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Manager Customer Service

Location:
San Pablo, CALABARZON, Philippines
Salary:
Php40,000
Posted:
October 25, 2015

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Resume:

Phase * Block ** Lot **P

Golden City Bo. Dila

Sta. Rosa Laguna City

Phone No. +63-49-502****

Hand Phone No. +63-920*******

PHILIPPINES

Email : acr7e0@r.postjobfree.com

acr7e0@r.postjobfree.com

Florencio B. France Jr.

Education 1982-1986 Rizal High School, Pasig Metro Manila Philippines

Attended short term

Basic Course Welding at Pasig Manpower Training Center, Metro Manila Philippines year of 1986

Basic Course Electrical Building Wiring at Pasig Manpower Training Center, Metro Manila Philippines year of 1990

Basic Course Automotive at Sta. Rosa Mnapower Training Center at Sta. Rosa Laguna City year of 1998.

Seminar and Training Attended:

Basic Life Support Training CPR, hosted by the Philippine National Red Cross held at Star Performance Inc. From November 13-19, 1993.

First Aid Training, hosted by the Philippine National Red Cross, held at Star Performance Inc. from November 12-20, 1993.

Basic Fire Fighting Course hosted by the Bureau of Fire Protection (Fire District IV) held at Star Performance Inc. on May 22, 1993

Safety and Risk Management Seminar hosted by ISO200 (Pacific Dunlop Ltd.) held at PT, Berlei Indonesia on May 22, 1999

Training for Standard Adjustment JUKI LK-1850 Bar Tack Machine at Cikarang Pt. Berlei Indonesia on May 20, 2006

Training Adjustment for Single Needle Machine Automatic with Under Bed Thread Trimmer UBT held at Cikarang Pt. Berlei Indonesia last December 06, 2008

Technical Seminar for Sewing Machine Needles and their Application at PT. Berlei Indonesia Cikarang on 17 May 2008 hosted by Groz Beckert.

Lean Manufacturing and Lean Leadership, hosted by PT. Berlei Indonesia on August 20-22, 2009

BEMIS Production Training Hosted by Pacific Brands Underwear Group in cooperation with BEMIS International at Pt. Berlei Indonesia last December 12-14, 2011

Training for Basics Adjustment for Ngai Shing Machine 9pressing Machine), hosted by PT. Brothersindo, held at Zen Shen China.

Work Experience

June 07, 2014 to June 07, 2015

PT. Cahaya Abadi Sukses (Indonesia)

Head Mechanic

Job Description

Monitor product standard and implement quality machine checking system.

Responsibility for ensuring that all mechanics to follow CAHAYA SOP.

Responsible to organize optimal utilization machine.

Responsible for selection maintenance of equipment and chemical to make sure that product are a good quality as customer requirement.

Responsible to implement and monitor safe and healthy program.

Responsible training program and employer discipline program.

Responsible for machine troubleshooting problems that hinder the flow of production.

June 03, 2013 to June 03, 2014

World Wide Apparel Manufacturing (Philippines)

Head Mechanic

Job Description

In-charge of machine inventory and sewing machine spare parts

Coordinate with Production Planning Department for sewing style change.

Coordinate with Quality Control Department in ensuring product conform to company standards, specifications and buyers requirement.

Develops and fabricates attachments to help improve the quality of products.

Monitoring preventive maintenance such like a change oil, repaint old machine & sewing machine stand etc. Responsible for the sourcing of machines / spare parts requirements.

Controlling and advise sewing floor maintenance mechanic staffs and arrange for suitable skills improvement training.

2012 to 2013 PT. Brothersindo Saudara Sejati (Indonesia)

(Heavy Equipment Industrial High Speed Sewing Machine Dealer)

Customer Service Manager

Job Description:

Manage customer service division to ensure satisfaction of all customers in Indonesia.

Motivate customer team service and improve their skill sets.

Manage of data base of technicians and makes progression chart.

Implement and coordinate training classes by technicians for customer. Adjustment / operator / trouble shooting & maintenance.

Implement Service contract plan for customer.

Manage team of technician who do regular visit.

Manage second hand machine division / second hand machine in warehouse

Manage team of PCB and create system for controlling and

Improving their skill sets.

Manage spare parts inventory to ensure availability of parts for both new and second hand machine.

Implement spare parts reorder, system and minimal quantity. Visual quantity.

Monitoring and control all sewing machine breakdown.

2003- 2012 PT Berlei Indonesia Bekasi, Indonesia

(Manufactures Brassieres and Panties)

Technical Advisor Maintenance

Job Description:

Maintaining and developing the staff structure of the Maintenance

Continuosly improve all machine attachments and machine lay out of plant and equipement of the sewing floor.

Coordinate with Operation Manager and Production Planning Department for the sewing schedule.

Coordinate with the quality Control Department on the machine aspects to ensure the quality comply with the buyers requirements.

Responsible for the sourcing of machines / spare parts requirements.

Controlling and advise sewing floor maintenance mechanic staffs and arrange for suitable skills improvement training.

1999-2003 PT. Berlei Indonesia

(Manufactures Brassieres and Panties)

Supervisor Mechanic

Job Description:

Incharge of organizing all sewing machine requirements.

Coordinate with the Production Manager and Planning Manager for changes in the sewing schedules.

Incharge of checking all incoming style sheets including attachments and machine parts that need to report to Operation Manager and Engineering Department.

In- charge of machine and spare parts inventory.

Monitoring and control sewing machine needle stocks and daily sewing needle consumption.

Monitoring and control all sewing machine breakdown.

Coordinate with the Quality Control Supervisors in ensuring that products meet the buyers quality requirements.

1995-1999 Meritlux Industries Phils. Inc. Laguna Phil.

(Manufactures Panties, Brassieres, and Girdle)

Head Mechanic

Job Description:

In-charge of machine inventory and sewing machine spare parts

In-charge of maintaining twenty four sewing lines located on four separated buildings assisted by twelve sewing mechannics staff.

Coordinate with Production Planning Department for sewing style change.

Coordinate with Quality Control Department in esuring product conform to company standards, specifications and buyers requirement.

Develops and fabricates attachments to help improve the quality of products.

Advising mechanic staffs on quality problems encountered to find out appropriate solutions.

Does any other duty as assigned by superiors from time to time.

1993-1995 Star Performance Inc.

Metro Manila Philippine

(Manufactures Panties, Girdles, and Brassieres)

Acting Line Leader Mechanic

Job Description:

Incharge of sewing line mechanic for brassier and panties assembly.

Repair and trouble shoots all kinds of sewing machine

.

Sets and repair attachments such like strippers folder etc.

Coordinates and monitors the quality of sewing products.

Report to the supervisor as well as the Operation Manager

1987-1993 Gelmart Industries Phil. Inc. Manila Philippines

( Manufacture Brassieres, panties, girdle, globes, pants,

swimwear, night ties, baby dress, childrens wear)

Production Sewing Line Mechanic

Job Description:

In-charge of sewing line mechanic in childrens wear, brassieres and panties.

Repair and maintain all kinds of sewing machine earning expertise on bar tacking and button sewing machine.

Repair and reconditions all electrical and mechanical controls of sewing machines with under bed trimmer.

Reapair and maintains sewing machine attachments for special operations such like flow foot, stripper folder, runner folder, and c-binding.

Awards received: Certificate of Recognition awarded by Star Perfomance Inc. given on the 10 day

of December 1994 for Outstanding Sewing Mechanic.

Extracurriculum activities

Member of the Association of Labor Management Committee at the Meritlux Industries Philippines Inc.

Member Sports Committee ( Basketball and Volley Ball Festival 1997) at Meritlux Industries Philippines Inc.

1997 Class President of theManpower Class Organization at the Sta. Rosa Mnapower Training Center in Laguna, Philippines.

References

Mrs. Moreno, Operation Manager. Gelmart Industries Philippine Inc.

Mr. Panfilo Orduna, Operation Manager, Star Performance

Engn r. Gerardo Mercado, Production Manager, Meritlux Industries Inc.

Mr. Antonio Yaranon, PPC Manager,, Meritlux Industries Inc.

Mr. Carl Taylor, Managing Director, PT. Berlei Indonesia

Mr. Naresh Daswani, President Director, Worl Wide Apparel Manufacturing Inc.

Certified true and correct

Florencio B. France Jr.

Date of Birth: April 9, 1969 Nationality: Filipino

Civil Status: Married Sex: Male

Age: 46 years old



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