Customer Service Representative

Brian D. Alston

*** ******* ****, *********, ** *4624 • 585-***-**** •acr6k2@r.postjobfree.com

Education

Monroe Community College, Rochester, New York January 2011-May 2013

School of Engineering and Manufacturing at Edison, Rochester, New York June 2010

Diploma

Professional Experience

Xerox Customer Service Representative, Webster, New York January 2014-September 2014

Customer Service Specialist

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Kept records of customer interactions or transactions, recording details of inquiries, complaints,

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Referred unresolved customer grievances to designated departments for further investigation

ADT Securities, Rochester, New York May 2013-July 2013

Customer Service Specialist

Provided excellent customer service to ADT’s clients

Responded to incoming callers, some outbound calls

Provided alarm history, update information as appropriate

Trouble-shooted technical alarm issues over the phone and answered questions

Assisted residential and small business customers with their needs

Bausch & Lomb (Vision Center) Rochester, New York December 2012-Feburary 2013

Vision Care Specialist

Demonstrated experience in pre-call planning and identification of all likely outcomes to address customer concerns

Persistence to adapt approach to meet and exceed business objectives when faced with an obstacle or a customer concern

Demonstrated ability to develop and maintain positive, ethical customer relationships

Demonstrated strong planning and organizing skills

Demonstrated the ability to be proficient with company technology devices

McDonald Family Restaurant, Rochester, NY January 2009 – September 2014

Food Service Specialist/Trainer

Maintain sanitation, health, and safety standards in work

Clean food preparation areas, cooking surfaces, and utensils

Evaluate prepared food meets requirements for quality and quantity

Cook and package food which are prepared to order or kept warm until sold-hamburgers and chicken

Prepare specialty foods by following specific methods that usually require short preparation time

Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions

community service

Food Link, Rochester, NY January 2010 - June 2010

Food Link Volunteer

skills

Excellent computer skills, including Microsoft Windows, Word, Excel, PowerPoint, and Outlook.

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