Dell Bellard

***** ******** ****, ******* ** ****3

acr93z@r.postjobfree.com phone281-***-****

WORK EXPERIENCE

Loan Processor

Sutherland Global Services-Freedom Mortgage January 8, 2015-June 12, 2015

Primary client contact. Provided borrower with daily loan status updated and obtain necessary document to ensure fast and accurate loan closing. Uploaded document received from borrower to system for underwriter review. Processed VA as well as FHA loans, Complied with all federal, state as well as company policies, procedures and regulations.

QUALITY CONTROL ANALYST-

CAPITAL ONE BANK - December 2012 to January 2,2015

Record and maintain spreadsheets to accurately track workload, productivity, and time management, needed for reporting to site managers. Responsible for analyzing each case to ensure the accuracy of the information produced and being sent to the customers based on the claim submitted. Required to handle private and sensitive information including social security numbers, bank account information, account balances, credit information. Work closely with management to ensure that all correspondence that is being sent to customers is accurate and Reg. E compliant. Work closely with colleagues to improve the security of Capital One customers through reviews of customer's correspondence and identify any trends or patterns.

SR. PERSONAL FINANCIAL REPRESENTATIVE

CHASE BANK - June 2009 to October 2010

Worked closely with company executives to identify new business opportunities and routinely participated in the sales process. Provided operational support for high-volume financial institution Complied with federal state and company policies, procedures and regulations. Accessed computerized financial information to answer questions related to specific accounts. Communicated with customers, employees and other individuals to answer questions and explain information. Reviewed files, records and other documents to obtain information and respond to requests.

SR. PERSONAL FINANCIAL REPRESENTATIVE

WASHINGTON MUTUAL BANK - July 2001 to May 2009

Provided customer service for an average of 60 calls per day, answering customer inquiries solving problems, and providing new product information. Assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

RECEPTIONIST

VOLT SERVICES - Houston, TX - February 1999 to July 2001

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

OFFICE MANAGER

Independent Vendors - April 1999 to April 2000

Managed team of 5 of professionals. Oversaw inventory and office supply purchases. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Processed accounts receivable and accounts payable. Assisted in all areas of administrative work including data entry, receptionist duties

ADMINISTRATIVE ASSISTANTS

SHELL OIL COMPANY - May 1998 to April 1999

Oversaw inventory and office supply purchases. Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Scheduled and confirmed appointments for management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

EDUCATION

Lonestar College 2014-2015

Booker T Washington Senior High 1993

Business Information Processing

ADDITIONAL INFORMATION

Summary of Skills

• Top-rated sales performance • Master aggressive sales techniques

• Data Entry • Filing and typing

• Shipping/ receiving • Ten key

• Notary services • Appointment setting

• paying and receiving services • Safe deposit setup/surrender

• Customer issues • Sold and processed routine deposit

accounts and related bank services

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