CASEY S. COTITA

acr8ab@r.postjobfree.com

CELL: 801-***-****

*** *. ******* **

DRAPER, UT 84020

PROFILE

Detail oriented, friendly personality with an innate desire to help people use technology and seeking to provide service as an 11+ years of IT experience, utilizing a solid skill set in a wide range of technologies. Excellent written, verbal, and in-person communications, educated with an IT BS degree that focused on marketing, business and project management to support a wide range of business needs. Major recent accomplishments include: ●Moving the entire company IT infrastructure to a new building in Draper ●Rebuilt building network from the ground up, including migrating from Sonicwall to Barracuda NG Firewalls ●Implemented a DR plan that included migrating an entire datacenter from hosted physical to a co-located VMware virtual environment on Simplivity Hyperconverged Infrastructure ●Engineered the roll out migration from a Fonality PBX based phone system to an inContact call center solution.

EXPERIENCE

IT Systems Administrator November 2014 – October 2015 Crest Financial, Draper, Utah

Responsible for the IT environment in Utah’s 2nd fast-growing company, including Active Directory management, building systems, PCs, VMware datacenter, servers, software, security, wired and wireless networks, email and phone systems communications. IT Manager & Systems Administrator November 2011 – November 2014 Low Book Sales & Prime Acceptance Corp, Salt Lake City, Utah Managed IT employees, projects including all IT systems, maintained and planned for future changes for the IT environment including PCs, servers, software, security, wired and wireless networks, email and phone communications.

Information Commons Manager, Library January 2011 – November 2011 Utah Valley University, Orem, Utah

Provided desktop / area tech support for the UVU Library, oversaw the largest computer lab on campus, set up and integrated new technology, assisted staff, faculty, and students. User Support Analyst, Information Technology Dept. July 2004 – December 2010 Missouri University of Science & Technology, Rolla, Missouri Team lead for a campus Help Desk supporting over 16,000 staff, faculty, and students. Computer Clerk - Programming support April 2003 – July 2004 USGS Mid-Continent Mapping Center, Rolla, Missouri Drafting Technician, Physical Facilities Dept. March 2001 – May 2003 Missouri University of Science & Technology, Rolla, Missouri Main Branch Teller December 1998 – March 2000

Exchange Bank, Jefferson City, Missouri

EDUCATION

Information Science & Technology, Bachelor of Science Graduated May 2010 Missouri University of Science & Technology, Rolla, Missouri Minor in Business GPA 3.6, Magna Cum Laude.

Studies focused in business systems, IT project management, marketing and communications. General Studies, GPA 4.0 August 2000 – August 2001 Columbia College, Rolla, Missouri

Drafting & Design August 2000 – August 2001

Architectural emphasis, Rolla Technical Institute, Rolla, Missouri Homeschooled through high school - Completed GED in August 1998 Skills

Active Directory

Adtran

Amazon AWS APC

AutoCAD

Barracuda NG

CentOS

Cisco Meraki

Dealertrack DMS

Ghost

GIMP

Google Apps

Google Sketchup

HP ProCurve

HTML/XHTML

inContact

iOS

Laserfiche

ManageEngine -

DesktopCentral

ManageEngine -

ServiceDesk Plus

MPLS Networks

MS Office Suite

Networking

Project

management

Remedy

RightAnswers

Simplivity HCI

ShoreTel

SonicWALL

Spiceworks

Windows

10/8/7/Vista/XP

Windows Server

2003/2008/2012

Ubuntu

Visual Basic

VMWare

vCenter

Certifications

HDI Support

Center Analyst

HDI Support

Center Team Lead

Skills / Qualifications

Active Directory including GPO management, Powershell scripting, DNS, queries, roaming profiles. Adtran switch management, used to connect MPLS networks between sites. Amazon AWS and APC cloud based server and network routing and VPN managed and configured to support development team in a hybrid cloud environment.

AutoCAD drafting experience for creating floor plans for office renovations. Barracuda NG firewall management with high availability, used for web monitoring, web filtering, application monitoring, site to site VPN and client to site VPN, DHCP, bandwidth shaping, IPS, network security, round robin and failover capabilities between multiple ISPs.

CentOS configured and used for an offsite backup server with RAID configured. Cisco Meraki wireless access points deployed and managed. Dealertrack DMS management and installation experience including printer troubleshooting. Ghost imaging experience for computer labs.

GIMP experience for creating and editing graphics for documentation and marketing. Google Apps including administration, Gmail, Google Sheets, Google Docs, Google Slides. Google Sketchup for making floor plans of server rooms or building renovation changes. HP ProCurve Networking - Managed switches with VLANs and trunking. HP Wireless Controllers - Experience managing VSCs and wireless access points. HTML/XHTML experience with web page design and troubleshooting. inContact call center software, experience with Studio scripting, softphone installations, user management, skill management, call management.

iOS experience maintaining computer labs at UVU that were joined to the domain and could dual boot into OSX or Windows 7, with a wide variety of software installed and maintained, including the Adobe Creative Suite. Laserfiche implemented for electronic document management and oversaw migration from paper to PDF for multiple offices.

ManageEngine - DesktopCentral implemented for PC management and remote tools. ManageEngine - ServiceDesk Plus ticketing and request system installed and configured to support many different groups within the IT organization and other departments that needed a request tracking system and knowledge base solution.

MPLS Networks configured between multiple locations to connect sites for a unified ShoreTel phone system. MS Office Suite extensive experience including Word, Excel, Outlook, PowerPoint, Access. Networking experience in blended hardware environments including managing trunking, VLANs, Layer 3 and Layer 2 routing.

Project Management experience for a wide range of IT projects, moves, implementations, and roll outs. PRTG network monitoring tool deployed and used to monitor network systems. Remedy ticketing system experience, responsible for creating, compiling and updating the ticket categories for the entire IT organization at Missouri S&T.

RightAnswers for knowledge base article management. Simplivity Hyper-Converged Infrastructure (HCI) server/SAN systems implemented for a new VMware based datacenter solution that included deduplication and compression to maximize storage space and provide redundancy.

ShoreTel system fully implemented and managed from the ground up across multiple sites via MPLS. SonicWALL firewall management with high availability, used for web monitoring, web filtering, application monitoring, site to site VPN and client to site VPN, DHCP, bandwidth shaping, IPS, network security, round robin and failover capabilities between multiple ISPs.

Spiceworks ticketing system implemented and maintained for asset management and network monitoring. Windows 10/8/7/Vista/XP experience extensive with configuring, customizing, imaging and troubleshooting. Windows Server 2003/2008/2012 experience with installing, maintaining, configuring, setting up Web servers using IIS, installing SSL certificates, preparing for SQL deployment. Visual Basic programming experience creating complex Excel macros and also from classwork. VMware VM management experience from the ground up, implemented a brand new VMware based datacenter on Simplivity hardware, spun up dozens of servers from scratch and also performed successful Physical to Virtual migrations using VMware tools. vCenter server installed and configured to manage the VMware environment. Certifications

HDI Support Center Analyst

HDI Support Center Team Lead

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