Management Information Technology

JAIME MAN

*** ********** ***** • Delaware, OH ***15

Home 740-***-**** • Cell 317-***-****

acr7uc@r.postjobfree.com

INFORMATION TECHNOLOGY EXECUTIVE

Effectively Integrating Technology with Business

PROFILE

Highly experienced information technology and technical professional with a record of developing and supporting successful projects and solutions incorporating a wide range of applications and technologies. Consistently recognized for improving organizational effectiveness and efficiency. Exceptional leadership that aligns business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility. A builder of high-performance teams and a natural leader, mentor, and motivator who thrives in environments requiring a high-level strategist and a big-picture thinker.

Award-winning team builder with 16 years of experience focused on growing revenues and elevating organizational productivity, efficiency, technical infrastructure, and security. Broad global management experience and background in leading strategic direction and business process engineering initiatives. Developed solid relationships serving as liaison between IT and business leaders, enhancing IT Customer Care, IT Operations, Data Warehousing, IT Infrastructure, and Business Integration processes.

Talented, results-driven, and versatile IT leader, with a record of success in implementations requiring an in-depth knowledge and solid experience working in administration of various telecommunications infrastructures within demanding environments.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any management team, able to function in any role necessary to ensure project success and on-time integration.

CORE COMPETENCIES

IT Services Turnaround • Business Integration • Strategic Outsourcing • Contract Analysis and Negotiation

IT Leadership • Strategic Planning • Customer Relationship Management • Organizational Development

Process Improvement • Process Re-engineering • Project Management • Performance Optimization

Change Management • Technology Planning • Staff Management • Team Building

PROFESSIONAL EXPERIENCE

Greif Delaware, OH May 2013 – October 2015

Manager of IT Infrastructure Operations

Assist in the architectural direction, design, oversight, and implementation of the corporation’s global technology infrastructure and telecommunications systems; while promoting efficiency and compatibility among systems. Other responsibilities include day-to-day operations and management of the Help Desk, data integrity, contingency plans, capacity planning, project management, vendor management and monitoring.

Provide project management guidance during IT centralization throughout the Latin America, Middle East, Europe and Asia.

Excel Management Systems Columbus, OH Feb 2013 – April 2013

IT PMO Manager – Contract

Provided technical assistance to IT customers, other duties included pre-sales engineering, vendor management, partner network management, Internal IT Support, design and implementation of IT solutions for external customer

Comlux Aviation Group Indianapolis, IN Feb 2010 - Oct 2012

Global Chief Information Officer/Information Technology Director - Global

Set the technical and architectural direction, design, oversight, and implementation of the corporation’s global technology infrastructure and telecommunications systems; while promoting efficiency and compatibility among systems. Other responsibilities include day-to-day operations and management of the Help Desk, data integrity, contingency plans, capacity planning, project management, vendor management and monitoring.

Provide project management guidance during IT centralization throughout the Middle East, Europe and Asia. Responsible for staging, setup of offices in Bahrain, Malta, Hong Kong.

HP Products Indianapolis, IN May 2008 - Nov 2009

Information Technology Infrastructure Manager

Assist in the architectural direction, design, oversight, and implementation of the corporation’s technology infrastructure and telecommunications systems; while promoting efficiency and compatibility among systems. Other responsibilities include day-to-day operations and management of the Help Desk, data integrity, contingency plans, capacity planning, project management and monitoring.

Collaborates with staff to develop and plan for technology needs for budgeting purposes, manage all technology budgets and acts as point of contact for all technology vendors.

Authored HP Products technology roadmap in 2008 to address aging equipment and application deployment.

Supported supply chain systems and B2B, B2C and D2C systems.

Hitachi Data Systems (Contract work managed by COMSYS) Feb 2008 – May 2008

Datacenter Facilities Manager – Contract

Responsible for the engineering, planning, design, implementation and operation of UNIX and Windows midrange computing platforms for n-Tier application architectures.

Include research and development of new technology and engineering best practices, as well as the implementation of complex and comprehensive solutions for enterprise and Line of Business applications.

Lead for the Enterprise Site Engineering teams on site at data center. This position's primary responsibility is to ensure that the daily workflow and coordination of efforts with the Site Engineering team is followed and the customer’s needs are met at a satisfactory level.

Interact with customers to build confidence levels and promote Site Engineering. Address customer concerns and assume full responsibility for meeting customer needs. Work with the customer in mind at all times and goes the extra step to ensure successful outcomes of all situations.

Health Care Excel Indianapolis, IN Jan 2006 - Dec 2007

Director of Information Technology

Set the technical and architectural direction, design, oversight, and implementation of the corporation’s technology infrastructure and telecommunications systems; while promoting efficiency and compatibility among systems. Other responsibilities include day-to-day operations and management of the Help Desk, data integrity, contingency plans, capacity planning, project management and monitoring.

Collaborates with staff to develop and plan for technology needs for budgeting purposes, manage all technology budgets and acts as point of contact for all technology vendors.

Authored Health Care Excel’s technology roadmap in 2006 to address aging equipment and application deployment.

Provided design and project management for build-out of Health Care Excel’s new data center. Created datacenter commissioning process and report.

Coordinated technology refresh to support new contracts and replace aging hardware.

Coordinated all system and infrastructure projects.

Managed IT staff of eight, across the country.

Provided application support and database administration on as needed basis.

ArvinMeritor, Inc. Columbus, IN Sep 2002 – Jan 2006

Manage Datacenter Operations, Infrastructure and Hardware Architecture

Leading team of 12 team members, and overseeing daily operations of two, geographically dispersed 24x7 datacenters. Established best practices in the Data Center environment, ensuring continuous operations, data integrity, physical security, and disaster recovery planning.

Establish the best practices in the Data Center environment to assure:

oContinuous operations

oData integrity

oPhysical security

oDisaster Recovery, Business Resumption Planning

oPolicies and Procedures

Provide monitoring of infrastructure by utilizing HP OpenView, OPNET, Ciscoworks, Orion, also provide reporting portal by gathering data utilizing SQL queries, excel and SharePoint services to publish data to an executive dashboard.

Define and implement the Information Technology Architecture for the Data Center driving for the best operational performance within the budget available.

Provide support and/or coordinate any incident management or change management request.

EDUCATION / TRAINING

MBA, International Business (in progress – expected Dec 2015)

Indiana Wesleyan University – Indianapolis, IN

Bachelor of Science, Business Information Systems

Indiana Wesleyan University - Indianapolis, IN

PROFESSIONAL AFFILIATIONS

AFCOM Member • AITP Member • Data Center Institute - Board of Directors

LANGUAGE EXPERTISE

Spanish – Native

Italian – Basic

Portuguese -- Basic

TECHNICAL SKILLS

Server Administration

Exchange Administrator

Visual Basic Programming

LAN/WAN Engineering

Project Management

Visual Basic .Net

Gentran EDI

SAN Management

Control-M

BMC Software

Veritas Software

Pureflex

Palo Alto Networks

Navisphere

Ciscoworks

Contract negotiations

Vendor relationships

Operations Management

Strategic Planning

EMC Hardware

STK Hardware

HP OpenView

Citrix

Axapta

Change Management

Incident Management

Datacenter Infrastructure Management

Visio

Remedy

Architecture design

Infrastructure Management

VMWare

Cisco Gear

EMC

HP EVA

SQL Server

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