Customer Service Manager

Charles D. Chinn

***** **** **.

Temecula, CA ***90

Phone: 951-***-****

acr963@r.postjobfree.com

Summary

Experience in planning, organizing, directing, controlling, and coordinating gaming operations in a casino. Also Experienced in driving a truck or van with a capacity under 26,000 GVW, primarily to deliver and pick up merchandise and to deliver packages within a specified area.

Job Objective

To obtain employment where my customer service and skills can be used.

Experience

Gaming Manager

04/2011 - 12/2013 Pauite Palace Casino 2742 N. Sierra Highway, Bishop, CA

Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. Explain and interpret house rules, such as game rules or betting limits. Track supplies of money to tables and perform any required paperwork. Resolve customer complaints regarding problems such as payout errors. Market or promote the casino to bring in business. Prepare work schedules and station arrangements and keep attendance records. Set and maintain a bank and table limit for each game. Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary. Train new workers or evaluate their performance. Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Assistant Shift Manager

07/1997 - 07/2010 Pechanga Resort & Casino 45000 Pechanga Pkwy, Temecula, CA

Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating. Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor. Explain and interpret house rules, such as game rules or betting limits. Track supplies of money to tables and perform any required paperwork. Resolve customer complaints regarding problems such as payout errors. Market or promote the casino to bring in business. Prepare work schedules and station arrangements and keep attendance records. Set and maintain a bank and table limit for each game. Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games. Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary. Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy. Train new workers or evaluate their performance. Interview and hire workers. Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Education

Issuing Institution Location Qualification Course of Study

Long Beach City College Long Beach, CA 1 Year at College or a Technical or Vocational School Criminal Law

References Available on Request

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