DENISE COCKERHAM

202-***-**** Washington, DC acr8ka@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Administrative Professional with a BS in Business Management and over 10 years of Administrative

Support and Human Resources experience.

Microsoft Office 2007/2010: Word, Time Labor Management System (TLMS)

PowerPoint, Excel Ceridian Payroll System, E-verifier security

Defense Civilian Personnel Data System system

(DCPDS)

WORK EXPERIENCE

Rollingcrest Commons, Hyattsville, MD 02/2015 Present

Computer Instructor (Volunteer)

Teach senior citizens Microsoft applications, internet use and email by assessing needs, designing

curriculum and executing lesson plans to ensure success.

Travel between 5 senior citizen centers and continuously track student progress.

Administer oral and written exams to evaluate student progress and areas of improvement.

Manage classroom settings by assessing learning behaviors and promoting safe and ethical learning

environments.

Walter Reed Army Medical Center, Washington, DC 10/2001 10/2011

Human Resources Assistant

Organized 20-30 new employee onboarding and off boarding transitions per month in Official

Personnel Folders (OPF) for archiving.

Updated and managed 300-400 employee payroll documents through Ceridian payroll system and

managed records with the Defense Civilian Personnel Data System (DCPDS).

Managed accurate employee profiles by enrolling new employees in E-Verifier security systems to

confirm residency, citizenship and benefit plans.

Trained upper managers and time keepers as the Subject Matter Expert on Ceridian payroll system to

ensure proper submission and recording of time and attended work days.

Investigated and resolved policy violations, complaints and complex payroll issues concerning pay,

leave and allotted work hours.

Completed, processed and coordinated travel requests, scheduled travel orders and claim vouchers for

management teams on a monthly basis.

ADDITIONAL EXPERIENCE

Walter Reed Army Medical Center, Washington, DC

Accounting Technician

Organized payroll projects by loading Ceridian payroll software, assigning new time clock locations

and investigating and resolving payroll transmission malfunctions.

Assisted and processed beneficiary, tax and 401K forms, payroll checks and leave and earning

statements (LES) for over 600 employees.

Reviewed and entered manual time sheets into the Time Labor Management System (TLMS) while

ensuring night differential, overtime, irregular hours and shift pay accuracy.

Updated master payroll reports by reconciling entitlements, appropriate pay and resolving leave

discrepancies through Excel spreadsheets.

Coordinated between Central Payroll and the benefits office on changes with payroll, leave and shift

hours and updates to employee benefits.

Provided payroll training to all managers and time keepers to interpret and clarify payroll processing

regulations and to learn the proper use of Ceridian payroll software.

EDUCATION AND TRAINING

Certiport: Internet and Computing Core Certification 06/2015

Byte Back IT Academy, Washington, DC

Master of Business Administration/Human Resources Exp. 2016

Strayer University, Washington, DC

Bachelor of Science, Business Management 6/2006

Potomac College, Washington DC

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