Customer Service Manager

Objective Statement

Recent business management graduate seeking new career by applying over fifteen years of team leadership and store management experience to the Buyer position at Ciresi and Morek’s client, a Fortune 1000 company in Kansas City.

Education

Bachelor of Science in

Business Management

Colorado State University

Global Campus

May 2013 – September 2015

Associate of Arts

Johnson County Community College

August 1992 – May 1995

Transferrable Skills

Accepting Responsibility

Adapting to Change

Analytical Thinking

Checking for Accuracy

Conceptual Thinking

Conflict Resolution

Coordination

Critical Thinking

Cultural Awareness

Developing Rapport

Empowering Others

Establishing Credibility

Goal Setting

Helping Others

Information Gathering

Initiating New Tasks

Inspiring Trust

Interpersonal Awareness

Learning Quickly

Personal Integrity

Problem Solving

Self Confidence

Social Perceptiveness

Training and Development

Writing Effectively

Work History

High School Coach

Coronado High School – Colorado Springs, CO

June 2009 – June 2013

Maximized team performance, optimized team dynamics, united diverse personalities to common goals, and inspired each team member to achieve team objectives by performing their responsibilities to the best of their ability

Analyzed the individual performance of each team member and motivated them to perform even better

Identified and developed strengths, as well as detected and improved hidden talents, of each team member

Developed individuals into team players by coaching confident attitudes and positive opinions of each other

Demonstrated an activity by breaking the fundamentals down into a sequence

Project Manager

Black Label Restoration and Cleaning – Colorado Springs, CO May 2010 – August 2010

Coordinated water and fire restoration projects from start to finish by explaining process to homeowners, determining work required, estimating project costs, hiring appropriate subcontractors, and delegating work responsibilities to technicians

Performed responsibilities requiring accurate attention to detail, such as preparing detailed estimates with itemized numerical and descriptive information

Effectively communicated project scope, schedule, and budget with customers, contractors, subcontractors, and technicians

Coordinated with other contractors to reduce conflict and complete projects on schedule

Monitored all subcontractor schedules, timelines, quality of workmanship, and completion of work

Resolved customer concerns in a timely and empathetic manner

Matthew M. Copeland

401 Elk Ridge Drive, Baldwin City, KS 66006 719-***-**** acr9f4@r.postjobfree.com For the Position of Buyer

Professional Abilities

Analytical Research

Commercial awareness

Computer Literacy

Critical Thinking

Cultural Sensitivity

Decision Making

High Standards

Leading Teams

Problem Solving

Team Player

Work Ethic

Character Traits

Adaptable

Contemplative

Cooperative

Detail Oriented

Ethical

Flexible

Good-Natured

Honest

Imaginative

Independent

Intuitive

Knowledgeable

Methodical

Objective

Open Minded

Optimistic

Perceptive

Persevering

Quality-Driven

Quietly Confident

Rational

Realistic

Reflective

Responsible

Self-Directed

Supportive

Thorough

Thoughtful

Trustworthy

Store Manager

Flooring America – Colorado Springs, CO

May 2007 – February 2010

Oversaw all aspects of retail store operations, including hiring, training, firing, and promoting employees; as well as pricing, marketing, and selling products and services

Developed and motivated a team of sales associates, ensuring all were trained in product and installation knowledge, as well as having the capability to perform their job duties

Combined product and installation expertise, business knowledge, and interpersonal skills to ensure quality services were performed and customer satisfaction was achieved

Helped design national marketing campaigns for over 500 independent Flooring America members, including local TV and radio spots, internet banner ads, direct mail, and in-store promotion material

Became proficient with RFMS, an ERP-type software program

Sales

Kief’s Audio and Video – Lawrence, KS

February 2006 – April 2007

Performed sales functions by providing personalized service, asking key questions, and making appropriate product recommendations tailored to customer needs and desires

Able to communicate and present information effectively to people from all social backgrounds

Overcame customer service issues by finding immediate solutions to their concerns

Store Manager

Classic Floors and Design Center – Olathe, KS

June 1999 – January 2006

Managed a family-owned retail floor covering store of 30+ employees, who combined to generate $20M in annual revenue

Earned promotion to manager by setting inspirational personal goals and achieving them

Acted as a product knowledge resource for other staff members

Delegated tasks and responsibilities to appropriate personnel

Matthew M. Copeland

401 Elk Ridge Drive, Baldwin City, KS 66006 719-***-**** acr9f4@r.postjobfree.com

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