Human Resources Customer Service

Gayane Matzkin, M.A. acr7yv@r.postjobfree.com

U.S. Citizen 203-***-****

Profile

Over eight years of progressively responsible Human Resources Management and administrative experience in manufacturing and banking environments. Extensive knowledge of Human Resources policies, procedures and legal mandates. Diligent, ethical, punctual and honest professional with excellent organizational and analytical skills. Quick learner, self-directed, and a creative problem solver who maintains a positive attitude and an excellent working relationship with peers. Adaptable to changing situations, flexible about working overtime, and accessible after hours for problem resolution. Possess the ability and knowledge to implement organizational changes, and in-depth understanding of organizational functionality, development and culture obtained through Master’s degree in Leadership.

Available for full-time permanent or temporary employment.

Professional Experience

Independent Consultant June 2013 - October 2015

Human Resources and Organizational Development Consultant

Consult small-to-medium size organizations on a variety of Human Resources and Organizational Development functions. Assist management and ownership with establishing, implementing and/or overseeing various employment-related activities, policies and procedures.

Russian-Armenian Slavonic University, Adjunct Professor

Developed and taught MBA-level courses for HR Management and Leadership at the Business School of Russian-Armenian (Slavonic) University; Leadership seminars for Global SPC.

Armenian Business Trainers Association (ABTA), BOD and BOT

A founding member of a not-for-profit organization that was created with the purpose of changing the existing landscape of business education in Armenia by establishing educational standards for businesses and individuals to follow. In the process of developing educational standards, methodology and curricula.

Contract Staffing Recruiters, Branford, CT February 2013 – October 2015

Contract Recruiter/Sourcer

Develop a pipeline of candidates for various companies located throughout the United States.

O.F. Mossberg & Sons, Inc., North Haven, CT November 2007-May 2013

Human Resources Generalist

Duties included full-cycle corporate recruitment of exempt and non-exempt employees; processing background checks; new hire orientation and paperwork including loading all new information into Human Resource Database (ABRA), I-9 administration and E-Verify checks.

Maintain personnel files, salary history, and annual reviews and ensure that all files are complete and meet legal, regulatory and audit compliance requirements; ability to manage highly sensitive/confidential information.

Track, update and inform employees regarding corporate benefits. Administer benefits pertaining to Medical, Dental, STD/ LTD/Life. Involved in the negotiation, selection and launch of benefits with carriers upon renewal; draft communication for Open Enrollment; assist employees with questions/issues concerning benefits. COBRA notifications for new hires and terminated employees.

Administration of 401K plan through American Funds and corporate stock bonus plan program for new hires, terminations and changes. Processing of QDRO requests.

Administer and track worker’s compensation claims, disability claims, and FMLA leave.

Process OSHA, VETS-100, EEO-1 and AAP reporting for CHQ and another facility.

Manage and oversee all HR policies, practices and functions for exempt and non-exempt employees at CHQ; provide support to HR office in a different state.

Maintenance and creation of existing and new policies, handbook updates and job descriptions.

Provide ad hoc support to executive management and colleagues; generate monthly employee headcount and emergency evacuation reports using Excel and Crystal; maintain organizational chart; complete surveys pertaining to employee benefits and salaries.

Liaison between employees and management with regard to employee issues; assist management with employee disciplinary actions, performance reviews & increases; conduct employee warnings, terminations, and attend unemployment hearings.

Organize annual company-wide events: employee appreciation day, flu clinic, holiday party, hearing test, and emergency evacuation tests.

Maintain knowledge of trends and changes in Human Resource legislation and convey local, state and federal laws to management and employees to maintain compliance.

Maintain safety minutes log. Participating member of the Safety Committee and one-term chairperson.

Possess a good understanding of OFCCP, FLSA, EEO, FMLA, ADA, COBRA, and OSHA guidelines.

Accomplishments: Established procedures to simplify Affirmative Action filing in compliance with OFCCP regulations. Developed new filing system for personnel files.

NewAlliance Bank, New Haven, CT September 2005- November 2007

Portfolio Administrator-Commercial Loan Department April 2007-November 2007

Duties included generating reports for the department, conducting internal audits of closed commercial loans for compliance with state laws;

providing assistance to a Sr. V.P. and two First V.P.’s of the Business Banking Department;

handling communications with customers for Executive Vice President; calculating incentive pay for lenders.

Administrative Assistant-Commercial Loan Department June 2006-April 2007

Duties included verifying and authorizing wires and money transfers; balancing business checking accounts for the bank’s customers; researching and closing overdrawn accounts;

researching and rebating fees; contacting customers via phone or through letters regarding their business accounts;

ordering supplies and inventory maintenance; organizing and sending documents to secured locations for permanent filing;

assisting commercial lenders with questions regarding their customers’ accounts;

providing administrative support to the First Vice President and head of the Commercial Loans Department; backing up the Executive Administrative Assistant; assisting the head of the Department of Cash Management with projects and mailings to business customers; generating reports for the Money Desk Manager.

Bank Teller-East Haven Branch September 2005-June 2006

Regal Cinema 12, Branford, CT November 2000-2005

Associate Manager

Handled all aspects of customer service; money handling; theater management; hiring and supervising employees and assisting with opening of new theater.

Education

Albertus Magnus College, New Haven, CT

Master of Arts in Leadership - Honors December, 2012

Albertus Magnus College, New Haven, CT

Bachelor of Science – Cum Laude December, 2010

Dual Focus: Finance & International Business Management

Certificate in Human Resources Management May, 2010

The Employers Association of the Northeast, Meriden, CT

Lead Worker Certificate Program July, 2011

Human Resources Generalist Series April, 2010

MFB Academy of Finance, Yerevan, Armenia 1995-2000

Majored in banking, economics and finance

Special Skills

Fluent in English, Russian and Armenian.

Proficient in Microsoft Word, Microsoft Excel, Power Point, Microsoft Outlook, Windows and ABRA.

First Aid and CPR Certified

REFERENCES AVAILABLE UPON REQUEST

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