R E S U M E Fauziah Sulaiman

August ****

Fauziah Sulaiman - Gerold

Female Singaporean

Addr: Tampines Street 33 #07-470

Block 351 Singapore 520351

Mobile Phone: 93899035

Home : ****-****

Email: acr9h7@r.postjobfree.com

OBJECTIVE : To utilize my skills and abilities which I had developed and cultivated through my years of working experiences. Innovative, versatile, creative, results driven and an effective team player.

Employment History

Dental Pte Ltd (Partime job)

July 2015

Business Development Manager

Responsible for meeting sales goals and overall quality of service

Product planning and market research

Determining marketing objectives

Understanding web-based marketing

Research and analysis

Advertising planning

Brochure design layout and design

Promotional and sales materials

Competitor benchmarking

Maintaining customer databases

Participated in clinical settings and conventions

Analyzed market evaluation and formulated monthly sales report

Managed increase in sales

Educated targeted dentist, hygienists, etc

Achievements

Successfully managed to secure Business partnership from Top players in Singapore health Companies namely Raffles Insurance and I-Exchange {Parkway }.

Interiors services Pte Ltd

(Part time job)

Human Resource Manager

Experienced manager with expertise in human relations and project management

Extensive background in staff recruitment and retention

Staff training and development

Superb written and oral communication skills

Management Coaching

Contract negotiation and compliance

Knowledge of MOM (Ministry of Manpower)

Manage set-up new hires

Prepare Welcome New Hire Welcome Pack

Prepare new hire announcement and organize induction

Group medical

Administer employee group insurance and medical

Recruitment activities

Prepare Employment contract

Attend & actively participate in staff development and attend inter department meeting.

Attend employees queries & other special projects

Organize lunch & get together activities

Maintain employees record and updating

Others

Chamberz International Pte Ltd – Integrated Techno-legal consultancy services - Singapore

( yearly contract )

Business Development

Responsible for meeting sales goals and overall quality of service.

Conduct sales and marketing calls to book meetings with potential clients.

Send follow-up marketing materials and make follow-up monthly calls to establish relationships.

Call and personally visit potential, new and existing customers to facilitate new business.

Perform client presentations articulating the value proposition of product, solution, and service offerings.

Coordinate efforts to improve the customer experience at the point of sale.

Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

Participanting in events for networking in Maritime, Construction, LTA industry to meet new potential clientele.

Any many others related to Marketing matters.

Achievements

Successfully managed to secure Business from Top players in Singapore construction/oil & gas Industry.

Overall business would reach above USD million of dollars. Velosi (Third Party Inspection & Certifcation) – Oil & Gas February 2009- December 2012 - Overseas Doha, Qatar Regional Marketing Executive/Administrative Manager Third Party Inspection – provider of 12 services eg. Lifting, Welding, Scaffolding, Management Training, Vendor Inspection, Technical recruitment and others.

Office Administrative Manager

Manage the general office including purchase of office supplies, answering incoming calls, responding to general emails and troubleshooting IT issues

Maintain electronic filing and record-keeping system using FileMaker Pro

Set up and manage file retrieval system

Compile monthy sales report for the sales team

Arranging for new staff familiarization meetings with other department.

Guiding the sales team on sales lead

Guiding sales team the correct procedure in writing emails.

Guiding the IT team the correct way to list the department in share drive

Any many others administrative procedures.

Prepare quarterly Business Activity Statements

Manage relations with clients, suppliers and contractors

Set up computer and other requirements for new employees

Order office supplies

Assist with mail outs and promotions

Business Development

Assist by identifying the options as per recommendations and providing the additional resources for the implementation of the solutions. Provide objective advice, expertise as well as specialist skills in order to create value, maximize growth as well as improve the business performance. Required to take care of the strategy, structure, management as well as operations of the organization..

Involved in developing marketing campaigns

that promote a service . The role includes planning, advertising, public relations, organizing events, product development, distribution, sponsorship and research.

liaising and networking with a range of stakeholders, e.g. customers, colleagues, suppliers ;communicating with target audiences and managing customer relationships; managing the production of marketing materials, including leaflets, posters, flyers, newsletters and e-newsletters ; writing and proofreading copy; liaising with designers and printers;

arranging for the effective distribution of marketing materials; maintaining and updating customer databases;

organizing and attending events such as conferences, seminars, receptions and exhibitions; sourcing and securing sponsorship; conducting market research such as customer questionnaires and focus groups; contributing to and developing marketing plans and strategies; managing budgets; evaluating marketing campaigns;

monitoring competitor activity.

Development of the organization by getting new clients and assessing and indulging in communication with them to achieve organizational goals.

Team-oriented management professional with strong analytical skill and should be able to quickly identify problems and successfully implement solutions.

Strategy development and operational improvement. Achievements

Successfully managed to secure 600 over major top players/clients contact within 2 years.

Generated nearly QAR20 million within 2 years sales and maximizing sales opportunities with every form of customer interaction.

As one of IMS (integrated Management team), I have achieved in making Velosi as part of Environmental friendly company. Velosi developed a paperless company and using recycled paper, as part of its ongoing drive to improve environmental efficiency across its operations. Qatar Airways – Customer Relations Department (Doha – Hub) 3rd October 2005- January 2009 – Overseas Assignment Doha, Qatar Customer Relations (Dealing with Western Countries eg USA, Europe)

Perform the duties of a customer relations include leadership, communication, interpersonal and customer service skills, as well as advanced knowledge of the practices and procedures for project management, sales, marketing and strategic planning. Also possess advanced knowledge of company's products and services. Dynamic public speakers and comfortable when interacting in both one-on-one and group settings, leading teams and liaising with different levels of management.

Administer the customer feedback in order to ensure that feedback is objectively and expeditiously investigated, analyzed and responded to secure goodwill of the customer and maintain image of QR as a customer driven organization.

To analyze collective feedback on a daily basis and recommend ways and means of overcoming service shortfalls.

Knowledge about airlines policies and procedures

Good analytical and detailed-oriented with good comprehension skills

Personal handing of VIPS, Premium Class passengers and others with issues related to QR services.

Expenditure and budget processing for CR (monthly & yearly)

Presentations on product knowledge of Customer Relations. Lufthansa German Airlines

March 1985- March 2005

Experience with increasing responsibility as Asst Sales –Marketing & Communication

/Advertising/Mileage Program/ Manager

High-caliber Communications Executive with over several years of multinational experience in public and private sectors. Provide effective communication strategies, advice, and support to Chief Executives and Board of Directors. Extremely adept in business transformation and change, including M&A, restructures, brand change, regulatory programs, and new markets. Strong performance in the development and delivery of corporate communications training programs to diverse audiences. Excellent experience in personnel training, team building and leadership. Coordinated the preparation and dissemination of information to company shareholders and internal/external stakeholders (press releases, investor relations and media relations).Facilitated the production of all core information in the preparation of briefing papers for incoming Directors. Reviewed documents for clarity and risk. Received positive feedback from Directors on quality of briefing papers.

As Asst Marketing Manager, have conceived, developed, produced, and executed advertising campaigns and promotional activities. Coordinated designs and graphics, placed advertising. Successfully developed programs within budgets and deadlines.

Assisted in developing Sales Promotions with several big organizations promoting Lufthansa Services.

Customer Service; dealt on an individual basis to help customers meet their needs. Ultimately responsible for customer satisfaction. Compilation of customer data files and process owner of VIP/Honorary card holders.

Personnel, Data Processing, Sales Administration functions. A thorough knowledge of all office procedures, Board of Directors meeting administration, sales and revenue analysis, brochure/catalog preparation, trade show/seminar/customer event coordination.

Manager of Lufthansa Miles & More flyer program. Responsible for customer needs. Lufthansa Techik Regional Office (Engineering)

Assisstant to the Regional Manager. Southeast Asia

Creates and executes development plans and revises as appropriate to meet changing needs and requirements.

Ensures technical teams are contributing to code library.

Owns the development lifecycle and is responsible for managing technical risks throughout the project.

Communicates and enforces coding standards.

Performs code reviews and mentors junior developers

Managers technical resources within budget and project schedule

Consistently delivers high-quality services to our clients. Lufthansa Cargo Regional Office

Assistant to the Regional Marketing / Communication Manager for Southeast Asia and Australia. Specializing in international marketing, with a genuine talent for being able to analyze, interpret and manipulate statistical data for marketing and communication strategies. Exposure and experience gained within two global business icons, demonstrating an ability to quickly adapt to differing marketing environments, providing thought input and pro-active solutions within performance driven roles.

Quantative and qualitative marketing analysis

Building statistical and financial models

National and international cultural understanding

Understanding marketing strategies

Market research and analysis

Product launches and branding methodologies

Corporate branding and communications

Tactical thinking

PR communications and materials

Supported the Marketing Strategic Planning Manager to design, develop and execute both internal and external marketing research programmes in support of the company's strategic marketing plan and vision.

Duties included conducting a detailed needs analysis with customers, reviewing the brand image, brainstorming ideas with planners, analyzing international trade lines and completion of product statistics.

Met with Key customers to develop a deeper understanding of just how the company was perceived in the market.

Maintained good relationships with prospective clients

Co-ordinated event programs between Lufthansa and the Expo Sponsors /attendees.

Provided assistance to employers setting up stands and promotional materials.

Quickly resolved any issues that arose before and during the exhibition.

Response for sales revenue growth for the region.

Promote GWL services and products to agents/forwarders/shippers.

Assisting Sales Manager to oversee daily sales activities of sales team to achieve revenue/services targets.

Obtain market intelligence and help sales manager formulate sales policies/strategies develop market on a need basis.

Monitor and evaluate activities and products of competitors and recommend counter measures.

Liaise closely with reservations (space control ) to ensure space allocated to agents is properly utilized Education:

Senior Cambridge Certificate. G.C.E. 0’ and A’Level (Pre University), Singapore

Bachelor of Business in Hotel/Tourism Management, Singapore/ May 1996

Master in Business Administration, Singapore/ July 1995

Senior Cambridge Certificate. G.C.E. 0’ and A’Level (Pre University), Singapore

Intensive German Language Course in Frankfurt Volksbildung Volkshochschule,1981

Intensive German Language Course in Singapore, Goethe Institute

Diploma in computer applications from Informative international, Singapore Windows 95, Windows NT, MS-DOS, MS Office

Passenger/ticketing course, Frankfurt, Germany 1981

Customer data course, Frankfurt, Germany 1982

Advance Customer data course, Frankfurt, Germany 1986

Sales consultant course, Frankfurt, Germany 1987

Advance Sales consultant course, Frankfurt, Germany 1987

Computer course, Windows 95, MS Office, SAP etc Kelsterbach, Germany 1989

Advance PowerPoint /website computer courses 2001.

Cargo sales steering course, Germany, Seeheim 2001

Customer data/Easy Sales course, Germany, Seeheim 2001

Professional Selling, The Institute of Dubai, UAE, 20 Dec, 2010

Internal Auditor course, 2010

Special Skills

outstanding organisational skills

excellent computing skills (e.g., Microsoft Word and Excel)

ability to use initiative

exceptional attention to detail

ability to ensure courteous and efficient interaction with clients

strong communication skills (both written and verbal)

professional presentation

Computer: Excel, Microsoft Word, Power Point, Communication skill Languages Spoken: English, Bahasa Malay, Indonesian, German Languages written: English, Bahasa Malay, Indonesian & Basic German Hobbies/Interest

Travel, badminton, walking, interior decoration, reading .

Contact this candidate