Manager Customer Service

Phillip Bishop

*** ***** ***** **., *******, GA *0909 acr6sd@r.postjobfree.com 706-***-****

Objective

Looking for a permanent or interim Administrator/Executive Director position that can naturally integrate my skills, knowledge, and personal integrity with the daily need of caring for those individuals who can no longer care for themselves.

Experience

Vero Health and Rehab Wadley, GA 2014- 2015

Administrator In Training

Learning the daily operations of a long-term care facility, including acute clinical resident care, medications, rehabilitation, and staffing.

Studying the Leadership and Management aspects of a long-term care facility, including profit and loss margins, development, and federal regulations and upcoming changes for long term care facilities.

Conducted various audits on CASPER reports, treatments, safety, and contracts.

Observed annual state Medicare and Medicaid survey, and Medicaid year end cost report audit/survey for 2013-2014.

Healthcare Services Group/ABM Industries Inc.: Augusta, GA 2012-2014

Project Manager/Safety Coordinator

Oversaw the safety program for the non-metro branch of GA. Conducted monthly safety conference calls with all project managers in the branch. Conducted monthly safety inspections of facilities following OSHA and NFPA guidelines.

Oversaw the daily operations of the environmental teams of 25-30 staff at multiple long-term care facilities throughout the CSRA/Savannah areas.

Ensured facilities were cleaned in accordance with state and federal regulations and exceeding client’s expectations. Improved the facility compliance rating by 30% in 4 months time.

Supervised work crews in cleaning resident rooms, offices, restrooms and floor maintenance and conducted monthly facility tours.

Administered workers’ compensation claims and injury reports, recruiting, coaching, employee benefits, budgeted billable hours for client, managed payroll hours with no overtime, and customer service, as well as marketing and developing future accounts.

Supervised all of the environmental services of nursing home facility, including all recruiting, employee benefits, and scheduling of employees.

The Salvation Army: Augusta, GA 2004-2012

Counselor/Program Manager

Operational manager of the drug and alcohol rehabilitation program, and homeless shelter, generated additional $20,000.00 for agency in one year, as well as additional marketing opportunities.

Involved in the recruitment, training, and coordinating of new hires, both exempt and non-exempt, conducted orientation, performance evaluations, and employee relations of multi departments, including benefits administration and payroll process with ADP systems.

Researched and coordinated additional training opportunities for staff members.

Conducted statistical administration and data entry for the agency. Encoded data from transient shelter into HIPAA database program.

Handled case management issues, such as Probation, Parole, Drug Court, Family Court, and medical and dental referrals.

Coached clients in problem solving with issues such as anger, conflict management, work ethic, public relations, and career developments.

Education

Southeastern Seminary: Wake Forest, NC 1999

Master of Arts in Counseling

Certified in OSHA (Occupational Safety and Health Administration)

NHAIT completion / Licensed NHA October 2015.

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