Project Manager

SKILL MATRIX

IT Project Management

Software Development and Implementation

Infrastructure

Large/Midrange–Server Build/Upgrades/ Maintenance/Decommission

Application and Data Migration

E-Commerce

Change Management

Data Migration

SAP SD/CRM Project Manager

SKILLS INVENTORY

Project Management

Production Support Management

Release Management

Infrastructure Management

Disaster Recovery Management

Project Plan (WBS) Creation & Tracking

Resource / Stakeholder Management

Vender Management

Delivery Management

Configuration Management

Customer Management (CRM)

Enterprise Resource Planning (ERP)

Quality Management

Operations Management

Standard Operating Procedures (SOP’s)

Systems Development Life Cycle (SDLC)

PMI / PMBOX Project Management Process Groups

Cost Budgeting, Forecasting & Tracking (Capital vs Expense)

Statement of Works (SOW)

Change Control Management

& Release Management

Supply chain Management

Request For Proposal Process

Sarbanes Oxley (SOX) Compliance

Project Audits (Internal & External)

Business Requirements Gathering & Mapping

User Acceptance Testing (UAT) Coordination

Meeting Facilitation (Agendas, Status Reports, Minutes)

Project Plan (WBS)Creation and Tracking

Risk / Issue Management

Strategic Planning

Scope Management

Budget Management

Project Closeout Surveys

TECHNICAL EXPERIENCE

Data Center Migrations

VDI

O/S Migration/Upgrade

Disaster Recovery Datacenter Migration

Software Installation/UpgradeStorage

General Infrastructure

Midrange – ApplDev/Testing

Large/Midrange - Decomm.

Network Services

Virtualization

VoIP

Firewall

Load Balancer

Hardware Decomm

Large/Midrange – Server Build/Upgrades/Maintenance

INDUSTRY APPLICATION:

Telecommunication

Hospitilaty

IT Business Consultant

Logestic

PROFESSIONAL SUMMARY

PMP trained IT Project Manager/Analyst with more than 15 years of experience in information systems, hospitality, Logistics, and telecommunications with extensive experience with Application Development, Data Migration, E-Commerce, Infrastructure and Change Management projects, ability to bridge between technology and business, goals to provide productive solutions as well as demonstrate success in leading and mentoring cross-functional teams in complex matrix environments. I have delivered customer’s solutions with budgets up to $60M and project teams as large as 150 resources. I am proficient in using PM tools (MS Project, Visio, MS Office Suite, and PowerPoint).

EXPERIENCE SYNOPSIS

Successfully Implemented E-Commerce, Infrastructure, and Application Development, Data migration, Change Management Projects using WaterFall and Software Development Life Cycle (SDLC) utilizing the PMI/PMBOK® phased approach while employing MS Project, MS Office.

Substantial experience in development and management of business critical information systems, requirements gathering, design, analysis, deployment, and operation; documenting and maintaining various projects within compliance of SOX (Sarbanes-Oxley).

Drafted and maintained scope statement, deailed project plans, detailed design documents, budget forecasts

Drove issues internally with Tier-III data center engineers, network operations center, procurement, firewall, servers, and switch engineers.

Experience managing outsourced vendors, Team, resources, especially in offshore or multinational environments.

Providing management and leadership to matrix organization of large to medium sized onsite and offsite

Ability to manage multiple tasks, while maintaining attention to detail.

Excel at creating diagrams and presentation (Data flow, Network, Process flow, Workflow)using Visio and powerpoint.

METHODOLOGIES:

SDM

IT SDLC

AGILE (6 MONTH EXPERIENCE)

WATERFALL,

RFP PROCESS (FLOWCHART)

WBS (Work Breakdoen Structure)

Tools

Microsoft Project

Microsoft Project Server

Microsoft Visio

Clarity

Microsoft Office

Toad

Visual Café

PL/SQL Developr

PVCS VM, PVCS Tracker

Mercury Test Director

Win Runner

SAP CRM

SAP FI/CO

RFC

AutoSys

EDUCATION & CERTIFICATION

Associate Degree (Diploma in Arts) Sheth C N College of Fine Arts of Ahmedabad, 1980-1985

Bachelor Degree (Post Diploma in Fine Arts) Maharaja Sayajirao University of Baroda, 1985-1987

Advanced Software Technologies, Stockport University, 1994-1995

PMP/PMI Working on to get certification within 6 months (Currently working on)

TRAINING

Project Management (PMP) ®

CM (Configuration Management)

SAP FI/CO

SAP CRM

80+ hours of PMP/PMI certification training completed.

SDM (System Development Methodology)

JAVA

Oracle DBA

DATABASES

Oracle

Ingress

SQL Server

LANGUAGES

Unix

Perl

Jay Consulting Services (Aditi & Ami llc), Durham, NC (July 2009 – Present)

Software Implementation Project Manager/ Business Analyst

Project Scope: Set up Master Data Management (MDM) solution. Captured master data from Franchise Group (Hotels) sources and integrate into a single hub (operational data store) which allowed to fulfill business solution to run marketing campaigns (e.g .Email, Direct Mail, Loyalty Program, Membership, Member, Vouchers, reports) and Develop Customer Relationship Management (SAP CRM) solution, implementing Web Channel (E-Commerce) and Loyalty Management applications using client server software applications (Web app) program for hospitality industry (Sales and Marketing module) gross revenue over $5 billion.

Responsibilities:

Gathered all business requirements, Collaborated with technical, production and design teams

to create MDM in to single hub using IBM Infisphere solution.

Coordinated and documented detailed project status, issues, Risks, scope of services changes, meeting minutes, action items, open items, deliverables, project calendar, and communicated progress and status with teams and stakeholders.

Coordinated meeting, logs/assigned/tracked action items, and managed Project Calendar

Assisted program manager for resources assignment, utilization, budget, and actual spend (Capital & Operating)

Manage project work plan, Schedule, milestones, Issues & Risks

Web and e-mail campaigns and solutions using; defined project scope statement, goals, deliverables and develop and maintained full scale project plan, drafted technical designs document. Created Data flow, Process flow, and application design diagram using Visio and PowerPoint.

Manage project resource allocation, schedule, project timelines, budget, and forecasts

Successfully tested (Environment, Security, Unit, Load and UAT testing) Web, Mobile and Desktop

applications with zero defect and Implemented all products and services within scope of the project, budget and on time using SDM and WaterFall methodologies. with PMBOK ®. .

Web Channel (E-Commerce): Involved in the Customer Profile development application, which includes web channel’s customers are required to enter personal information - such as payment and preferred Hotel’s address, check-in Date, Checkout date, number of guests - in their customer profile. During the checkout process, customers can saved payment method(s)/data or reserved hotel without saving payment method(s), Customer have the option to select the saved data and hence don't have to enter any additional data next reservation or hotel search. This feature makes it easier (and faster) for customers to get through the checkout process.

Loyalty Management: Integrated different components and different franchisees in to one Franchisees Loyalty Management (FLM) software. Customer can log in and create, update and view history, track membership points, Print or email discount vouchers, free membership rewards, free Nights (e.g. Loyalty Program, Membership, Member, Vouchers)

IHG (International Hotels Group), Alpharetta, GA (February 2009 to July 2009)

IT Consultant

Project Description: VOIP

Project Scope: Redesigned VOIP program for three different locations (Ravinia, Sandy Spring and Denham), allowing communications between the UK and US over IP.

Responsibilities: Played a key leadership role in the development and implementation of a completely redesigned VOIP (Voice Over IP) program.

The project was completed within schedule and at 4% under the $250K budget.

Drove issues internally with Tier-III data center engineers, network operations center, procurement, firewall, servers, and switches.

Daily use of SDLC methods for project management and tasks tracking.

Successfully implemented Nortel NGVN (NEXT Generation Voice Network) Switches on IHG NGVN network (Install VOIP server, Switches, Routers, VOIP Gateway, SIP)

Implemented and Integrated external functionality APIs to support mobile applications using web services

Nextel/SPRINT Communication, Norcross, GA (February 1998 to February 2009)

Project Manager

Project Description: VAD (Pre-programed phone) & BOOST (Prepay phone) implementation

Project Scope: Set up integrated business and enterprise application solutions (E-Commerce) using Cluster environment with two dedicated failover T1 network to support VAD (Value Added Distribution-Pre-Program Phone) and BOOST (Per-Pay Phone) applications are using IBM WebSphere MQ technology.

Responsibilities:

Lead the planning and implementation of VAD & BOOST program includes facilitate the definition of project scope, goals, define project tasks, resource requirements, deliverables and develop full scale project plans

Assembled and coordinate project staff, manages project budget and project resource allocation.

Planed and scheduled project timelines and track project’s deliverables

Provided direction and support to project team, constantly monitor and report on progress of the project to all stakeholders

Defined project progress, problems and solutions to upper management

implemented and managed project changes and interventions to achieve project’s outputs

Provided project evaluations and assessment of results

Utilized various project management tools such as, Microsoft Project, Microsoft Visio, and Service Desk.

Successfully tested and implemented Web, Mobile and Desktop Application with Zero defect using SDM methodologies.

Data Migration Analyst

Project Description: Customer Data Migration (CDM) and Customer Data Integrations (CDI)

Project Scope: Customer Data Migration from 12 different markets-Ingres databases (Nextel) to single

Oracle database (Nextel) and Customer Data Interagration for merger (Nextel & Sprint).

Responsibilities: As a key member of Nextel Communication Data Center Integration (DCI) team,

responsible for Application Data Migration from Ingres database (Nextel) to Oracle database (Sprint)

for Customer Master Data Applications. Perform customer dependency analysis, determine business

processes, requirements, identify migration strategies, negotiate schedules and provide ongoing

coordination. Deeply involved in planning and execution of migration plan, Track and report all

applications instances. Performed data cleansing, enrichment, mapping, and migration tasks for 12

different markets. Integrated Customer Master, Service master, Products master, and Contract master

data. Coordinated and managed vendors and offshore resources - Application and Development

(Israel) team and Testing (India)

Project Manager

Project Description: Data center migration

Project Scope: Data center migration and consolidation (Atlanta and Charlotte, to Kansas) with the

total program scope encompassing 600 servers (Hosts) with 900 TB of SAN storage.

Responsibilities: Managed over $60 million projects over a 3 year period using Waterfall

Methodologies. Relocated physical and virtual application/database servers and SAN storage from

Atlanta (Testing/Development environment) and Charlotte (Production environment) to Kansas (New

Sprint Data Center) Drafted and maintained scope statement, project plans, detailed design

documents, budget, Draft diagrams (Data flow, Network, Process flow, Workflow etc.) using Visio and

PowerPoint. Managed outsourced vendors, Teams resources, especially in offshore. Drove issues

internally with Tier-III data center engineers, network operations center, procurement, firewall, servers,

and switch engineers. Meeting with business or sponsors - collect Hosts/Applications details (Drawings,

network diagrams, processes, applications), identify project team, identify dependency (hardware,

software, applications, networks, firewalls, storages, schedule, and resources). Identify and manage

risk in risk register. Create migration, Implementation or decommission plan. Manage project resource

allocation and project timelines. Documents change control approval and escalations.

First deliverable migrated over 395 servers from Atlanta, and Charlotte, to Kansas (Hosts) with 324 TB of SAN storage in 2006,

Second deliverable migrated over 100 servers (Host) with 100 TB of SAN storage in 2007

Third deliverable migrated 105 servers (Host) with 134 TB of SAN storage in 2008

Managed the full life cycle of the project, utilizing the SDL phase approach while employing MS Project, MS Office, SharePoint, and Visio.

Working with over 150 resources in matrix environment from various team like Facility Team, Electrical team, Hardware team, Security team (Firewall), Network team, Storage Team, OS team, DBA team, Apps team, Back and Recovery team, Development and Testing for Hardware relocation, Decommission or Consolidation process.

Infrastructure Project Manager

Project Description: Maintain over Total 200+ SUN, HP, & WINDOWS NT/2000/2003/2008 NDT (New Development Test Environments) and PPT (Pre-Production) environments for -IT Service and Delivery team’s infrastructure activities.

Responsibilities: Maintained RFC (Request for Change) management and projects requests from business stakeholders, engineers, and IT operation teams.

Coordinated scheduled downtime with application team and Conducted change throughout project inclusive of schedule, scope and team membership.

Negotiated with vendors (EMC, Cisco, Oracle, and IBM) to get SOW foe infrastructure-specific services.

Manage infrastructure activities like O/S upgrade, O/S patches installation, Database changes, It security/Network (LANs, WANs), cluster, LoadBalancing, decommission, Server build, DNS changes.

Developed full scale of migration/Upgrade plan and managed the full life cycles of project releases utilizing the PMI/PMBOK (Waterfall) phased approach while employing MS Project, MS Office, and Visio.

Disaster Recovery Analyst II

Project Description: Set up Disaster Recovery (DR) redundant Network, New Environment build and perform DR test for VAD (Value Added Distribution) Application

Project Scope: Set up redundant network (T1) from Charlotte to Atlanta, and set up new Cluster (SUN) environments with application LoadBalancing for VAD (Value Added Distribution)in Atlanta

Responsibilities: Managed $1.5M, 18-months projects (Multiple releases), Maintained, monitored, and administered all Networks, servers rebuilt, application development and DR drill activity to Set up redundant network (T1) from Charlotte to Atlanta, and set up new Cluster (SUN) environments with application LoadBalancing for VAD

Implemented two Cluster environments with Load Balancing with two dedicated T1 DR networks Collaborated with vendors.

Applied project management methods (SDLC) and standards to project activities in order to meet business expectations and project requirements. Achieved all milestone deliverables (including High Level Design and Application Design) at 100% on schedule, within budget and within scope for the project.

Change Management Analyst

Project Description: Change Control, Configuration & Release Management

Project Scope: Document Change Management processes and procedures, maintain Day to day

change control Management and trained End users with Sarbanes Oxley (SOX) Compliance.

Responsibilities:Managed the development of the Release processes and activities to develop,

manage, and deliver IT Releases (Development, Test, Pre-Production, Production, and Post Migration)

with Sarbanes Oxley (SOX) Compliance.

Documented Change Management processes and procedures.

Developed the Change Management Communication Plan and implemented tracking processes.

Created training presentation and train change management Change Management team

Communicate change/RFC and any change request with It ops, Engineering, Application and Development (Israel) team and Testing (India) teams and condect change control meeitngs

Assisted program managers in the development and implementation of projects

Manager and maintain Distribution list for Change control management.

Coordinated scheduled downtime with application team and Conducted change throughout project inclusive of schedule, scope and team membership.

UPS (United Parcel Services), Alpharetta, GA (July 1997 to February 1998)

Analyst

Partnered with internal and external contract management, hosted effective weekly reviews and monthly executive meetings with overseas vendors.

Maintained Contract Management System

Collaborated with internal organizations and vendors to insure compliance and adherence to the process flow defined by the statement of work. Continued process improvement, system development, and metric reporting. Resolved and/or escalated issues in a timely fashion.

Scientific Atlanta, Lilburn, GA (July 1996 to July 1997)

QA Test Analyst

Reviewed and analyzed raw data to determine and document patterns. Streamlined cross practice communication and shared care responsibilities.

Analyzed data and reports to determine process faults and created innovative solutions to resolve them.

Responsible for arranging and facilitating meetings and for providing status reports on pending activities.

Beam Feature LTD, Manchester, U.K. (November 1991 to April 1996)

Manager, Business Development

Transformed a failing operation that was posting annual losses into a successful operation that achieved more than £259K profits within one year.

Recognized for superior performance as a two-time district “Employee of the Month” honoree.

Archived sales goals by 19% in 1994 and 14% in 1995

Preparation of monthly performance review meetings and quarterly/annual reporting

Managed an Inventory team comprising of Shift Managers and team leaders.

Responsible for all the inventory aspects on the site, such as stock location, availability, replenishment control and inventory auditing

Coordinated incoming and outgoing stocks, deliveries, and logistics.

Managed warehouse costing, budgeting, and forecasting

Inca Tanvir Advertising, Sharjah, U.A.E. (September 1988 to September 1991

Advertising and Marketing Assistant

Overall responsibility of designing, running, and promoting the company’s clients

Managed marketing programs, broadcasts, designing and delivery of campaign.

Dealt with art studios, printing, designing, and television media.

Ensured successful participation in national and international tradeshows, exhibitions, and other organized events, such as conferences, seminars, and etc.

Managed the team of marketing and advertising executives.

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