Customer Service Manager

* ******** *****, *******, *** York ***** 631-***-**** C acr8ai@r.postjobfree.com

MARC FASHBINDER

Senior service-oriented business developer, project manager and safety officer with 15 years background in environmental services. Core competencies include lead generation, account procurement and management, OSHA compliance, excellent communication and time management. Possessing superior communication and time management skills, with a creative, hands-on approach to problem solving and a passion to get the job done safely and within budget.

Certifications: OSHA 10/ 30 Safety, Hazwoper Supervisor with current 8 hour Refresher, First Aid, CPR, Asbestos/ Lead Awareness, GHS & OSHA HazCom

Business Development-Project Management WRS Environmental, Yaphank, NY 2014-2015

AB Environmental, Bohemia, NY 2009-2014

•Managed projects for Confined Space Entry, tank related projects, lead and asbestos remediation, soil remediation, and hazardous waste removals

•Performed OSHA and compliance related assessments and audits

•Prepared and presented formal and informal group seminars

•Developed marketing plan for Metro New York markets utilizing map point technology

•Identified, qualified, closed and managed $2,000,000 territory within first 2 years

•Routinely met with agency officials on behalf of clients to discuss compliance issues, resulting in the drastic reductions in fines

•Instrumental in the formation of Safety Committee to train employees and address their concerns, resulting in a 15% reduction in insurance fees and new hire turnover

•Introduced CIS and Blue Book BID research programs, increasing submittals and awards

•Instituted office and operations protocols, increasing productivity and slashing costs by 20%

Sales/ Operations Manager Coverall Cleaning Systems, Garden City, New York 2008-2009

•Performed outside sales and operations functions earning top honors

•Trained staff in field on technique and safety and conducted site inspections

•Developed customer retention protocols resulting in vastly improved customer service and overall market numbers

•Restructured bidding and estimating standards based on market characteristics

Territory Manager United Industrial Services, Meriden, CT. 2005-2008

•Organized, dispatched manpower and equipment, and managed projects for all Metro NY activities

•Acquired and maintained new accounts, maximizing windshield time covering multi-state territory

•Developed marketing strategies and revenue streams, creating handouts and monthly newsletters

Senior Market Specialist Safety Kleen Systems, Amityville, New York 2002-2005

•Increased sales by 150% within six months; ranked 2nd in USA

•Routinely recognized as a Top Revenue producer in the NY Metro market

•Identified, researched, presented and closed contracts with national accounts

•Recognized by National Chairman’s Council and attended Elite Performer conferences

•Instituted innovative mentoring program that increased revenues and morale, resulting in Branch attainment of monthly quotas

Education: Hofstra University and C.W. Post College

Technology: Word, Excel, Power Point, Sales Logix, Salesforce CRM

Contact this candidate