Customer Service Administrative Assistant
Resume:
MALISA G CARROLL
Longview, TX **601
Career Objectives
Administrative professional experienced working in a fast paced environment demanding strong organizational skills. Trustworthy, ethical, and discreet; dedicated to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed oriented and resourceful in completing projects coupled with the ability to multi task effectively.
Microsoft Office
Microsoft Windows
Peachtee
PDT
Mainframe
Customer Service & Relations
Office Procedures
Basic Human Resource
Windows XP
10 Key
Management Skills
Customer Service Skills
Daily Deposits
Quickbooks
Summary of Qualifications:
● Twelve year’s customer service
● Five years sales experience
● QuickBooks Pro, Microsoft Money, Quicken, Microsoft Office, and Vista: Word, Excel, PowerPoint, and Publishing
● Time Matters 6.0, Axapta, and SBT Pro Series 5.0
● Six year’s payroll, taxes, A/P and A/R, daily, monthly, quarterly, and annual reports
● Built and maintained spreadsheets for several types of reports
● Maintained the records for the maintenance on the company vehicles, and any company equipment, including tags, state inspections, oil changes, fire extinguishers, and first aid kits
● Accountable for confirming the new employee orientation and paperwork including I-9, W-2, and any other forms were completed and turned into our corporate office within the allotted time
● Conducting and maintaining the files for the Contractor Orientation, PSM compliance, Title V compliance and paperwork
● Coordinating travel arrangements, safety meetings, lunches, company business lunches, meetings, or parties
● Assisted with health benefits or any employee related benefits the other employees needed help with or clarification on
● Responsible for ordering all the office and field hand supplies, as well as the basic office coupled with 3 plants
● Coding the payables
● Answer multiple phone lines, ran errands for the offices, and the plants
Work History
MMC GROUP I LLC ET AL CONTRACT COORDINATOR
Sep 22, 2014 - Nov 05, 2014
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge
PVR Midstream, Canadian, Texas Administrative Assistant to the Director of the plants in the TX/OK Region
Oct 05, 2011 - Apr 04, 2014
● Answer multiple phone lines
● Daily, weekly and monthly reports
● Communicated with the plant operators to ensure the three daily reports were accurate
● Processed all of the orders for office supplies, processed all the account payable paperwork, coding processed to corporate
● Scheduling for meetings and events, and was in charge of making sure the meetings had the necessary equipment for the staff
● Coordinated and designed the 2013 Christmas Party
● Create and maintain multiple spreadsheets, vendor files, and PSM files
● Processed the payroll, vacation, and sick time for entire plant
● Scheduled the safety meetings, and helped to keep the plant in compliance
● Conducted contractor orientation meetings, and maintained files, and confirmed contractors stayed in compliance
● Director of Operations for the North Midcon Administrative Assistant, along with my daily responsibilities, was held accountable for performing additional duties that arose on short notice
Self - Employed, Hallsville, Texas Book Keeping and Tax Advisement
Feb 02, 2009 - Nov 04, 2013
● Set up client accounts in the accounting software of their choice, created the invoices, and maintained their business banking accounts, credit lines, A/R, and A/P
● Ran reports showing profits and losses, processed payroll, computerized and hard copies for filing
● Maintained organization to ensure proper set up for customer business taxes, and advised clients of the business tax concerns
Republic Industries, Marshall, Texas Credit Lead Specialist
Aug 01, 2007 - Feb 22, 2009
● Calling past due customers and working with the sales person to make sure that the past due balance was collected
● Daily, weekly, and monthly reports
● Post the monies that were collected
● Authority to release or hold product, ran credit reports and established lines of credit per the criteria
OMEGA TRANSPORTATION, Boyd, Texas OFFICE MANAGER
Sep 23, 2002 - Jun 30, 2003
All of the front office duties
WELLS FARGO, Southlake, Texas CUSTOMER SERVICE
Aug 05, 1997 - Sep 23, 2002
Online customer service, troubleshooting customers’ bank issues and helping them with their financial software
References
Crystal Bentley
Director of Bus. Development
1st ECOM GROUP
acr8ee@r.postjobfree.com
Robert Toles
National Account Manager
FSG
acr8ee@r.postjobfree.com
More references available upon request
Contact this candidate