Mark W. DeGrandchamp

**** ***** *****

Sherrills Ford, NC 28673

704-***-**** (Home)

acr7fr@r.postjobfree.com

SUMMARY

A Director and effective leader with a record of implementing quality and cost control programs with materials, manufacturing and assembly processes and retail. Directed quality initiatives in manufacturing and assembly environments for commercial, automotive and military applications. Responsible for coordinating quality programs at multi-site facilities. Experience in both high and low volume production for domestic and international markets.

PROFESSIONAL EXPERIENCE

LOWE’S CORPORATION (5/2009-8/2015)

Mooresville, North Carolina; A fortune 50 company in the home improvement retail business with $56 billion in annual sales

Director of International Quality Assurance

Responsible for overseeing factory processes and assuring quality of products being brought in through the supply chain and sold in more than 1800 stores and on the internet in the US, Canada and Mexico.

*Transitioned staff from inspection based activities to engineers and process control

*Developed factory qualification criteria and related audits (one each for both High Risk and Low Risk Products)

-Quality requirements included elements of both IS9001 and TS 16949

*Established business relationships with multiple 3rd Party service providers

*Developed and implemented the Lowe’s standards and audit procedures for Social and Environmental Compliance

*Primary responsibility for reducing customer returns

-In 5 years, responsible for over $100 Million in returns reductions

CROWN EQUIPMENT CORPORATION (6/00-5/09)

New Bremen, Ohio; A global manufacturer, dealer and service provider of electric lift trucks and components for the material handling industry with $1.5 billion in annual sales

Corporate Director of Quality & Lean/Six Sigma

Responsible for implementing TQM systems and transitioning Quality organization from QC mentality to an Assurance function across 12 domestic sites and 5 international manufacturing sites.

*Instituted management systems in all facilities gaining ISO registration. Systems achieved 15% gains in yield and 50% reductions in scrap, rework and warranty

*Implemented database for tracking production nonconformance and subsequent development of Corrective Action Boards to attack scrap, rework, and nonconformance

*Instituted supplier cost recovery program, which is recouping $500K+ annually

*Implemented Supplier Management system to measure supplier performance

*Implemented a Six sigma initiative that contributed annual savings of $2million

*Direct corporate Lean activities that delivered annual savings of $2 million

*Introduced APQP practices such as PPAP, FMEA, DOE, and CpK

*Completed initiative to evaluate Malcolm Balrdrige Award

*Successfully completed ASQ’s ISO Lead Auditor Training

Special Projects

*Project Manager for start up of China facility including site selection, construction and manufacturing

*Facilitated closure of international plant in Galway, Ireland

*Oversee transfer of existing and new product launches overseas

*General Manager (Interim), Truck Manufacturing Plant in Kinston NC

- Responsible for turnaround of a struggling manufacturing site that had poor track record of on-time deliveries, quality, costs, and project implementation.

-Went from 60% on time delivery performance to consistent 100% performance within 30 days

-Brought major initiatives (truck redesign, ISO, and Lean) in on schedule and at budget

-Improved flow through yield at assembly from 40% to 98%+

AMERICAN POWER CONVERSION (11/98-6/00)

West Kingston, Rhode Island; A manufacturer of uninterruptible power supplies, power protection equipment and computer peripherals with $2 billion in annual sales

World Wide Director, Quality Assurance

Accountable for Total Quality Management initiatives, global quality processes, supplier management, third Party certifications and product quality. Responsibility includes 6 domestic sites and 9 international locations with over 5000 people.

*Set up Supplier Management Program from ground up. Includes performance feedback reports, supplier database,

Supplier audit program, supplier qualification processes with technical audit templates, and global network of

Support engineers

*Implemented Cost of Quality program to recoup costs associated with supplier non-conformances. Program

recouped approximately $250K/month

*Revamped MRB process including corrective action process resulting in MRB inventory reduction of 60%.

*Championed “Japanese Level of Quality” initiative to improve product quality levels (zero defect mentality)

*Upgraded existing ISO certification from 9002 to 9001. Received ISO 14001 Environmental certification

*Established global metrics for quality and standardized corrective action/defect reduction process

LAMBDA ELECTRONICS (8/97-11/98)

San Diego, California; Division of Siebe Corporation: A manufacturer and distributor of AC & DC power supplies with

$350 million in annual sales.

Director, Quality Assurance

Actively directed the QA, QC, Reliability, Calibration, Component Engineering, Customer Returns, and Vendor Support programs. Responsibility included three domestic sites and two Mexican maquiladora operations.

*Improved turnaround time on customer returns from eight weeks to two weeks

*Reduced field failures on two main product lines from 10% to less than 1%

*Transitioned role of corporate quality staff into manufacturing sites

*Implemented production reliability program

*Initiated $2 Million cost reduction effort by using Far East Electronics

*Helped launch Black Belt-6 Sigma program; acted as project champion

*Primary customer interface for design and manufacturing issues

ITW WELDING PRODUCTS GROUP (2/95-8/97)

Appleton, Wisconsin; Division of ITW: A manufacturer of electric arc welding equipment and consumables with $650 million annual sales.

Divisional Manager, Product Integrity

Manager of Product Integrity, actively directed Quality, Reliability, Test and Component Engineering, Calibration, Supplier Control and Third Party Certification programs for the division. Divisional responsibilities include 11 domestic and 1 international manufacturing sites with over 1,800 people.

Directed corporate quality initiatives

*Reduced cost associated with ISO registration by 60%

*Reduced quality system documentation by half

*Reduced manpower requirements 25% by utilizing shared resources

*Implemented a failure analysis lab for component evaluation

Manager, Quality Assurance, Miller Electric

Manage the functions of the Quality, Reliability, Calibration, Product Certification, and Test Engineering Departments. Direct the daily activities of quality and reliability engineers, technicians and auditors at seven production facilities while working extensively with customer representatives.

Updated Quality System to the 1994 requirements of ISO-9001

Instituted Quality Programs at the Business Unit Level

Redefined Design and Manufacturing processes to reduce warranty claims by 30%

*Upgraded product test to include PC based systems with parametric data capabilities

*Reduced Third Party Certification costs by 25%

Implemented Vendor Measurement System

ITT AEROSPACE/COMMUNICATIONS DIVISION (8/85-2/95)

Ft. Wayne, Indiana; Division of ITT Industries: A manufacturer of state of the art electronics equipment used in defense and aerospace with $500 million annual sales.

Manager, Quality Engineering

Responsible for managing all quality and inspection functions for multiple electronic programs in a TQM environment. Indirect responsibility for reliability, calibration and audits. Key specifications include MIL-Q-9858, ISO-9001, MIL-STD-2000A, and numerous other system documents including ANSI and ASTM requirements, General Motors Targets of Excellence, and Chrysler Technologies Quality Program.

*Implemented Quality Systems resulting in certification to ISO-9001, and General Motors and Chrysler Quality Requirements

*Established critical performance and cost metrics which met both customer and corporate needs that assisted in production cycle time being reduced by 60%

*Reduced Quality Departmental costs by over 40% while product yields increased by 20%

*Primary interface with key customers including governmental agencies DOD, CECOM, NSA, NASA, NOAA, and DCMDC for purposes of contract negations, test parameters, and acceptance testing

*Developed international co-production plans

*Overseas field experience including fielding, installation, modification and repair of air traffic control systems

Quality representative for outsourcing efforts culminating in a cost reduction of 20% for fabricated materials

Project Quality Engineer

As the Project Quality Engineer for various military and commercial programs, was responsible for the planning, implementation, coordination, and monitoring activities of the project through all phases of engineering development to production. Managed associated program costs.

*Developed and instituted an inspector training program that increased inspector effectiveness (missed defects and wrong calls) by 15%

*Developed a quality Engineering Handbook for new employees

*Formulated formal design and evaluation teams to implement corrective action on programs that went from schedule and contract delinquent to fully compliant in six months

Quality Engineer for Purchased Material Inspection and Fabrication Shop

Responsible for the technical direction of receiving inspection, interface with Project and Design Engineering, source inspection of various mechanical and electromechanical (printed wiring, cable assemblies, etc.) commodities. Duties included vendor interaction in audits, surveys, vendor profiles and ratings, and corrective action. Directed an inspection function of 25 inspectors.

*Reformatted all incoming inspection processes for critical parameters and statistical sampling resulting in an annual savings of $50K and reduction of inspection time of 3.2 hours per lot.

*Responsible for developing quality control and inspection methods and procedures. Areas of responsibility including training and development of employees in the use of measuring equipment in compassing the coordinate measuring machine, betascopes, profilometers and all related dimensional tools and gages. Supervised the inspection of plating, paint, welding, brazing, machined parts, printed circuit boards and raw materials and the Tool and Gage Calibration department

EDUCATION

MS Industrial Education/Industrial Supervision, Indiana University 1985.

BS Industrial Technology, Purdue University 1981.

Professional Activities and Seminars

ASQC Certified Quality Engineer, Adjunct Professor: Tri State University, Middle Management, Managing the Inspection Function, Managing for Quality, Bench Marking, Management and Motivation, SPC, Vendor Control and Assessment, ISO-9000, Lean Manufacturing, Lean Office, Designed Experiments, Green Belt, Black Belt, and Champion Training

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