Systems Administrator, Technical Support

SAMUEL WALKER A+, MCSE, MCDBA

********@*****.*** 815-***-****

VALUE OFFERED

My extensive skill set and capacity to absorb new information will save your company money by solving your problems quickly and professionally. You have a job you need done and I would love to do it for you. Interview me and you will be impressed.

EMPLOYMENT HISTORY

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July 2013 – August 2014 Pavlov Media, Inc. Champaign, IL

Tier II Help Desk

Provided second level customer support for this nationwide ISP

Extensive experience with Cisco, HP, and Dell switches, Mikrotik routers in a Winbox environment, BEC access points managed with TR-69, Ruckus wireless access points with and without ZoneDirectors, Solarwinds and OpenNMS network monitoring software, and CMTS cable modem management under DOCSIS 3.0.

Commonly dealt with issues such as wi-fi availability, flapping switch ports, rogue DHCP servers, network speed and congestion issues, as well as physical-layer issues.

This position also included supporting the digital and analog video services this company provides to many multi-dwelling units in the form of centralized DirecTV and Dish video services.

This is a customer-facing position supporting those problems too tough for Tier I to solve or customers too angry or upset to soothe. I am very good at both.

January 2010 – August 2011 University of Illinois Urbana, IL

Student in Engineering Physics

Left school for family reasons..

January 2008 – December 2009 Parkland College Champaign, IL

Tutor/Student

Was hired by Parkland as a tutor for its Academic Achievement Center after my first semester

Tutored undergrads in Math, Chemistry, Biology, Physics, Spanish, English, and Psychology

May 2006 – December 2007 Information Controls, Inc Rockford, IL

Systems Administrator/ Database Administrator/Application Developer

Wrote a custom MS Access Project application to manage all of our clients’ warrantee and accounting information as well as tie this data into our CRM software’s SQL backend

Designed and implemented the integration between our Time and Attendance software and the USBiometrics CentralQ fingerprint scanning system, the POSitouch point of sale system, and the Gearworks eTrace QuickConnect job tracking system

Acted as primary systems administrator for our 10 windows servers

Installed, maintained, and configured our CRM software suite: Maximizer Enterprise 9.5 running on MS SQL Server 2000

Installed and maintained several SQL servers

Provided on-the-phone tech support for our time and attendance software

November 2004 – May 2006 Rockford Silk Screen Process Loves Park, IL

System Administrator

Sole IT worker for this medium sized factory

Extensive duties maintaining SQL, Access, Pervasive, and Alpha 5 databases

Edited and maintained several business critical e-commerce websites

Supported the company’s PartnerMail voicemail and PBX phone systems

Supported a mix of servers, Macs, and between 80-100 PCs in this extremely heterogonous computing environment

Upgraded our domain from NT4.0 to Windows 2003

February 2004 – November 2004 Self Lexington, IL

Freelance Consumer Computer Repair

Acted as a “rentable geek”, fixing and building people’s computers and home offices

November 2003 – February 2004 STL Technology Partners Bloomington, IL

Windows 2000/2003 Systems Administrator/ Database Administrator

As the sole Internal Systems Administrator, I supported all of the company’s Windows systems: approximately 25 servers and 150 desktops

Seamlessly migrated two separate obsolete SQL servers to an Active/Active SQL cluster on modern hardware

Common DBA tasks: wrote several Stored Procedures, views, tables, queries, etc. as needed by users and administrators

Built a new Windows 2003 Web Edition IIS server and migrated approximately 64 websites from an obsolete server to a new one

Built a Database Maintenance Package to automate common tasks across all of our SQL servers, when previously all tasks had been manually performed

Designed and managed our desktop inventory process

Administered the company’s participation in the MSDN Partnership program

Implemented and maintained the company’s spam-filter -- GFIMail

Spearheaded a new user-training program aimed at basic skills, for which I composed all materials

Initiated and built a virtual test lab for experimental Windows Service Profile testing

August 2002 – November 2003 Northern Illinois University DeKalb, IL

Windows 2000/NT Systems Administrator

Created numerous new domain Group Policies

General Windows 2000 Enterprise Environment system administration duties

Gained my MCDBA and A+ certifications

Built many Windows 2000/NT servers from hardware up

Managed approximately 100 Windows 2000/NT servers using Compaq Insight Manager

Performed a lot of remote administration through Lights Out boards, NetMeeting, PCanywhere, etc.

Set up test lab environments for testing new aspects of our network (new domains, new policies, new OU structures, etc)

Installed and maintain our Compaq MSA-1000 Storage Area Network (SAN)

Was solely responsible for designing the implementation, installation and maintenance of our new, cross-campus pay-for-print software, “Uniprint”

Designed and implemented SAN disk architecture with Compaq HSG80 controllers and fiber channel HBAs

Upgraded media server from Real Media Server 8.0 to Helix Server

Built several clustered SQL Databases using MS Cluster and SQL 2000, both Single-instance failover clusters (Active/Passive) and Multiple-instance SQL clusters (Active/Active)

Rack mounted many servers in our machine room

Prior to this, I primarily worked Help Desk, System Operator, and Freelance Repair positions for such places as Waubonsee College and Voicestream Wireless. A more comprehensive resume with my employment history back to 1994 is available should it be desired.

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