.

• Conducting all regional appointment setting activities in addition to outbound telesales and averaging 75-140 “dials” a day in this pursuit.

• Responsible for appointment number increases by 112% YTD while “cleaning up” and updating contacts of over 500 records in Salesforce database of a research firm in California in two months

• Act as a Marketing Consultant to provide lead generation and business development to will help create increased sales for businesses.

RECRUITING EXPERTS, Framingham, MA (Home Office)

2010-2014

Corporate Recruiter

Perform full-cycle recruiting for national client base.

• Opened new requisitions, editing job descriptions and posting on various website.

• Utilized all social networks and available resume data bases to obtain qualified candidates.

• Contacted and screening applicants based on job description and the client’s preference.

• Scheduled interviews between candidates and Hiring Managers and coaching

candidates for interviews.

MANTHAN LEGAL (New Delhi, India) * (Home Office) Four-month contract

2012-2013

Northeast Regional Consumer Law Consultant

Promote brand name particularly to all legal services and software applications, service existing customers, and prospect and develop business with firms in the Northeast market.

• Reached targeted meeting/revenue goal first two months, exceeded by 25% in third.

• Targeted and schedule meetings through all available resources (traditional means and via. social media) daily with Managing Partners or “C”-Level decision- makers for “boutique” litigation firms.

• Maintained weekly logs and online group activities through Linked-In on LPO developments and resources in the Northeast market.

Page Two FRED NEWWHALL

DRAFT n CRAFT (New Delhi, India) **Four-month contract

2012-2012

Strategic Client Consultant

Prospect and develop business with firms in the United States market.

• Developed leads, scheduled meetings and performed telemarketing sales to generated $45000 in new business in first 2 months.

• Phone, e-mail, text, Linked In and in person, established credibility regionally of an offshore provider.

• Attended Trade shows.

• Lead online conferences in weekly strategic planning seminar.

TRISTATE GROUP, Worcester, MA

2008-2010

Inside Sales Representative

Supported outside sales force by strengthening ongoing sales relationship with existing accounts and developing new opportunities through outbound calling. Maintained and updated client database.

• Achieved between 100% and 115% of quota of $100k every month

• Generated over two hundred new accounts

• Maintained and exceeded daily call expectations of 75-100 calls a day.

• Employee of the month three consecutive months

ESQUIRE DEPOSITION SERVICES, Boston, MA 2006-2007 Sales Executive

Provided LPO services to law firms, corporate counsel and institutions. Included were solutions involving, transcription, summarization, legal research, trial support, E-Discovery, and general document scanning and management. Organized and scheduled video teleconferences for firms and served as liaison between vendors and law firms.

• Consistently increased billable services for assigned accounts achieving 15% over sales goal.

• Had significant success selling into law firms who previously used much larger deposition service firms, maximizing the use of marketing materials, cold calling and demonstrating a commitment to customer service.

• Secured major video deposition services contract with a West Coast law firm Secured major video deposition services contract with a West Coast law firm engaged in a major, multi-jurisdictional civil suit, a contract that could have been lost to a cheaper competitor.

• Convinced a busy Hartford law firm to retain our expert witness services to prepare for a major trial, through

utilizing multiple presentations and experts from other parts of the country.

EDUCATION

Master of Public Administration, SUFFOLK UNIVERSITY, Boston, 1998

B.A. in Political Science, UNIVERSITY OF MAINE, Orono, ME,1988

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