Technical Support/IT Helpdesk Support

RONALD M. NALDOZA

Email Address:**************@*****.***

Permanent Address: Makati City, Philippines

Mobile Number: 091******** /091********

Objective:

To continue pursuing a career in Information Technology that will capitalize on my strong interpersonal skills in Desktop Applications, PC maintenance and Troubleshooting, Programming, Telecoms and Networking.

Background:

10+ years’ experience in IT Industry

PC Troubleshooting, Wide and Local Area Networking using different Technologies

10+ years’ experience in Costumer service

3 years experience in Computer sales

6 months experience in Telemarketing

Skills:

Strong understanding of and experience working with :

Hardware:

Servers (Active Directory, Exchange, File Server, Blackberry Server, NAS, PABX Server, Ftp, SFTP, IIS server, Webserver

Computer Assembling Troubleshooting & Repairing

Iron Port (cisco)

Switches (Cisco, H3C, Linksys, HP, Huawei, D- link, Neatgear)

Firewall(SonicWALL, Checkpoint)

Routers(Cisco, Linksys D-link, STC, Neatgear)

Hubs (3com,cnet,Linksys)

Modems

Wireless Access Point, Nano Stations

Printers (Usb, Wired, Lan, Wi-Fi)

Scanners

Cisco Phones

and other Office machines

Structured Cabling and Designing

Operating System/Environment:

Windows 2000/XP/ME/98/NT 4.0/Windows Server 2003/Windows Server 2008, Windows Vista, Windows 7, Windows 8 (8.1) Linux (Centos).

Databases:

Microsoft Access

Graphics Design:

Adobe Photoshop, Macromedia Dreamweaver, MS Paint, Adobe Elements

Programming Languages:

Visual basic

Web Browsers:

Internet Explorer, Mozilla Firefox, Google Chrome

CLOUD

Google Apps (Cloud Emails, Dual Backup)

Work Experiences:

Company: Abdullah A.M Alkhodari Sons Co.

Position: IT Support Engineer

Dates: October 2013 to Dec 2014

Scope of Work:

Escalate IT issues to the ICT Manager where necessary

Diagnose and resolve technical issues

Support and maintain Desktops, Laptops, and Printers etc.

Setting up and configuring new laptops and desktops.

Install authorized software to laptops and desktops.

Ensuring security and upgrades are applied and kept up to date on desktops and laptops.

Antivirus installation to all desktops and laptops.

Fault-finding to laptops and desktops.

Reporting faults and maintaining logs on desktops, laptops and other peripherals.

Completing internal user moves including IP telephones.

Providing network related supports to end users.

Ensure all logs for equipment and users are maintained.

Perform desk side support service per Client’s pre defined/location specific service process.

Manage workflow and service request through Helpdesk ticketing system.

Escalate IT issues to the ICT Manager where necessary

Imaging/Re Imaging end user desktop and laptop machines.

Software installation, configuration, and troubleshooting for end users.

Hardware and Software upgrades.

Performances of IT support duties as defined by the ICT Manager.

Network printer installation/configuration.

General Desktop Support/Project Coordination/Move activities.

High level of customer focus and strong customer support commitment.

Support and assist colleagues; commit to and be accountable for overall group success.

Work with other support groups and vendors to provide seamless support to KSC operation.

Monitor, analyze and address reliability and performance issues.

Analyze problems, develop creative solutions and assess risks/benefits.

Develop strategies for resolving them and preventing future occurrences.

Assess and address compliance with applicable IP Policies, Standards and Technical controls.

Continually keep abreast of and understand Client's IP policies, standards and technical controls and compliance process. Advocate and promote IP awareness and compliance.

Document supported system and application procedures and processes.

Staffing the help desk as needed.

Keep abreast of technology changes and Client's operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs.

Occasional after hours and weekend support is required.

Participate in project work as assigned.

To comply with Information security policy of the organization.

To adhere to various ISMS policies as frame by the organization.

Company: Infinit-O Outsourcing (Hong Kong Base Project, CIMIGO and CIDORESEARCH Company)Supporting Hong Kong, China, India, Vietnam, Singapore, Indonesia

Position: IT Support Engineer/System Administrator

Dates: November 2011 to September 2013

Scope of Work:

Served as point of contract for all help desk related issues.

Remotely support and operate on all CIMIGO and its Affiliates computer and network systems.

Carry out Backup operations.

Update and maintain necessary IT documents

Operate Microsoft Windows Server Applications, configures and updates necessary Active directory, DNS, DHCP records.

Operate Linux Server and Applications ( Centos, FreePBX,)

Generate relevant reports if the need arises.

Assist the IT Manager in any IT requirements and deliverables.

Operate/Install Blackberry Enterprises Server, Blackberry Enterprises Server Express.

Operate and support VOIP systems and other systems in connection with the VOIP systems.

Operates SonicWALL Firewall

Maintain /configures switches (Cisco, H3C)

Company: EXPORT AND INDUSTRY BANK

Position: Technical Support Specialist II/ NETWORK AND TELECOMMUNICATIONS SPECIALIST

Dates: June 2009 to November 2011

POSITION DESCRIPTION

POSITION TITLE : NETWORK AND TELECOMMUNICATIONS SPECIALIST

GROUP/DIVISION : INFORMATION TECHNOLOGY SECTOR – OPERATIONS AND

INFORMATION SERVICES

REPORTS TO : DIVISION HEAD - NETWORK AND TELECOMMUNICATIONS

JOB SUMMARY:

Responsible for managing the Bank’s local and wide area networks, communications and telecommunication facilities and services.

Responsible for managing the installation and maintenance of PC/Server, Printer, UPS and other hardware and software resources to include deployment, first level troubleshooting and disposal.

Responsible for the preparation of new PC units prior to delivery to users.

Responsible for responding to user requests for hardware and network troubleshooting

DUTIES AND RESPONSIBILITIES

Assists in evaluating PC and network standards appropriate for EIB computing environment.

Assists in implementing network design and layouts.

Assists in defining network ID/IP configuration of all users.

Assists in evaluating network / telecommunication products and services

Responds to and upgrades users’ requests for enhancement to network / telecommunications facilities

Assists in managing inventory, maintenance and upkeep of bankwide computer network, telecommunications equipment, PC’s, and servers to ensure optimum performance of the same.

Assists in monitoring performance of service providers.

Assists in monitoring users’ adherence to network and communications-related established policies and recommend sanctions for non-compliance.

Assists in monitoring actual expenses incurred by the department.

Assists in ensuring that the bankwide system network is protected from hacking and viruses.

Assist users requests for PC / application problem – related troubleshooting upon receipt of approved IT Service Request.

Installs applications software in the Bank.

Conducts preventive maintenance activities for the Bank’s PC units.

Reports to Networks Unit all physical movements of equipment for update of inventory control listing.

Performs other duties that may be assigned by the Division Head.

Company: RCBC SAVINGS BANK

Position: System Administration Support

Dates: March 2008 to March 2009

DUTIES AND RESPONSIBILITIES

Belongs to a team which specializes in resolving issues regarding Hardware/Support related problems i.e. PC troubleshooting, installation of hardware and software, cabling works includes layout, wiring, termination of network cable, configuration of computers within the network.

Provides technical support work through telephone and/or on-site support.

Installation/configuration of e-mails to clients.

Delved on the implementation of the Local Area Network. Connect all RCBC Saving’s banking Center and ensure all the timer remote access service.

Responsible for network administration, connectivity maintenance of servers and workstations remote troubleshooting and in-house support.

Local Area Network cabling layout using RJ45 UTP cable

Give technical support to all departments of RCBC.

Install different computer software programs as per request.

Other computer related task that maybe assigned from time to time.

Company: PC Express Plus – Alabang, Muntinlupa City, Philippines

Position: Sales Consultant Head/ Technical Support / Inventory Personnel

Dates: April 2005 to December 2007

Responsibilities:

Assist the costumer in selecting the compatible parts for their desired computers.

Endorsing the new technologies to the costumers.

Encoding the items that costumers want to purchase.

Make sure that the price of the purchased items is exact.

Help those costumers who want to upgrade their personal computers.

Making sure that the branch quota was reach.

Giving assistance to the costumer in designing their Local Area Network and Wireless LAN.

Maintaining the display to attract costumers.

Assembling, troubleshooting, and repairing computers.

Familiarize the uses and compatibility of every item.

Always updated in new technologies

Provide assistance to all costumers regarding basic hardware and software troubleshooting

Inventory stocks

Perform other tasked assigned by the Manager.

Company: Standard Chartered Bank- Iloilo City, Philippines

Position: Sales Consultant/Telemarketer

Dates: June 2004 to November 2004

Responsibilities:

Assisting costumer calls.

Endorsing the company product

Process the applicants form for credit card

Education:

Bachelor of Science in Computer Engineering

University of San Agustin – Iloilo City, Philippines

March 2004

Personal Data:

Birth Place: Miagao, Iloilo City, Philippines

Height: 5’6”

Weight: 67kgs

Sex: Male

Civil Status: Single

Religion: Roman Catholic

References are available furnished upon request.

Contact this candidate