Management
Resume:
Louis Effa
acra0i@r.postjobfree.com
PROFESSIONAL SUMMARY
Offering extensive leadership experience directing, managing and overseeing all aspects of Information Technologies (IT) resources and activities, including building and maintaining IT infrastructures, managing help desks, developing and managing state of the art web based and mobile systems through their full life cycle, Data Centers and Disaster Recovery sites management. Directing future IT investments, providing leadership for capital planning and investment, implementation, performance assessment, program management and information security. Develop strategic plans for the use of IT and, initiate and advocate system enhancements and changes to support organizational initiatives.
WORK EXPERIENCE
Chief Technology Officer
Virtual Fitness Education 11/2014 – Present
Great Mills, Maryland, 20590
Duties and Responsibilities
As the Chief Technology Officer (CTO) for Virtual Fitness Education (ViFEd),
Create short and long-term Technology Plans for ViFEd which anticipate its growth and sets forth a blueprint for ongoing innovation and contributions to company profitability.
Provide strategic advice to the CEO and Senior Leadership Team and help set the long-term direction of the organization’s technical infrastructure.
Identify and implement best-in-class technology trends and platforms, maintaining high standards and keeping ViFEd competitive.
Guide ViFEd on all business decisions involving technology.
Monitor, identify and implement new technologies that will increase ViFEd’s competitive advantage.
Direct the strategic design, acquisition, management, and implementation of a state-of-the-art technology infrastructure at ViFEd.
Optimize BI, Big Data, project management and reporting capacities.
Engage in the forecasting and analytics that support ViFEd’s strategic planning processes.
Work closely with marketing and finance departments to implement technical requirements for Internet marketing and search engine optimization.
Effectively communicate the company’s technology strategy to investors, management, staff, partners, customers, and stakeholders.
Maintain and teach technology to ViFEd users.
Establish quality assurance, review and evaluation processes for all ViFEd technology.
Measure the speed at which technology is brought in and successfully utilized, to keep ViFEd continuously improving.
Build ViFEd into a world class technology organization that is aligned with its business needs.
IT Operations Manager
Department of Transportation – Maritime Administration 12/2012 – 11/2014
1200 New Jersey Ave, SE Washington, DC, 20590 Supervisor’s Name: Lisa Williams
Duties and Responsibilities
Oversees a $15 million operating and capital budget and 40 multi-tiered professional’s nationwide, supporting 1100 internal IT users and over 10M website users throughout the world. Implements state-of-the-art IT systems technology, security, enterprise architecture and E-government initiatives. Ensures compliance with all laws, executive orders and other national policies governing information management.
Lead, manage, and oversee projects, initiatives, and daily operations related to: assessing business and technology processes and functional needs for the enterprise; designing and implementing the optimal mix of system components to support the functional needs; managing the system development/enhancement lifecycle from business and systems requirements analysis through development; testing, quality assurance, post-deployment support, managing a portfolio of internal controls around business processes, systems, and data
Lead, and oversee the project management lifecycle from conception through completion that includes assessing business requirements, scoping and planning projects and initiatives, budgeting, forecasting, tracking and reporting project status, managing deliverables, and assessing customer satisfaction.
Responsible for the development of best practices and guidelines for existing or new technologies within responsible area(s).
Researches and selects vendors regarding the development of technical solutions, as needed, in conjunction with executive management.
Reports to executive management on major accomplishments, issues and concerns.
Plan and manage the unit's budget; approve expenditures or budget transfers.
Represent the agency as an expert and resource to cross-functional project and coordinating teams and report to senior management on the agency's production, activities, and efforts.
Plan, document, and manage the performance of subordinate managers and staff. Conduct talent management activities including mentoring, training, and providing technical growth opportunities.
Accomplishments
Directed upgrading IT equipment, effectively capitalizing on emerging technologies and application enhancement, including the replacement of obsolete systems with new LAN/WAN technology and migration to IPV6.
Successfully implemented video teleconferencing between headquarters and field offices. Reducing travel cost by over 60%. Extended the system to external stakeholder to facilitate better collaboration and communication.
Delivered a 10% reduction in Customer Support Services operating costs by renegotiating service contracts, reducing staffing requirements through process simplification, evaluating alternative support and maintenance providers and reducing the annual cost of providing desktop services.
Successfully modernized several agency’s legacy systems, resulting in increased productivity and reduction in operating costs by over 15% the first 3 years.
Successfully migrated the agency’s field offices to digital telephony using Voice over IP (VoIP) technologies.
Implemented Wi-Fi camera surveillance at all major field offices
Chief Information Officer
Department of Transportation – Maritime Administration 09/2010 - 12/2012
1200 New Jersey Ave SE Washington, DC, 2059
Manages, controls and directs all activities within the Information Services Division. Collaborates with all levels of the organization to ensure that information systems are appropriately designed and implemented to meet the identified business needs and that systems/applications are supported and operating effectively
Accomplishments
Planned and implemented one of the top 5 functional Disaster Recovery and Continuity of Operation (COOP) sites in the federal government. The site provides fully functional hot fail over and is tested live every quarter ensuring that 95% of the agency critical systems can be accessed in an emergency.
Increased system performance, reduced physical foot print, reduced the cost of hardware and software purchases and maintenance costs by over 30% by implementing full virtualization across data centers and Storage Area Networks.
Published the agency’s first Enterprise Architecture Standards. Established a 3-year life cycle on all hardware, replacing over 300 computers, improving productivity by 20% the first year.
Successfully implemented BYOD (Bring Your Own Device) as well as full mobile integration to all agency’s new and legacy systems.
Successfully migrated the agency’s legacy Intranet and Extranet to a secure SharePoint portal leading to increase productivity and reduction in IT support and maintenance cost by over 5% per year.
Led and oversaw the project management life cycle of several mission critical public facing applications including Marine View (MarView) system used by DOD, DHS and other agency for Maritime Awareness emergency response.
EDUCATION, CERTIFICATIONS & OTHER POSITIONS:
Bachelor Degree: Business Administration
Project Management Professional (PMP) Certification
ITIL V3
Chief Information Officer
Federal Contract Officer Technical Representative
Executive Leadership
ISO 9000
Information Systems Security Officer
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