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Customer Service Manager

Location:
DeKalb, IL
Posted:
October 31, 2015

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Resume:

Jon Isham *** Devonshire Drive DeKalb,IL ***** 815-***-****

Email: acr94n@r.postjobfree.com

Objective: To obtain a position where I am able to utilize a variety of skills, work ethic, strategic thinking and leadership abilities that I have acquired during my professional career.

Experience:

The Agency Staffing ( CST Storage ) 5/11/15- current

1 Assemble mechanical components of XL Unloaders using prints working independently

2 Modifying base components as needed to meet print specifications

3 The ability to lift 50 lbs.

4 Read blue prints

DSI – Pallet Repair 3/2/15 – 5/8/15

1 Repair and inspect broken pallets from 3M warehouse.

2 Load trucks after pallets have repaired and marked as such

3 The ability to lift 50 lbs. or more

R.R.Donnelley – Kitting Group Leader 01/30/2012 – 5/16/14

1 Oversee general workflow of area and specific performance by associates

2 Distribute work to associates, monitor and expedite as needed

3 Ensure all associates understand and follow documented procedures

4 Conduct quality checks to ensure accuracy and timeliness of associate performance

5 Responsible for meeting quality and production requirements of assigned area

6 Work on any special projects for Production requirements of assigned area

7 Maintain work area so it’s clean, efficient and safe

Spherion - Lab Technician (Monsanto)-(09/21/11 – 01/25/12)

1 Prep and operate automated gel machine

2 Prep and operate automated planting machine

3 Perform quality checks on soil, room temperatures

4 Perform adjustments to machines as needed

Charter Fitness- Front Desk help (12/23/10 – 12/1/11)

1Check members into facility

2Clean machines per daily cleaning log

3Re-Rack weights when needed

4Wash and dry used towels hourly

5Answer phones

DeKalb School District 428-Sub Custodian (2/2/10 – 6/1/11)

1Cafeteria preparation and cleanup for breakfast and lunch

2Special events preparation – (Meetings, Sporting events, etc.)

3Able to lift up to 75 pounds without assistance

4Ensure a safe and clean environment at all times

NIU Convocation Center – Operations & Event Staff (9/16/09 – 12/30/11)

1Set and Build stages for concerts and special events

2Spot light operator

3Load in and load out for concerts and special events

4Stagehands for lighting,sound crew and entertainers

5Set and re-set operations for Basketball games, Wrestling meets and Volleyball games

6Event Staff Security

Kohl’s Department Store – Associate (10/28/09 – 8/24/10)

1Logistics, Inventory management, Replenishment

2Customer service, Merchandising

3Price changes, Ad Sets

Business Owner (October 2006 to December2008)

Coastal Vacations DeKalb, IL (An Endorsed business by the DeKalb Chamber of Commerce from 2006 - 2008)

Responsibilities Includes:

1Promotions in National and local Markets with efforts to generate new clients

2Contacted new and interested clients daily as follow up to vested interest in product or service to build relationship with client for long term repeat business

3Used Lead generation and Marketing system as well as SEO(Search Engine Optimization) to produce quality leads

Driv-Lok, Inc (1981-2006)

Regional Sales Account Manager (2001-2006) Responsibilities included:

1 Extensive experience in customer relations with OEM’s (Original Equipment Manufacturer)

2Proficient in dealing with Sales Projections, Departmental Budgets, Cost Control Systems, Standardized department procedures designed for bottom line profits.

3Developed and implemented procedures per ISO9000 guidelines

4Ensured companies short and long term strategic goals were met

5Conducted yearly evaluations and department training for quality customer service

6Ensured department scheduling met customer needs

7Sent samples to new and existing customers at its earliest stages of project to ensure engineered specifications were met with deadline and end product in mind.

8Ensured competitive pricing on all product lines

9Interviewed and recommended all new hires for department

Department Manager (1992-2001)

Included Departments: Shipping, Receiving, Plating, Sorting, Packaging, Cycle Counting

Responsibilities Included:

1Maintained daily operations in a fast paced environment while supervising a staff of 27 people daily.

2Conducted yearly evaluations and department training

3Ensured all time constraints were met on product delivery

4Oversaw Billing and Invoice process and responsible for accuracy of billing process

5Oversaw the ASN(Advanced Shipping Notice) process each day

6Prioritized production schedules to meet or exceed customers’ expectations

Education:

1 Kaneland High School 1981 Maple Park, IL

2 Kishwaukee College – Numerous Technical and Personal Development courses

Key Skills and Strengths:

1Proficient in Microsoft Office

2 Effectively communicates with internal and external customers at all levels

3Problem solving that resolves in-depth queries in a methodical manner

4Trains and develops others for success

5Proficient planning and organizational skills

6Managing priorities in fast paced environment

7Change Management

Community Involvement:

1 DeKalb County Industrial Management Club for 14 years and served as President and Vice President.

2Involved in community fundraising events of local charities and organizations

3 DeKalb Chamber of Commerce member since 2006

4 DeKalb Park District coaching in various sports

5 Hope Haven Shelter, Hospice

6Member of the Knights of Columbus



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