Customer Service Manager

JACKIE S. MCCAULEY

TEL: 301-***-****

Email:acr9fl@r.postjobfree.com

Objective

Seeking a position within your organization that will allow me to utilize my knowledge and skills acquired throughout my professional experience and to absorb new ideas in your organization.

Proven Methodology

A self-starter, possessing the qualifications and skills required to manage administrative issues and concerns in fast paced office environments of US companies’ Liberia branch offices

Key Skills & Experience

Human Resource Management and Administration

Ability to multi-task and meet strict deadlines

Supervision of Local National and Expatriate staff

Ability to take initiative

Ability to work as a team player and unsupervised

Customer Service oriented

Professional Liaison to Government Ministries

Experience in working in large, multifaceted international companies

Computer proficiency in Word, Excel, PowerPoint, Access, Publisher, Outlook

Trustworthy, self-starter, quick learner, excellent interpersonal skills

Experience in handling web base systems & SAP

Excellent IT skills and strong proficiency with office MFD equipment

Training completed in US FCPA compliance

EDUCATION

BS, Business Administration

August 2002, AME University, Monrovia, Liberia

Major: Management

Minor: Accounting

WORK EXPERIENCE

Anadarko Petroleum Company (Liberia Branch)

Office Administrator

February 2009 – Present

Act as liaison with multiple government offices and service providers relevant to Anadarko Liberia operations

Administered the procurement section by obtaining several quotes for goods and services before purchase and maintenance of quality control of goods and services

Help in the preparation of budget

Liaise with Anadarko Houston and UK to arrange services in Liberia as required

Maintained office environment and services to highest possible standard within agreed constraints

Administer the Finance section by timely submitting financial report

a.Process invoices through SAP for payment

b.Check and balance all petty cash and receipts daily

c.Reconcile Bank statement with monthly report at the end of the month

d.Monthly request for supplementary funds as appropriate

e.Developed a clear, concise and transparent accounting system of

f.Reporting

Arrangement of Transport and Accommodation for visiting staff

a. Arrangement of transportation for international staff

b. Obtain flight permits for Anadarko flights on a timely basis

c.Obtain international staff visa for other countries in a timely manner

Provide information of interest on Liberia to appropriate Anadarko Staff

a. Read the local dailies / online news

b. Attend US Embassy OSAC and US business Forums

c. Maintain contacts in government Agencies and local service providers

DynCorp International (Liberia Branch)

Security Sector Reform – Armed Forces of Liberia

Human Resources Manager / Administrator

June 2005 – January 2009

Prepare, review and monitor international and local national employee contracts

Act as liaison with multiple government offices, including Ministry of Labor, Ministry of Foreign Affair, and Bureau of Immigration to ensure company compliance with Liberian law.

Organize interviews for new staff

Request and assist with procurement of visas, airline tickets, and banking and financial information for international employees

Collect and review international staff timesheet for errors

Prepare, file, update and monitor international and local national staff documents with respect to employees’ salary adjustment, promotion, transfer and dismissal/termination actions

Monitor and update international and local national holiday and leave entitlement

Prepare weekly PowerPoint presentation to the Program Manager on all Human Resources matters

Provide information and other necessary correspondence to new employees prior to their arrival in Liberia

Prepare new hire paperwork and brief new employees on company policies and procedures

FedEx Express

Customer Service Supervisor

Nov, 2002 – June 2005

Met with customers and resolved tracing issues

Supervised customer service representatives and couriers

Located, sorted and manifested shipments and deliveries, using cosmos (FedEx design web database)

Advised customers on the requirements of goods to be shipped

Ensured correct paperwork was attached on all goods to be shipped

Executed other duties as assigned

PROFESSIONAL DEVELOPMENT

Technology skills: Microsoft Word, Excel, PowerPoint, Access, Publisher and SAP

Certification : (Dubai) Service Assurance Leadership Training Workshop (2003)

Leadership : FUMC Youth President (1993)

: AMEU Student Government Yearbook Committee Secretary (2001-02)

PERSONAL INTERESTS

Reading

Travelling

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