Service Representative Microsoft Office

Keva Jones

**** ********** ** ********, ***** ***81 979-***-**** acr876@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly self-motivated and goal-oriented professional committed to pursuing a long-term career in the Business Industry. Results driven supervisor with more than 15 years of experience in the banking and financial service industry, Work experience in payroll, office administration, accounting or related positions; Solid understanding of data and numbers; Outstanding verbal and written communication skills; Outstanding interpersonal and leadership skills. Offering a track record of strong analytical and problem solving skills. Fully computer literate in Windows and proprietary applications. Ability to quickly and easily learn and use new software and hardware. A go to person to resolve the tough tasks, reduce costs, and improve productivity while maintaining flexibility.

PROFESSIONAL EXPERIENCE

TEXAS DOW EMPLOYEES CREDIT UNION SugarLand, Texas 2000-Present

Loan Resolution Counselor Team Lead 2005 - Present

•Responsible for collection analysis of delinquent customer accounts

•Maintain a clean and orderly filing system for all financial documents and back-up paperwork

•Enter all hours, overtime and other pays (Holiday and paid time off) into Excel spreadsheet to prepare for upload to payroll system

•Compile key financial reports for executive team weekly and at the close of each month

•Monitor and manage various financial reports, including account receivables and weekly financial statistics

•help to ensure payroll practices meet government compliance

•Provide first-line supervision to 25 Loan Resolution Specialists.

•answer employee questions related to payroll and resolve issues

•Responsible for monthly administrative reports detailing charge-offs & recoveries to Board of Directors.

•Provide education & member service support to members regarding TDECU loan delinquencies.

•Enter all of my teams pay into an EXCEL spreadsheets as another form of back-up for auditing purposes

•Provide authorization to close member delinquent accounts.

•Actively participate in community relations and groups representing TDECU.

•Review and revise member’s TDECU debt to create a payback method suitable to the member’s current situation/ ability to make payments

•Monthly Balancing of General Ledger account

•Accounts Payable/ Receivables review, approve (within my limitations), and process invoices

•Maintain and generate monthly vacation and weekend overtime calendar throughout the department

•Assist with planning incentive awards and department bonding activities/ dinners

•New hire training

•Enter new hires and termination info into the OAG website

•Serve a department stand-in as a representative for TDECU at companywide events

•Meet with other team leaders and management to discuss and make possible changes monthly to departmental processes where it may benefit the team

•Department Outreach Leader- TDECU Breast Cancer awareness

•Adjust insurance deductions from checks weekly based on hours worked

•Submit request to have new vendors set up for future purchases---skip tracing, background records, incentive awards purchases, etc.

•Handle escalated calls and emails via phone, email response, US mail, or face to face interaction

Member Care Specialist 2003-2005

•Assisted new members with opening new accounts and recommending other TDECU products & services.

•Processed loan requests and make loan decisions utilizing credit score techniques.

•Assisted members with daily banking transactions.

•Responded to all inquiries and customer complaints- escalated calls and emails via call center

•Processed and completed personal consumer loans based on applicable credit reports.

•Member of the Credit Card Service Division

•Maintain cash reconciliation and deposit logs daily

•Promote and educate members on new and existing products offered @ TDECU

•Mail out new member and potential member info

•Train new hires on quality assurance

Financial Service Representative 2002-2003

Note Scanning/Credit Card 2000-2002

Teller Service Representative 2000-2000

International Bank of Commerce Bay City, Texas 1999 – 2000

Teller Service Representative

Provided check cashing services within assigned limits.

Tracked and recorded all daily banking transactions.

Issued money orders, cashier and travelers checks, and issued or redeemed saving bonds.

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TECHNICAL ENVIRONMENT

Operating Systems: Windows XP Windows7

Software/Hardware: Microsoft Office 2007/2003; Norton Anti-Virus; SAP; Doclink; Outlook Express; Teller Navigator; BASIS

CAREER ENHANCEMENT TRAINING

Relevant certifications in MS Office, Patriot Act CIP Rules Basics, BSA Basics for Credit Unions, OFAC Compliant, Judgment Enforcement in Texas, Leadership Training, and Real Estate Loans.

**References/ letter(s) of recommendation upon request

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