Customer Service Manager

Location:

Posted:

October 27, 2015

Maria Kruzel

Springfield, MA **119

Email: acr8eu@r.postjobfree.com

Objective Seeking a career change in the educational field to provide children with the essential tools to find success within their lives.

Education Bachelor of Science Degree in Hospitality and Tourism Management May 2007 University of Massachusetts, Amherst, MA

GPA: 3.0

Associate of Science Degree in Hospitality Management May 2005 Holyoke Community College, Holyoke MA

GPA: 3.0

Worked 24 plus hours weekly during academic periods.

Management D’Angelo Grilled Sandwich Shop, Ludlow, MA December 2000- June 2005

Experience Title: Manager June 2008- Present

Supervised 2-8 employees per shift.

Demonstrated superior customer service in fast paced sandwich shop.

Ordering inventory/ record keeping.

Team member recruitment, staffing, and scheduling.

Team member training, motivation, performance.

Profit and Loss analysis.

Worked at several different locations.

Hotel Econo Lodge- The Hampshire Hospitality Group, Hadley, MA March 2007- March 2009

Experience Title: Lead Guest Service Agent

Registered guests into and out of the hotel, answered phones and made reservations using Profit Manager System.

Managed “group” accounts.

Trained new employees

Performed night audit.

Carried out housekeeping tasks.

Prepared account receivable invoices.

Fulfilled guests’ requests and their questions.

Days Inn, West Springfield, MA May 2006-March 2007

Title: Front Desk Clerk

Registered guests into and out of the hotel.

Answered telephone calls and made reservations.

Cleaned desk area and closed the breakfast room.

Certificates Servsafe Expires March 25, 2019

Volunteering Polish National Alliance (P.N.A) - Member of Council 62- subcommittee (Youth group)

- Assisted Fundraising- Scholarships, 5K Country Trail Race, Camp Stancia.

- Designed Program Books - P.N.A District 1 Debutante & Squire Ball, September 2015

- 90th Anniversary Dinner Dance for Council 62,

September 2014