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Customer Service Manager

Location:
Boxborough, MA
Posted:
October 26, 2015

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Resume:

Raine Thomason

** ***** ******

Lindenhurst, NY *1757

631-***-****

acr7v0@r.postjobfree.com

Summary of Qualifications:

Detail-oriented, efficient and organized professional with diversified experience.

Excellent written and verbal communication skills.

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Highly trustworthy with strong work ethic.

Experience:

NAPA Management Service Corp., Melville NY December 2008-Present

Senior Accountant (July 2013 – Present)

Processing monthly Journal Entries and allocations

Monthly closing of books and preparation of financial statement for 17 hospitals and 108 Mobile and Ambulatory Surgery Sites

Monthly calculation of partner income allocations and special distributions for 85 equity and profit partners

Point person for quarterly reviews and compilations for accrual basis financials

Review and analysis of quarterly accrual basis financials

Prepare quarterly combined cash basis financials for bank

Special projects

Accounts Payable Supervisor (Aug 2011 – July 2013)

Supervised staff of two, reviewed work, performed reviews, and coached staff on problem solving.

Processed invoices, expense reports, and guaranteed payments for 13 companies with multiple sites and divisions.

Controlled the W-9 and 1099 process.

Prepared and filed sales tax for 11 entities in various states.

Audited, verified and reviewed invoices including auditing for sales tax and/or tax liabilities.

Responsible for recruiting staff and providing applicable training, including AccPac

Verified Accounting Policies were being followed including keeping formal records of authorized signatures.

Identified problem areas which led to the realignment of the department to be more productive and efficient.

Staff Accountant (Dec 2008 – July 2011)

Processed daily cash reports, recorded revenue for 22 divisions and balanced bank reconciliations.

Processed and posted journal entries and maintained necessary schedules for external auditors.

Created annual budgets and reviewed budget to actual variances on a monthly basis.

Produced monthly financial statements for 22 divisions and consolidated statements with necessary balance sheet schedules.

Manually converted cash basis financial statements to accrual basis on a quarterly basis.

Compiled and submitted quarterly sales tax returns.

Processed monthly income allocations.

Created divisional financial workups and provided statistics.

Jenco Design and Construction, Lindenhurst NY 2003 - 2008

Bookkeeper

Ran the home office of family business.

Processed accounts payable / receivable and all necessary tax returns.

Prepared bank reconciliations.

Typed all necessary contracts and provided customer service.

Allstate Life Insurance Company of New York, Farmingville NY 1990-1997

Accounting / Annuity Manager (1995-1997)

Managed the Structured Settlement, Annuity, AIM, Direct Response, and Accounting units.

Supervised a staff of 32 employees.

Life company representative for the Allstate Foundation.

Monitored workflow, trained staff, and implemented new processes and procedures.

Ensured compliance with New York State guidelines and liaison for all necessary audits.

Attended BIC and VIP conferences and seminars to provide product overviews.

Accounting Unit Manager (1993-1995)

Managed the Structured Settlement and Dean Witter Reynolds profit centers.

Supervised a staff of 12 employees.

Liaison to Accounting Department.

Resolved legal, tax, and compliance issues.

Prepared budgets.

Revamped processing and customer service procedures.

Trained staff.

Accounting Supervisor (1990-1993)

Reviewed monthly Balance Sheet account reconciliations.

Supervised daily balancing of the General Ledger accounts.

Accounts Payable / Accounts Receivable.

Bank Reconciliations.

Budgeted for expenses and salaries.

Quarterly budget review.

Prepared 1099 taxes.

Monitored workflow for staff of 8.

Education:

C.W. Post College / Long Island University

B.S. degree in Accounting

Recipient of Roslyn Savings Bank award in Accounting

Academic Excellence award in Accounting

Graduated Cum Laude

Fellow of Life Management Insititute with distinction

Computer Skills:

Word

Excel

AccPac

References:

Available upon request



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