Customer Service Manager
Resume:
To Whom It May Concern:
I am seeking a rewarding and challenging position where I can best utilize my acquired knowledge and demonstrated skills. I’m interested in a part time position. My resume is enclosed for your review and consideration. It will provide specific details relative to my overall background and qualifications.
I am a seasoned leader with over 20 years of diversified experience in both for profit and non-profit medical and health business sectors. My skills are readily adaptable into other industries encompassing the following: supervisory management, administrative performance, provider relations; analysis-quality assurance, client relations management and staff management. My strongest demonstrated personal abilities include Customer Service and the ability to stay calm when everything around me is a flaky.
I have a successful track record in Managing, directing Customer Service departments and HR.
I am confident that my personal attributes and skills acquired through the variety of my professional experience will allow me to contribute positively to your organization.
I would appreciate the opportunity to discuss the current or projected needs your organization may have for someone of my background. Please feel free to call or write to set up an interview at your earliest convenience.
Thank you for considering me for this position.
Sincerely,
Noris Castillo
Enclosure (4)
89-24 219th Street, Queens Village, NY 11427 917-***-**** *****@*****.***
Noris Castillo
Objective
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Maintain and encourage efficient and positive communication with team members in order to foster a pleasant environment.
Experience
Sept.2013-Dec.2014
Practice Manager
NYU Langone Cardiovascular Associates
Bayside, NY
May 2011- August 2013
Practice Manager
2000 – May 2011
NSLIJ Cardiovascular Medical Group
Cardiovascular Associates of New York, PC
Bayside, NY
Bayside, NY
Practice Manager
Primary responsibilities include facilitating flow of information to all office coordinators; maintaining personnel files for all employees, also assuring compliance with State and Federal regulations. Perform tasks which support the overall mission, operation and efficiency of CVA, while demonstrating knowledge of and compliance with HIPAA Regulations and content of Employee handbook.
Process all facets of Human Resources
Maintain electronic records for all employees and physicians.
Send all necessary paperwork to newly hired employees. Make sure all paperwork is in order for the records.
Contact employee when probation period ends.
Fill out and send benefits applications to the various benefit companies (medical, dental, vision, disability plans.
Make the changes when necessary i.e.: name changes, adding, termination of an employee, etc.
Follow up with benefit companies to make sure they receive the paperwork.
Maintain daily attendance, staff vacation, sick and personal time.
Enter each sick, vacation, and personal time into payroll system, each payroll cycle.
Enroll employees in 401K retirement plan via website.
Payroll
Enter all employees’ personal information in the database.
Enter code in time clock for all new employees.
Gather all the information required to process the payroll, such as missing punches. Call each office and investigate why they are missing punches, why overtime, etc.
Enter vacations, sick, conference, and comp – time.
Process information such as salary increase, 401K, and any other request from the employees.
Upload information to ADP payroll system.
Review and approve health benefit issues.
Oversee all offices and supervise staff:
Problem solving
Conduct annual evaluations and promote good employee relations
Maintain a good and healthy working environment
Develop and implement any new policies
Daily collaboration with Clinical Coordinator/ monthly Coordinator meetings
Site visits as necessary.
1998 - 1999
Sutton Place Physical Therapy
New York, NY
Practice Manager
Supervised medical and clerical staff
Office and medical supply requisition
Accounts receivable / billing (3rd party)
Proofread correspondence and received mail
Scheduled surgery arranged hospitalization and medical testing
Heavy pharmacy contact regarding prescriptions
Overseeing all phases of billing
Heavy phone and patient contact with liaison with physicians
Organized and conducted staff assemblies
1988 - 1998
Gramercy Park Sports Medicine
New York, NY
Practice Manager
Manager of a large Orthopedic Surgeon office
Coordinated surgical schedules
Supervised medical and clerical staff
1985 - 1988
Betances Health Center
New York, NY
Administrative Supervisor
Assist physician
Oversee clerical staff
Managed medical and clerical schedule
Supply requisitions
Heavy typing, phone and personal contact
1969 - 1986
Sidney Hillman Health Center
New York, NY
Assistant Supervisor, Medical Social Service Department
Assist with management, administration, and coordination of Health Center
Heavy telephone and personal contact with clients
Extensive liaison with physicians and insurance company personnel
Duties encompassed verification and completion of all insurance coverage and claims
Arranged hospitalization and medical tests
Followed up on pharmacy requests and physicians regarding prescriptions or patients care
General office duties – ordering supplies, typing correspondences, collections
Education
1975 – 1977
New York, NY
Associate in applied Business Mgmt-Office technology/Medical- NY Technical
1968 -1969 Mandl Medical School
Laboratory Technician Program
1965 – 1968
HS Diploma, Louis De Brandeis High School, New York
Skills
Ability to manage and oversee day to day functions
Responsible for daily administrative operations including, developing and overseeing staff, supervising and coordinating work flow and reassigning overflow work as needed
Conduct performance evaluations, administer counseling, and discipline staff
Communicate efficiently with all physicians, staff, vendors, regulatory agency representatives and patients.
Possess strong written, verbal and interpersonal skills
Microsoft Words, Microsoft Excel, TCMS, Epic, Attendance Enterprise
Fluent Spanish
References
References are available on request.
Contact this candidate