Lisa Radford Email: acr850@r.postjobfree.com Cell: 416-***-****

Qualifications

Highly diplomatic, mature and competent.

Ability to work independently.

Team Player.

Confident and dependable.

Extreme versatility, able to manage work with frequent interruptions.

Exceptional interpersonal skills and enjoy working directly with people.

Professional, as well as, effective oral and written communication skills.

A sound knowledge of the English language, spelling, punctuation and grammar.

Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet.

Excellent organization and prioritization skills.

Maintain confidentiality, exercise good judgement and discretion.

Objective

To obtain employment with an organization that offers growth and development, both personally and professionally.

Employment History

April 2014 – Present Armtec/Brooklin Concrete

Office Manager – Customer Service Rep.

Customer Service – Pleasantly greet and professionally educate customers on company product offerings and processes through various communication methods i.e. telephone, face to face, internet.

Inside Sales – Maintain and exceed ‘target-margins’ as established in yearly forecasts and budgets for both existing and new customer bases. Calculate take-offs using customer’s spec drawings/blueprints to advise customer of material requirement

Inventory Management – Maintain awareness of existing inventory, upcoming orders and production

scheduling.

Order Processing – Monitor customer orders from initial request through the stages leading to the successful

arrival, on site.

Invoicing – Accurately input data for invoices, credits, quotations.

Payment Processing – Receive and apply payments via cash, credit card or cheque

Dispatch - Co-ordinate deliveries of product, communicating with Yard personnel, Drivers and Site Foremen.

Arrange for timely clean up of site.

Marketing - Spread awareness of promotions, events and new products through various methods to both existing and potential customers.

Research & Development – Liaise with Quality and Production Teams regarding testing, market demands

and results from test-markets.

Trade Show Participation – Involved in the design, set-up and take-down of booth. Educate potential and

existing customers that visit the booth. Schedule and conduct information

seminars.

May 2003 – April 2014 Newtonbrook Block & Landscape Supplies

Office Manager - Sales & Dispatch

Customer Service, Inside Sales, Inventory Management, Order Processing, Invoicing, Payment Processing, Dispatch, Marketing, Research & Development, Trade Show Participation

Aug. 2002-May 2003 Nestle Canada

Retail PreSeller - Ice Cream Division

Merchandising

Maintain Equipment

Customer Maintenance

May 2001-Aug. 2002 Southmedic Inc.

Inside Sales Representative

Liaised with various Medical Facilities from Veterinary clinics to Hospitals throughout Canada

Trade Show Participation

July 1998 – May 2001 Richco Plastics Canada

Outside Sales Representative-Office Supervisor

June 1995 – July 1998 Pather Plastics Canada

Executive Assistant

Oct. 1990 – June 1995 Johnson & Johnson Medical Products

Administrative Assistant - Operator

Service – Marketing – Production

Education & Training

*Landscape Ontario-grading and measurements/2013*

WHMIS Training

Quality Improvement Process

National Institute of Broadcasting

Speech Composition

Special Education Assistance

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate