Customer Service Sales
Resume:
Jan Collins
acr91a@r.postjobfree.com
Claims & Investigations Work Experience
Private Investigator / Certified Process Server, Freelance, 2014 - present S.I.U., Surveillance, Recorded Statements, Product Liability, Site Inspections, Reports
Admissions Advisor, Master’s Investigative Training Academy, PT 2014-2015 Sales, Inbound and Outbound Sales, 10-20 Calls Per Hour, Follow ups, Counseling, Scheduling, Financial Solutions, Testing, Customer Service, Referral Services, Academic Success Plans. Sales Quota Goals of 80-92%.
SIU/Claims Manager, Roman & Associates, PT 2013-2015 Recorded Statements, Site Inspections, Scene Diagrams, Reporting, Interviews & Statements for Liability & Workers Compensation Cases, Case Management, Assessment, Background Investigations, Surveillance, Negligence Investigations, Product Liability, Auto Liability & Case Client Management. Clients include: New York State Insurance Fund, Am-Trust North, & CNA.
Marketing, Masters Claims Agency, PT 2010-2013
Vendor Management of Private Clients, Attending Seminars & Workers Compensation Conferences, Client Updates, Creating Marketing Strategies, Sales of 90% of new business. Subcontract Management, Presentations, Support Training.
Marketing Representative, V.A.G. Research, PT 2004-2010 Sales, Call Center Environment, Client Contact, Updates, Locates, Client Relations, Customer Care, Invoicing, Management of Employees.
Additional & Prior Professional Experience
EHR - Electronic Health Record, Self-Employed, 2013 - 2015 Government Compliance, confidentiality & HIPAA Law for Mental Health Group. Created and maintained digital records of all client charts. Automation and streamline physician work flow.
Interiorscape & Plant Design, Sanctuary Golf Club & Liniger home, Denver, CO High level security clearance required for access to Liniger’s home as interior/exterior Plant Design & Maintenance. Sanctuary Golf Club interior/exterior/event plant design.
Interiorscape, Design & Broker, Self-Employed, ‘Jan’s Garden’, 2001-2008 Cultivated & maintained all client interaction, licensing, industry compliance records, inbound/outbound merchandise, trucking arrangements, A/R & A/P. Broker, retail, wholesale, weddings, funerals. Provided orchids and plant material for all occasions. Commercial & private custom floral arrangements, including a magazine feature.
Office Manager, Cobia Nurseries, Inc., 2001-2003 Primary point of contact for all client contracts. Performed all admin & HR functions. Accounting
(A/R and A/P), banking, payroll, and product inventory. Developed and maintained delivery schedules; directed and dispatched crews, coordinated receiving of all inbound product & outbound deliveries as well as trucking arrangements. Maintained owner calendar & appointments.
Manager & Ballroom Dance Instructor, Self-Employed & Dance Orlando Club, Orlando, Florida, 2004-2012
On/Off site Ballroom Dance Instructor to adult & high school students. Implemented successful programs at various Country Clubs in Central Florida, coordinated with club staff offering activity, variety, resulting in increased revenues. Provided direct support to D.O. proprietor with all authority, responsibility for: facility, indirectly/directly support to all employees, students & instructors, constant communication regarding schedules, calendars, advertising, marketing & fees, scheduled, advertised, executed daily, weekly, monthly classes & special events. Reviewed
& approved staff/instructor requests. Maintained Outlook calendars contacts, executed, maintained contracts & agreements. Scheduled meetings, noted action items, appropriate follow up. Organized and facilitated monthly team meetings. Responsible for all food & beverage purchasing, receiving and inventory, created menus as well as tended bar & food preparation for weekly, monthly and annual events
Bank Teller, First Union National Bank, 1998-2001
Aerobic & Water Exercise Instructor / Personal Trainer / Child Swim Instructor, YMCA, 1991-2001
CSA, USAir, Dulles International Airport
Customer Service: Ticketing, Gate Operations & Lost Baggage Education:
Masters Investigative Training Academy, Private Investigator Certification 210 (hrs.) 2014-2015 Florida International University, Bachelor of Science in Hospitality Management, 1984 Licensing, Certifications, & Achievements
Florida 5-20 All Lines Adjusting License, Florida CC License Private Investigator, Certified Process Server, SIU Certification, Claims & Field Investigations Certification, Notary Public, Certified SCW & Red Cross Instructor.
Owner of Transitional Housing (for women), Treasurer for Windermere/Dr. Phillips Women's Political Network, Educator/Awareness Counselor to first time mothers (program affiliated with the Counsel for Child Abuse), Assigned with mgt. of over 2000 documents & exhibits
(Trademark, Intellectual Property) for Federal Jury Trial, Honored Member of Women in Small Business by O.C. Mayor Richard Crotty, Excellence Awards (4 years) - First Union Bank. Reference available upon request
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