Customer Service Representative

Er ica Taylor

**** *. **** **.

Los Angeles, CA *0016

Home: 323-***-****

Cell: 323-***-****

*********.**@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction andcontribute to company success.Personable and responsible a Solid teamplayer with an upbeat, positive attitude.Highly enthusiastic customer service professional with over 12years in client interface experience. Core Strengths

Strong organizational skills Inventory control familiarity seasoned in conflict resolution Telephone inquiries specialist courteous demeanor Telecommunication skills active listening skills

Opening/closing proceduresEnergetic work

attitudeInvoice processingAdaptive team playerLarge cash/check deposits expert Accomplishments

Customer Assistance

Workedwith company systems such as LiveSupport anddiligently completed all assignedtasks, workingovertime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client trackrecords. Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions andorders. Database Maintenance

Assisted in the managing of thecompany database andverified, edited and modified members'information.

Work Experience

May2006 to LKSANovember 2014 Los Angeles, CA

Customer service /Admissions RepresentativeAddressed multiple website inquiries per day, converting most into renewal customers.Excelled inexceeding daily credit card application goals.Developed highly empathetic client relationships andearned reputation for exceeding sales goals.Cross-trainedand provided back-up for other customerservice representatives when needed.Workedas a teammember performing cashier duties, productassistance and cleaning.Worked as a teammember performing cashier duties, product assistanceand cleaning.Worked under strict deadlines and responded to service requests and emergencycall- outs.Promptly responded to general inquiries frommembers, staff, and clients via mail, e-mailand fax.Guaranteed positive customer experiences and resolved all customer complaints.Accurately 2017

1993

logged all daily shipping and receiving orders.

Educational Background

South west collegeLos Angeles, CAchild developmentAssociate of Arts Hamilton HighLos Angeles, CAgeneral studiesHigh School DiplomaContinuingeducation in child development

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