Customer Service Rep

Elisa Waldon

************@*****.***

918-***-****

SUMMARY

• Microsoft Office Software

• Strong internet Researching Ability

• Outstanding Business Correspondence

• Basic Accounting Practices

• Strong Training in Computer Skills

• Typing 40wpm

• Well-developed Data Entry Skills

• Excellent Telephone Skills

PROFESSIONAL EXPERIENCE

Administrative Skills

• Experienced and trained in utilizing Microsoft Office including: Word, Excel, Access, PowerPoint and Publisher

• Ability to fluently perform 150 keystrokes per minute using a 10 key

• Accountable for contacting businesses to maintain or change account information

• Professionally communicating with various businesses regarding company products

• Daily sending and receiving faxes and e-mails

• Proofreading material from customers ensuring that all documents are correct

Office Leadership/Training

• Providing new staff training

• Consistently performing and being rated as among the top 5%

• Providing training to new employees for company database

• 2+ years’ experience working within a professional office setting

Customer Service

• Strong ability to operate a multi-phone system

• Strong listening and comprehension skills

• Experienced and competent in interpersonal, verbal and business correspondence

Work History

National Steak & Poultry Receptionist 03-2012/05-2013

Ametek Chandler Engineering Receptionist/Sales Coordinator 08-2008/01-12

Terminix Pest Control Data Entry/File Clerk 04-2008/8-2008

Athletic World Advertising Account Representative 04-2005/10-2007

Education

Wright Career College Certification in Information Mgmt. 02/2007

Wright Career College Associates in Business Administration

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