Customer Service Manager

LAWRENCE M. VALDIVIA

**** ******** - *** ******, ** 88012 815 – 909 – 7375 ********@*****.***

PROFILE SUMMARY

A Hospitality Professional ready to re-enter the Customer Service industry with years of excellent experience, primed to bring all this quality training to bear on my next career opportunity. Confident and poised in all interactions with individuals and groups at all levels. Key Proficiciences include:

*Guest Satisfaction *Public Relations *Excellent Multitasking Skills

EXPERIENCE HIGHLIGHTS

- Excellent problem solving skills, ensuring minimal upper management and Home

Office involvement

- Worked as Account Manager overseeing over 75 employees

- Highly experienced in coordinating with Management, Home Office, and Sales

- Excellent communication, interpersonal, and negotiation skills

- Customer Service Database experience

- Frequently worked under high stress, consistently maintaining exceptional pro-

fessionalism and Property's professional image

- Required to maintain excellent rapport with community and local organizations

ACCOMPLISHMENTS

Trained and completed Holiday Inns, Hampton Inns, Days Inn, Fairfield Inns, Marriotts, Comfort Inns Customer Service Training Programs

Received written commendation from former Governor of New Mexico Bruce King

for Superior Hospitality and Customer Service

Completed Marriott's 1 month long General Manager Training Program

PERTINENT EMPLOYMENT HISTORY

PROPERTY MANAGER - Kay Kay Realty - Silver City / Las Cruces NM - 08/05 to 08/10

GENERAL MANAGER - Comfort Inn / Super 8 - Silver City, NM - 04/02 to 09/03

GENERAL MANAGER - Days Inn - Los Lunas, NM - 01/01 to 10/01

ACCOUNT MANAGER - Kelly Services - Las Cruces, NM - 01/99 to 08/2000

GENERAL MANAGER - Fairfield Inn by Marriott - Las Cruces, NM - 06/96 to 08/98

FRONT OFFICE MANAGER - Hampton Inn - Las Cruces, NM - 08/95 to 06/96

FRONT OFFICE SUPERVISOR - The Hilton Inn - Las Cruces, NM - 10/86 to 05/94

EDUCATION

Received Associates Degree in Hospitality and Tourism Studies at New Mexico State University / Las Cruces, New Mexico / Graduated May 1995 – Emphasis on Business

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