IT Manager

GE OFF R I NELLA

Portland, OR *****

Cell: 503-***-****

acr8rg@r.postjobfree.com

IT MANAGER

Strategically focused Information Technology Manager with over 17 years of experience planning and d elivering high quality systems and services aligned with organizational objectives. Deeply involved in b usiness strategy, quality initiatives, and alignment of activities that drive growth, improve p erformance, and increase productivity. Extremely capable in leading teams and leveraging t echnology to plan and execute large projects.

● Demonstrated ability to train, mentor and provide coaching for employee development.

● An established record as a leader and business partner who collaborates with other executives t o use technology in order to transform and simplify business processes.

● Significant experience in contract management and negotiations.

● Unquestionable integrity that wins the confidence and trust of colleagues along with the r espect of the broader business community.

● Achieved E agle Scout, Boy Scouting’s highest award. CORE STRENGTHS

● Reduce Operating Expenses

● Build complete business solutions

● Increase Productivity

● Technology planning and direction

● Envision new products and services

● IT Policy and procedure formulation

● Client/User Relations

● Resolve long standing issues

● Expand Client/User Relationships

● Contract Negotiations/Management

● Talent Management/Development

● Business continuity and data recovery

● Cross Functional team leadership

● Project and Program Management

WORK EXPERIENCE

Schwabe, Williamson, & Wyatt - P ortland, OR (2001 to Present) IT Manager: User Services and Applications (2010-Present) Exchange Email/Active Directory Administrator ( 2005-2010) Blackberry Administrator ( 2003-2005)

PC Technician ( 2002-2003)

Phone Technician ( 2001-2002)

Ongoing promotions through a series of positions with increasing responsibilities to current role as IT Manager. Directs the overall procurement, configuration, and maintenance of the end user hardware systems, applications, and smartphone devices. Manages day-to-day operations for the User Services Department. Hires, trains, supervises and evaluates a staff of six. Plan, direct, supervise and evaluate User Support Team's workflow processes, ensuring highest levels of customer service, accuracy and time compliance. Coaches the IT staff to consistently achieve a service oriented, people-focused standard with effective communication. Conducts weekly staff meetings and coordinates the training of end users. Initiates and manages systems to monitor the effective delivery of services and proactively upgrades processes to deliver a constantly improving user experience. Evaluates new application technology and recommends promising developments which offer compelling return on investment. Has earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.

ACCOMPLISHMENTS:

● Planned, developed and implemented an upskilling and training program plan. The ongoing program involved petitioning the firm to approve hiring a full time trainer and guiding the planning of the program in accordance with the Flaherty/LTC4 standards. P roject resulted in becoming the first law firm in the world to issue technology skills certifications.

● Initiated and oversaw the replacement and upgrade of Attorney Time Entry System. The estimated ROI of the new system suggests a n annual increase of $2,000,000 in attorney billing.

● Spearheaded the Committee to select a replacement Intellectual Property Docketing Vendor and System. N egotiated more than $90,000 savings f or purchase and implementation.

● Directed the design and oversight of client PC upgrades from various Operating Systems ranging from Windows NT4 to Windows 7. Provided 2nd and 3rd tier support during rollouts and reduced stress levels in the company by adopting a cooperative and positive approach.

● Guided the selection and implementation of PDF editing software. Negotiated a 30% savings in the licensing costs. R esulting in $117,000 total savings to the firm.

● Planned and implemented Schwabe's first Disaster Recovery plan for email and implemented an email continuity plan for zero downtime.

Rentrak Corporation - Portland, OR (1998-2000)

Systems Administrator ( 2000-2001)

Part Time PC Technician ( 1998-2000)

Earned promotion after college graduation. Built and maintained hardware and computer peripherals for 160 clients. Managed s oftware updates, and resolved hardware and software problems. Supported and maintained user account information including rights, security and systems groups. Answered Help Desk phone t o resolve questions and provided excellent customer service to clients. ACCOMPLISHMENTS:

● Led design, implementation and follow up support of organization wide Windows 95 to Windows 2000 migration. Directed the work of two staff members and ensured the project's success.

● Researched, designed, implemented and tested company’s first 802.11b Wireless Network. Enabled staff to carry laptops between offices and work collaboratively. EDUCATION

● Associate of Applied Science, Electronics Engineering Technology, 2000 - ITT Technical Institute - Portland, OR

● Completed Course: PMP520-Essential Project Management (PMP), Nov 2012 - Quickstart Intelligence - Portland, OR

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