SARA KAPALIN

**** **** ***** **

Powell, Ohio *3065

acr6tj@r.postjobfree.com

614-***-**** (mobile)

Uniquely qualified ambitious professional with a positive spirit and resourceful knowledge that can provide exceptional results to your company. Highly effective interpersonal and communication skills. Passion for achievement, critical thinking and productive relationships. Areas of strength include:

communication and relationships

Versatile in multiple communication methods including: video conferencing (GoToMeeting), presenting in person or via a conference call to promote a new product, customized tutorials or teach/train

Leverage a positive mindset to influence, reframe and drive the outcome of the conversation

sales and customer service skills

Routinely lead the team in uncovering new sales opportunities from service related inquires by building rapport and going above and beyond the initial reason for the call; in turn this process has earned me five awards over the past two years

Continually work to retain assets at Nationwide by creating customers for life through a total loss process, to date totals over $1 million saved

continuous improvement

Responsible for the creation of an Issue Escalation Flowchart and training material to aid and assist the Circle team members, a team that serves our most important clients

Leads open conversation in team meetings with leadership providing guidance on how to better assist and streamline business practices and find solutions to roadblocks

building relationships and customer experiences

Won an award for my ability to build relationships with even the most difficult customers

Recognized for going above and beyond to insure a top client was prepared for a critical business presentation

Professional Experience

nationwide financial, Columbus, OH March 2012 to Oct. 2015

Internal Sales & Service- Retirement Plans Circle Representative

Provide sales and service to Investment Professionals, Broker Dealers, Money Managers, and Third Party Administrators related to case oriented questions and sales opportunities

Uncover proposal leads utilizing the ‘Sales Process 2.0’ to evaluate the Investment Professional’s experience within group retirement market in addition to cross-selling Nationwide Advantage products to our other business lines

Routinely, perform ad-hoc reports and analysis on behalf of my assigned territory wholesalers

nationwide financial, Columbus, OH July 2009 to March 2012

Total Loss & Prevention- Claims

Worked with invididual policy holders (individuals) to find alternative policy solutions to preserve the existing business

Provided customer service and support to policy holders and cross-sold new policies

nationwide financial, Columbus, OH June 2008 to July 2009

Asset Retention and Territory Management

Practiced using rapport building questions to connect with advisors which doubled the frequency that advisors met with their external wholesalers.

Outperformed my team in outbound calls for over six months to insure that each wholesaler had at least four appointments on their calendar every week

Genesco, Columbus, OH Sept. 2007 to June 2008

General Manager/Retail Sales

Doubled the accessory ratio for my store and exceeded the previous year sales goal by over 10%

Hired and trained new employees which were then promoted on to store managers and district managers.

Lead the district in inventory management which in turn decreased store theft by 20%

Selected Accomplishments

United Way Campaign Volunteer – Nationwide Financial 2013- present

Recognized for volunteer work with Operation Feed to raise over $10,000 to support the Mid Ohio Foodbank

Routine volunteer of the “Pay it Forward” project (within Retirement Plans) of giving back to the community though our select organizations through the year – Nationwide Financial 2012- present

Recognized with six “Bravo” Awards for outstanding customer service and dedication – Nationwide Financial

Strengths Finder

Strong Communication skills

Winning Others Over

Ease Adapting to Change

Taking Responsibility for Situations

Stability in the Workplace

Capabilities

Management

Communication

Presentation

Customer Retention

Customer Service

Training

Project Management

Employee Engagement

Education and Licensure

B.S., Public Relations & English, June 2007

Northern Michigan University

FINRA Series (6) –March 2012

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