Management Executive Assistant

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Ruhi Abdulrahman

Qualifications Summary

Executive Assistant with 13+ years of Experience

Highly motivated Executive assistant with 13+ years of international experience, including 10 years proven record in Dubai-UAE providing executive level support in Dubai Government sector and Multinational environment.

Demonstrated capacity to provide comprehensive support for executive-level staff; excel at strategic, Financial, Business development, budget and forecast preparation, implementation and scheduling meetings, preparing all correspondence, agendas, minutes, memos, newsletter, coordinating travel, and managing all essential tasks.

Proven track record of accurately completing research, reporting, Business-variance analysis, information management, conducting board meetings, presentations for top management and marketing-support activities within demanding timeframes.

Adept at developing and maintaining administrative processes and business process improvements that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Visio, Project), SAP reporting modules and Oracle basic knowledge.

Core Skills and Attributes:

Office Management Organizational skills Efficient

Time Management Task management Self-motivated

Reporting & Analytical Attention to detail Proactive Communication skills Change management Tactful and articulate Computer skills Inter-personal skills Team Player

Decision Making Conflict management Multi-task management Follow-up management Priority management Adaptability Core Accomplishments:

Introduced and successfully established RTA, m-post and DHA branch in TECOM 2008

Concept of exceptional services to VIP Business partners 2009

Best Cost Saving Award in 2009 (saved AED 1.8 million in OPEX & CAPEX)

Best Services awards by Dubai Internet City and Dubai Outsource Zone for 2010

Opened Emirates Identity Authority (EIDA) branch resulting 23% revenue generation 2011

Achieved 100% settlement of logged-in complaints within threshold and 93% TECOM response rate 2011

2nd nominated candidate for Hult Universities Executive MBA sponsorship 2012

Successful implementation of GSO online Services (Designated as GSO Online Project manager) 2012

Reduced office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures 2013

Successful 15th Anniversary event 2013

2805-36A Avenue, Edmonton, AB, T6T-1N4; Cell: +1-587-***-****, email: acr7x9@r.postjobfree.com; Canadian PR: 8775-6892 2

Ruhi Abdulrahman

Professional Experience

Worked as Executive Assistant to the MD with Kärcher Fze, Dubai Feb 2012 - Jul 2015 Provide high-level support to Managing Director of leading German manufacturer of professional, Industrial, Home cleaning equipment and solutions with more than 2.12 billion € from 60 countries.

First point of contact of MD office for the Middle East region

Manage, resolve and direct concerns brought to MD office attention

Supporting the MD with a variety of tasks including special projects and initiatives

Oversee daily operations and workflow in support of the ME region and organization

Prepare correspondence on MD’s behalf, commissioning work on MD’s behalf, liaising with staff, clients, etc.,

Manage the MD’s electronic diary, book meetings, organize travel and prepare complex travel itineraries,

Attend meetings on MD’s behalf, writing minutes, distribution of agenda, minutes and follow-up

Generating and reviewing policies, rules and regulations and ensuring they are followed

Process expenses, travel claims, MEP and manage correspondence

Internal and external correspondence to assist the Managing director, Executive team and Board members

Work collaboratively with various Kärcher departments internally and stakeholder external parties

Enhanced communication between internal teams and executive team, fostering a sense of teamwork and collaboration.

Assist MD in strategic plans and implementations and monitored progress

Initiated strategic plans geared towards the expansion and consolidation of product sales

Develop PowerPoint presentations and spreadsheets for meetings and events.

Arrange meetings and special events, organize video conferencing and webinars

Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers for service at special events, saving at least AED 280K annually.

Reduced office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures

Prepare, manage and monitor office budgets, targets and KPIs

Developed efficiency-enhancing process improvements

Assign and monitor clerical, administrative and secretarial tasks to the staff

Act as liaison between departments to facilitate communication at the executive level

Schedule, organize and monitor multiple project performance and progress

Analyze important data and create reports for the benefit of executives’ review

Update executives on the status of important corporate clients

Prepare and distribute monthly, quarterly performance reports, MIS, and variance reports

Assist sales budget and forecast preparation, KPIs allocation, implementation and monitoring

Assist Business Development initiatives and tracking of success measures Worked as an Executive Assistant with TECOM (Govt. Service Operations), Dubai Aug 2007– Jan 2012

Directed day-to-day office operations related to immigration, RTA, EIDA, DHA internal and 3

Ruhi Abdulrahman

external stakeholders, providing fundamental support to company Executive director of TECOM Authorities TECOM, a member of Dubai Holding, is a real estate master developer and operator of Dubai’s leading business parks. The company comprises business parks, a property development arm, subsidiary holdings and investments. TECOM developed and operates 11 business parks, including the new fashion, design and luxury hub, Dubai Design District. Perform a variety of key investor-relation functions. Successfully coordinated and hosted numerous client seminars and focus groups. Directed all administrative and project support efforts.

Scheduling and preparation for meetings, including; prepare and print materials, welcome guests, arrange conference calls, Webinars, confirmation, book venue and organize equipment, food and beverages

Initiate, prepare, and proofread a variety of sensitive and confidential correspondence

Prepare meeting agendas, attend meetings and take minutes

Track and process expenses, reconcile and submit monthly credit cards statements

Prepare, gather, and relay confidential information on a regular basis

Coordinate travel arrangements (flights, hotels, car rentals)

Effectively coordinate staff and corporate events/functions, and seminars

Delivered 7 new project plans in 2 years, budgeted at more than 20 Mio AED

Reduced organizational operating costs by 17 % by streamlining processes

Developed organizational change management strategies (Changed to functional)

Identified "bottlenecks" and implemented new and improved processes and policies

Processing Purchase request, MEP, CAPEX and OPEX; Focal Point of GSO Budget, auditing, KPIs & PMS of department

Producing documents, briefing papers, reports, forms and presentations

Review and revise/update/develop documents, forms, information as required.

Track agreement objectives, including deliverables and/or sponsorships relating to Business Development.

Collect, organize, analyze and interpret information requested by the Executive Director

Prepare, edit, proofread correspondence, presentations, brochures, reports and related material (TECOM talks, GSO-DIC community guide)

Worked as a Secretary with Olaf Co. L.L.C, in Dubai Jun 2005 to Jul 2007 Worked as Financial Analyst Rupam Steel Pvt. Ltd, India Apr 2003 to May 2005 Academics

Masters in Commerce (M.Com) – Costing

Bachelors of Business Administration (B.B.A)

Schooling from (CBSE) Central Board of Secondary Education Trainings and certifications

Project Management Communication & Conflict Management Finance for Non-Financial Managers Office Administration Seven Habits of effective Human being Who Moved My Cheese Priority Management Change Management

Time Management ICDL-MS Office (98%)

business development by W.H.O – Ireland Mastering office management and administration

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