Management Manager

David R. Pidgeon

Xenia, OH ***** 937-***-**** acr8u7@r.postjobfree.com http://www.linkedin.com/in/davidpidgeon

Information Technology Specialist

Configuration Analyst Asset Manager Systems Development and Architecture

Accomplished IT professional, with experience managing computing needs of clients. Creative and resourceful at designing strategic support and managing overall logistics processes in support of corporate asset management objectives, including source selection, implementation, and configuration. Adept at establishing computing infrastructure by researching, identifying, and evaluating innovative solutions that meet business needs. Focused on client management and delivery of service level agreements. Experienced in creation/execution of QA and testing processes, test strategies and defect tracking systems. Exceptional communication and interpersonal skills.

Professional Experience

ANTHEM, INC. – Mason, OH 2012-2015

Fortune 50 health benefits company and independent licensee of the Blue Cross and Blue Shield Association.

IT QC Analyst, Enterprise Business Services

Performed software testing for enrollment and billing, benefits, and claims processing applications related to government-mandated ICD-10 medical coding changes, and the Public Health Insurance Exchanges, utilizing the IBM Rational Suite tools. Specified both the functional and non-functional requirements of a system and acted as a liaison between Anthem’s internal business partners and IT.

Analyzed and elicited the business needs of, and served as liaison between business units, technical and development teams. Defined functional, usability, reliability, performance and support requirements of a system documenting stakeholder needs.

Created and executed system integration and user acceptance test cases, ensuring testing effectively validated system, resulting in fulfillment of all functional and non-functional requirements.

Assisted in translating business requirements into technical requirements.

Ensured design met performance, usability, reliability and scalability requirements including functional requirements for Enrollment and Billing systems, as well as various systems migrations.

Delivered support during the integration, acceptance testing, and end-to-end implementation, aiding on continual progression of project.

XEROX BUSINESS SERVICES – Miamisburg, OH 2006-2010

Global leader in business process, outsourcing, and information technology services for Fortune 500 companies.

Systems Development Specialist, Asset Management - Global Services Delivery

Customer-facing position that provided global strategic life cycle management and technical support for MeadWestvaco, a $200 million 5-year outsourcing services contract. Incorporated research and trends into the maintenance of a complete portfolio for the desktop computer environment, including the procurement and management of 25,000 assets.

Served as Project Manager for source selection of vendors by researching, analyzing, and evaluating technical strategies and implementing enhancements to operations regarding Asset Life Cycle planning.

Identified the requirements for funds, manpower, materials, and services needed for reconciliation of print devices and correlated those requirements with project milestones ensuring appropriate support was provided at the right time and place. Reconciled 2,000 network print devices resulting in 99% CI and DNS accuracy.

Conducted regular CMDB Configuration Management Audit/Change process, verifying hardware and software Configuration Item (CI) accuracy against physical configurations in the CMDB, which reduced recurring incidents and increased CI accuracy. Confirmed the adequacy of data for use in functional and physical configuration audits. Analyzed the impacts of the configuration management change process on lifecycle sustainment.

Established and maintained relationships with other assets, software, business service, components and/or users of the CI’s ensuring CI attributes and dependencies were documented in the CMDB, to ensure that they remained manageable and traceable throughout their life cycle.

Analyzed and prepared equipment disposal/decommission reports from Field Services for updates in Peregrine Asset Center, ensuring hardware is disposed of appropriately.

Managed SAP acquisition system for fulfillment of hardware needs, which created a sustainable business process, meeting or exceeding contracted service level agreements

Established IT capital investment and life cycle strategies for the client resulting in 24% reduction in capital spending on hardware and software.

Realized a $1 million cost saving for the client by researching and procuring IT enhancements, upgrades and service repairs extending the life of existing assets.

Provided strategic guidance on a $5 million global initiative to selecting and transitioning hardware vendors, resulting in improved productivity and reduced operating costs.

MEADWESTVACO CORPORATION – Dayton, OH 2002-2006

Global leader in packaging solutions for personal care, healthcare, food, beverage, home& garden markets.

Client Systems Technologist, Asset Portfolio Management, Technical Services

Developed a life cycle and asset management program for a $26 million portfolio of 20,000 assets, including laptops, desktops, printers, wireless devices, and peripherals for 25,000 global users. Collaborated with clients and internal and external resources gathering technical requirements and selecting options that fulfilled business needs. Managed a $3.5 million operating budget and participated in defining and maintaining computing infrastructure, including operating systems, networking, and enterprise software standards. Evaluated global corporate standardized computing infrastructure that streamlined delivery processes. Experienced in troubleshooting WAN/LAN Networks, TCP/IP, VPN and firewalls.

Sourced, configured, tested, implemented, supported, documented, deployed, maintained, protected, allocated, maintained spares, and disposed of and updated enterprise CMDB for IT hardware for 25,000 users, resulting in a highly cost- effective, and standardized computing environment.

Administered, and enhanced purchasing policies, applying ITIL standard processes and procedures for effective procurement of hardware and software products.

Devised strategy and executed migration of hardware from Lexmark to HP for enterprise print devices; maintained and distributed printer software packages to servers.

Collaborated in an interdisciplinary team maintaining large-scale IBM operating systems and subsystems. Identified network outages, resolved issues supporting 20,000 end users. Maintained 99% uptime of critical batch processing systems. Analyzed system abnormalities and provided corrective action on hardware and software issues that resulted in 97% systems uptime/availability.

NATIONAL MUSEUM OF THE UNITED STATES AIR FORCE – Dayton, OH 2010-Current

Collects, researches, conserves, interprets and presents the Air Force's history, heritage and traditions.

Exhibit/Gallery Monitor

Act as representative for the Air Force's history and traditions, as well as today's mission to fly, fight and win. Host museum visitors inside the aircraft galleries and provide artifact/general museum information and surveillance and safety for museum visitors.

Education

Bachelor of Science in Management Information Systems and Management,

WRIGHT STATE UNIVERSITY, Dayton.

Defense Acquisition Academy and Defense Acquisition University,

SINCLAIR COMMUNITY COLLEGE, Dayton, OH.

Computer Proficiency

Hardware: IBM, HP and DELL. Programs/OS: Windows XP Pro and 7; IBM Rational Quality Manager, ClearCase and /ClearQuest; MS Outlook; SharePoint; Tivoli; SAP; Peregrine Service Center and Peregrine Asset Center.

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